JW Marriott Indianapolis

Came here for an industry exhibition. The group rate made it more competitive. The parking is not very clear. There are two entrances both show all the other brands. Drove By the first entrance because JW Marriott was not shown. Check in was pretty quick. Room was good. On then 9th floor corner. Wish had higher floor but the 9th was decent. There are two different elevator groups. One only goes to 22nd floor. The other starts at 23 and up. That’s the first one you run into after check in though. Overall a good hotel.

Positive: Everything!! No real complaints. Check-in was east, hotel was clean, parking was easy. Negative: There was a used water bottle on the bar

Meseret was very charming and helpful. She made me feel welcome made sure I had all I needed. Alex was a delight and the food was delicious. They made the trip extra special It is service like this that makes the JD Marriott an exceptional property.

I’m a Titanium Member and JW Marriotts never disappoint when it comes to great service. But I have to say that Alex and Mes in the Executive Lounge are EXCEPTIONAL!! Friendly and knowledgeable, but also ELEGANT - they both just ooze class. My experience spending 30 mins in the lounge was just wonderful. Please appreciate them and take care of them, because they’re taking care of your guests in a big way. 👍🏼

Room smells like dirty feet , elevators out of order with the hotel at capacity. Plan on waiting if you have a high floor. They promised us two rooms on the same floor when we checked in and did not deliver. The food is great, nice staff and it’s clean in the common areas. 🚨 Update: it was my wife’s feet the stink so upgraded by one star. This place is just not 4 or 5 star.

I stayed at the JW Marriott Indianapolis Downtown for a cheer event and was there for the entire weekend. The hotel was a great experience overall, but my favorite part of my stay was hands down the bar. It was sooooo busy every night, yet Eric, the bartender, made the experience feel personal and top-tier. His drinks were absolutely delicious — he created a special cucumber martini for me on the spot, and it was so good I came back the next day just to get another one. What really stood out was Eric’s service and attention to detail. He remembered it was my birthday, wished me well, and immediately knew exactly what I wanted without me even having to ask. Even with the bar packed, he still managed to check on everyone, keep the water flowing, and make sure every guest felt taken care of. He also introduced us to a few of his other signature mixes, and they were just as good. Eric is truly one of the best bartenders I’ve had — skilled, professional, friendly, and incredibly efficient under pressure. I will absolutely be back, and I’ll definitely be stopping by the bar to see Eric again.

Five star room, customer service and members lounge. We are Elite members and often find that hotels don’t offer the upgrades Marriott promises. But the JW Marriot offers more a five star experience. We were offered a room upgrade to a corner room with view of the city. The rooms are wonderful - comfortable beds, incredible view and central location. The floor to ceiling windows offer a view that matches anything we’ve seen in Chicago or New York. The members lounge is amazing - floor to ceiling windows 31 stories above the city. Full breakfast, lunch and dessert options. Throughout the customer service has been amazing. Becky, Ditta, Meseret and Alex in the members lounge asked about allergies and made sure I had gluten free desserts. Thanks guys!