Omni Severin Hotel

We had such an enjoyable stay at this modern hotel with just the right touch of class. The bed was incredibly comfy, and the shower was hands-down the best I’ve experienced in a long time. Special shoutout to the bathroom mirror — a flawless 10/10.||||The only thing we missed was the skywalk access to the convention center. It was definitely walkable, just a bit chilly during our visit. Still, the hotel staff more than made up for it. They were genuinely the best I’ve ever encountered — warm, attentive, and truly committed to great service.||||Overall, a fantastic stay that left us impressed and already thinking about our next visit.

Positive: The staff were friendly and professional. Negative: There is construction outside of the hotel so if you are on a lower floor facing the construction it can be loud. It starts early in the morning with the equipment beeping and is difficult to sleep.

Comfy beds. Nice staff. The wifi is a hassle and devices do not auto connect every day when you leave, even if you select for wifi to stay up during the duration of the stay. The showers are glass walls with gaps so every time I shower my bathroom floor is soaked.

Awesome place. We stayed on the 10th floor facing Union station had a balcony and it was a great room. Room was spacious and bed was awesome. I wish I could buy this type of mattress for home. The pillows were even awesome. The bar is a great place to chill and relax. Lots of good cocktails. Not bad to get to and is just off the hustle and bustle enough to feel relaxed. I would highly recommend this hotel.

Year after year, we stay at the Omni for Jamfest weekend, but unfortunately the customer service we’ve received from Regina has continued to decline. Each visit, she becomes more combative and argumentative with hotel guests. It also feels like service is inconsistent—some patrons are treated well, while others receive noticeably poor service. This trip, we ordered sliders and fries. The sliders came out cold, and the fries were overly salty and also cold. We informed our server, who was very kind and professional. However, once Regina was made aware, she immediately became defensive and wanted to argue about how the sliders were entered into the system instead of focusing on resolving the issue. This isn’t a one-time experience. Last year she was rude, and the year before (prior to the remodel) her attitude was also unprofessional. While everything else—from check-in to the room—was perfectly fine, Regina’s behavior is the reason for this negative review. Going forward, this will not be our hotel of choice for Jamfest weekend, and I will be letting our cheer family and friends know to book elsewhere if they want better service.

I can't say enough positive things about Omni Hotel. It is a beautiful historical hotel, the staff are amazing and go above and beyond for their guests. The food in both the restaurant and Cafe is excellent. The atmosphere is so uplifting and you feel special.

I stayed at the Omni Severin hotel for my 40th birthday weekend and was treated like a queen. I signed up for the rewards program and was greeted with a glass of wine. The black lady at the front desk was so hospital and polite. (I apologize I cant remember her name.) She made me feel like I've known her all my life! I even got a special gift in my room once I returned from dinner! Thank you all for contributing to my special night! I will only stay here when I'm in town.