Sheraton Indianapolis Hotel at Keystone Crossing

Found a bed bug in the pillow and they basically said we brought it! I haven’t seen one before or after this stay Thank goodness! Got bitten up tho! And changed rooms. Sheets had stains and pillows were dirty with stains (inside pillow cases) . Check and make sure guys!!! Gym was nice! Pool was ok but towels ran out and hair all over the floors! Mall had 3 floors and very convenient and nice! Could use more signs from and to hotel and mall. Staff was nice! Breakfast was expensive! I was asked if I wanted coffee and I thought it was free since he asked and had it on every table but it was charged $5.00! Real and honest review. Better off drinking the coffee in the room!

Positive: Very nice. Staff was great. Negative: We couldn?t get our room to cool down. It was hot and stuffy.? me and my teenage daughters both slept on top of the blankets because it was so stuffy. The AC blower couldn?t have blown out the candles on a cake for a mouse. Set it at 63 and only got to 71

Really great hotel and fantastic location for shopping and amenities. Little details made this stay more enjoyable such as cookies in the afternoon and attention to detail by the great staff. The food was fantastic. We ordered room service and ate on site several times would like to shout out Blake and Christian the GM for great customer service and for enhancing our stay - we will be back and highly recommend!

Enjoyed an evening of Dinner Detective. This is absolutely a lot of fun and worth the money. The crowd interactions makes it so much fun. Definitely a fun atmosphere and I highly recommend this event. The food was enjoyable. If you are a person with a big appetite eat a little something before going. I heard a gentleman say he was still hungry, but it was plenty of food for me. Bring your thinking cap with you for sure!

First time here. Would stay here again in a hearbeat. The people were very nice & showed that Hoosier Hospitality. Room was clean, beds very comfortable & shower was hot. No complaints. The area has plenty to do less than 10 minutes away.

Getting negative out of the way first. Dirty towels scattered all over the pool area with no clean towels. Called front desk and they said they’d bring some, they never did, so my husband had to go get some from our room. The pull out bed in our room was very springy and hard, and the shower had obviously not been cleaned. Other than that, it was an amazing stay, the food at the restaurant downstairs was delicious, the pool and hot tub are great, and all of the staff was very friendly. We will stay again!

The property is well located and easy to get to. The hotel room has a nice size and is new and very clean. I ordered room service for dinner. I found the food to be carefully made and tasty, despite my having ordered it at 10PM. I was worried care and attention to detail might slip at that later hour but it definitely did not. If you're looking for a full service hotel with very friendly employees who care about your satisfaction stay here. I am glad I did.