Indianapolis Marriott Downtown

Anna and Eddie at Rye Bar completely elevated my experience at the Indianapolis Marriott Downtown. From the moment I sat down, their professionalism and attention to detail were exceptional. They anticipated needs before I even had to ask, offered thoughtful recommendations, and delivered service that felt both polished and genuinely personal. It’s rare to encounter people who balance efficiency with authentic hospitality so effortlessly. Anna and Eddie’s warmth and attentiveness made the entire stay feel seamless and memorable. The food and drinks were outstanding, and their expertise behind the bar truly enhanced the experience. If you’re staying at the Marriott Downtown, I highly recommend dining at Conner’s — and if you’re lucky enough to be served by Anna and Eddie you’re in for a first-class experience.

Positive: Kindness of the staff. Negative: Cost of the hotel was higher by the time I got there with all the other fees. Parking should not cost more when you are already paid for a room and the extra 100 for fees.

Loved the property! It was very pleasant to be welcomed by an open lounge/foyer with fireplaces and ample seating. You could see many people taking advantage of spots to chat or work. The design and ambiance were welcoming and enjoyable. The staff was professional and friendly. I enjoyed the Loaf & Vine convenient shop insight the lobby. The wrap sandwich was perfect for lunch on the go between sessions. My room was quiet and clean. I enjoyed the bedding and spacious room. Temperature is always a question in hotels and I was comfortable through the entire stay. Everything was enjoyable and pleasant. Look forward to visiting again.

I wish I had stayed here both days that I was in town, but the experience was great for the day I was there. Location was right around many restaurants and not as far from the stadium as we thought. My friend was sick while there and I needed help with getting items to my room while I was out, Tyla (or Kyla, sorry I forgot which spelling), a Black woman who was the front desk agent, helped me with getting my order when the delivery people were less than helpful. She even assisted me with getting things to my room. I used to work for the Marriott in Chicago and I know the level of service we gave our patrons and I'm glad to see that more properties are gi ing the same type of help and assistance to the customers.

Adequate is the best description. Not good not terrible just adequate.. My room wasn't available until 2 hours after the supposed check-in time. Fortunately, I was traveling with someone and was able to put my luggage in their room while waiting for the hotel to call me and let me know my room was ready. The bed was comfortable and the air conditioner worked properly. Their TV channels didn't include any premium channels aka movie channels but there were a couple of sports channels. Normally this isn't a big deal since most hotel TVs now work with your own streaming services. Unfortunately, the only streaming service possible on the TV was Netflix and only if you have Netflix without ads. I subscribe to the ad supported Netflix version so it wouldn't operate. One final word of advice is to be prepared for long wait times for hot water on the 10th floor. Not sure how all the floors are. I almost gave up on hot water my first night thinking I'd have to ask for another room. Eventually, it started warming. My second night I turned the shower on hot upon getting back to my room. I proceeded to get my sleepwear out, brushed my teeth, flossed, got my washcloth and towel ready, and after waiting about a minute longer, finally had hot water. Maybe don't stay here if water conservation is important to you.

Mohammed — he is truly amazing. I received the best service ever. His kind heart really stood out. I saw him helping an elderly couple get to their seats. They wanted to eat steak, but it was not available, and he did everything he could to help them. He even brought in other colleagues, and thanks to his big effort, the lovely couple had a great dinner. They appeared to be in their late 70s and had a full day of traveling. I witnessed him helping the gentleman with great kindness to get to his seat, picking up their plates and mine as well, and keeping everything clean and ready for everyone to enjoy. He is a wonderful person and an amazing asset to this hotel.

Mohammed made our stay at the Marriott Indianapolis Downtown truly exceptional. From the moment we visited the M Club lounge, his welcoming demeanor and genuine kindness stood out. His smile was contagious, and his customer service consistently went above and beyond to ensure we were comfortable and well cared for. The M Club lounge was always clean and well stocked, which made it a reliable and relaxing space during a very busy All-Star cheer event weekend. My daughter and I were especially grateful to have someone like Mohammed during such a hectic schedule. Exceptional customer service is rare, and Mohammed is a true asset to the Marriott team. This is a wonderful hotel with excellent accessibility to nearby venues and amenities. We look forward to returning for our fourth year in 2027. PS: The gummy bears in the lounge are amazing.