Hyatt Regency Indianapolis

Positive: Location Negative: We were wrongly charged $69 for valet parking even though we parked our own car in the garage. We also paid the $49 for the self parking. Tried multiple times with the hotel to get the charge resolved and got the run around.

The rooms are dated and need to be updated. My shower had mold in it. I went downstairs and asked to be switched to another room. The room I was switched to also had mold in the showers. Not a little bit but a lot of mold. I was disgusted and didn’t want to shower the night I was there. This hotel totally needs to be upgraded.

I came for a meeting and had little disappointment with the stay. Front desk staff was amazing. My room was nice except it had issues with the hvac (no temp control and the fan was blowing at an uncomfortable temp). When I let them know, they sent an engineer to fix it. That helped the second night but my last night it reverted back to the first night’s temps which wasn’t great. The meeting spaces were good from an attendee standpoint. I loved coming across this vending pharmacy in the hotel - there was a good variety and the prices were fair. I certainly needed it! Out of the meeting- so many activities were walkable. It was a 10-12 minute walk to see the Pacers play the Nets. If I wanted to catch a play, an option was across the street, shopping and restaurants were all around (except the mall - don’t go looking for that like I did… it doesn’t really exist anymore). I heard a river wasn’t far but I didn’t go that direction. I went on a leisure walk with colleagues and we ran across several large war memorials and was in sight of what looked like a beautiful public library but we had to turn back for our meetings. Said that to say, you won’t get bored around there.

Don't go here if you like sitting down to have lunch. They've blocked off all the small tables people have been using for years claiming they're for bar use only. Those tables used to be out in front of the waterfall but they replaced them with three big glass tables and lined up the smaller tables by the bar. These tables aren't even in the bar they're in the walkway alongside it. It's a disservice to the restaurants in the lobby and downtown workers who have frequented this place for years. Bad form. Bad decision.

Came here to support family for a cheer competition. Payed top dollar to have easy access. But I'm sorry, there wasn't any accomidations other than being connected. The elevators broke and had people stuck. The service elevators had to be used multiple times. Housekeeping knocked at 9am. The rooms were VERY hott during the day. The showers were cold and water pressure wasn't great. The parking costs were crazy and inconvenient for the time of the competition. Plus the garage is SO CONFUSING. And only one very crowded bathroom in comp area, if you go back to hotel area for parking there are no public bathrooms.

Decided to stay last minute due to snow emergency. Front desk agent was helpful and very friendly. Room itself is a bit dated for such a nice hotel. The beds were not horrendous, but did not sleep well. The heat didn't work very well as the cold air seeped in through the window. No fan in the bathroom so our showers created a stuffy environment, and then the window iced over from the humidity of showers. But the water pressure and temperature was amazing in the shower. The cast from phone did not work on any 3 devices we tried utilizing on the TV. Really appreciated the indoor Sky walk connecting us to Plaza Park Garage that we were utilizing for the convention center event we had.

pros: close to convention center downtown location bed was comfortable and bedding 🛌. temp control was fine . and internet was so so . cons : bathrooms small no grab bar to step in or out especially if u have mobility issues .No microwave in room or maybe have one 2 use like on each floor also no trash cans as , I wanted to take out trash like food containers etc had to go to first floor . Also , staff didn't know the hours for Regency Club as it was closed on Weekends .And I had to back down to get food vouchers for the globist . Further note: They need staffing in their restaurants especially when their is big events or conventions, as they were understaffed.