Hilton Garden Inn Indianapolis Downtown

Positive: The view Negative: ""

We had a wonderful stay here for a swim meet we traveled for. We upgraded our rooms to queen beds, had a coffee maker and mini fridge in the room with the good creamer and coffee. Rooms had a warm and upgraded decor that was pleasant, the beds were super comfy as well as the pillows. Great night sleep for my son and me! Staff was very helpful and attentive. Jaden and Lily helped to check us in early and handled any of our needs. We will be back!

I am in Indianapolis often for work and this is my favorite hotel in the city. Not only are the rooms always clean and comfortable, but the staff is incredible here. Jossie took a fair amount of time to help me print documents that I needed— and was very polite. My rewards status was also recognized, and I received an upgrade, given availability, during another stay. Excellent location and an extremely well run property. I will certainly stay here again—and you should too!

I want to follow up with an honest review after a very stressful and emotionally charged situation that occurred during our stay this past weekend 12/13 — 12/14. One that was not caused by the hotel or its staff. The staff at this hotel were professional, calm, and supportive throughout the entire situation. At no point did I feel threatened, mistreated, or disrespected. On the contrary, the team handled everything with patience, neutrality, and a clear focus on guest safety, especially where a child was involved. Hotel staff de-escalated tensions appropriately, maintained professionalism even when emotions were running high, and ensured that everyone remained safe. I was treated with kindness and understanding, and I am genuinely grateful for how they handled a situation that was entirely outside of their control. The property itself was clean, well maintained, and conveniently located downtown. Any issues that arose during our stay were addressed calmly and professionally by staff. I felt it was important to leave this review to provide an accurate reflection of my experience. I would absolutely stay here again and would recommend this hotel to families and travelers who value professionalism, safety, and respectful service.

Recently stayed at Hilton garden inn. They had HVAC problems out of their control. Our room was 83. Manager Mindi was very helpful and understanding. She made sure we got another room and followed through to make sure we were good. Front desk agent Jaden was so fun!

Overall this hotel is a very good hotel and a very clean hotel. Avoid 16th floor. To be fair they told me that the 16 floor has no windows only a ceiling window and it sounds kinda cool but it was pretty depressing and thr ceiling wondow is super up high. It is not some fancey glass ceiling. And the water pressure in the 16th floor was pretty low... The parking is free valley but the valley folks were super attentive and quick. The location is amazing.

I stay at Hilton hotels across the country and recently had one of the best experiences In Indianapolis. There was a hotel wide issue due to new construction in the downtown area and Mindi Poole - Front Office Manager was beyond professional and accommodating. Although the problem was not due to any fault of the Hilton Garden Inn, Mindi and her boss Alex Kimbrell - Assistant General Manager made an unfortunate experience one of the best trips I've been on. I would recommend you stay at the Hilton Garden Inn in Indianapolis! Over and over again!