Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Beautiful hotel, it is inside the old Union Station. It is beautifully decorated in the lobby and old platform area right outside of our room. The staff are plesant, responsive and excellent in customer service. The room was large, beds very comfortable, and the shower was great. They have old train cars that are now rooms, we were sadly unable to stay in one they were all booked. But our stay was great and it's close to everything downtown. Thank you for a wonderful stay, would definitely stay again.

We stayed in one of the king premium rooms and truly enjoyed it. The room was very clean and spacious. The bed was probably the most comfortable bed I have ever slept in, in a hotel. It was in a great location to get to Lucas Oil Stadium and the downtown events center. The staff we came in contact with were very friendly and helpful. The only problem we had was there was not enough drawer space to unpack our clothes. I would definitely recommend this hotel.

The service at this hotel was exceptional. Yasebel, Jan and Samantha went above and beyond to make sure we were comfortable in our rooms and were so accommodating to the kids. The hotel was clean, beautiful inside and the train cars were great for the kids. The location of the hotel is in a construction zone which made it difficult to get in and out of the hotel with a stroller. The mall is closed which makes the area kind of deserted if you’re looking for a "downtown" vibe. The hotel itself is amazing, if you’re coming for a conference or a game - I highly recommend this hotel

This was our second time staying in a train car room and it didn’t disappoint. All of the employees were so helpful and kind and met all of our needs through simple text messaging. It was great because when we needed more towels, etc., we could just text while we were out exploring the city! They recently remodeled it so it was even nicer than our first stay! Great location, clean, and such a unique, fun stay. Highly recommend and will be coming back!

Positive: The hotel was recently renovated. The interior touches are nice. There are rooms in former train cars for a unique experience. Negative: I knew the hotel was formerly part of the train station, but in my room I learned the trains run directly over or next to rooms. With few passenger trains, that's almost all _freight_ trains. Do not use the station parking; go for the expensive valet.

***update *** The Hotel did reach out to me regarding the one issue we had with the valet, and everything had been rectified. We still highly recommend this hotel, as it is truly a beautiful place to stay. A beautiful hotel. We stayed in the train car and it was extremely comfortable and quiet and a fun experience. The cookie and fruit tray was delicious. We walked all over the inside of the hotel, and it was amazing to see how beautifully designed it was. The staff was friendly and helpful. The only downfall was the fact that I had a $20 bill closed in my center counsel, and the valet decided to go through my things and help themselves to my money. I did send an email to the hotel that went unanswered. So please be aware of what you leave in your car, because it might not be there when you get back. Other than that, we had a great time, and it was super close to the Lucas Oil Stadium. We would definitely stay here again.

This is NOT a family friendly hotel. First of all, no one is friendly. the hotel staff are rude and short and to be honest have no business being in the "hospitality business". the hotel has removed their pool, which is not good for those traveling with family. Out side the hotel you will find the homeless and the rampant drugs now overtaking so many of our beautiful cities. walk on the wild side and explore the outside, maybe you too and show your children what a drug addict looks like with the needle still in them, laying on the street outside the hotel. for a low price of $250.00 a night and you too can be woken up in the middle of the night with someone pounding on our door. don't worry the front desk will call the event "unfortunate" and that is all. The beds are comfortable. But beware, not a family friendly place. even the Police tell you to get the kids inside before it gets dark........