Best jewelry stores in Indianapolis: find options near you

Kris made my life easier for sure. She found the perfect setting for us. Granted, it was more than the one I found online, but the one she gave us was *THEE* one to have by a landslide. My brain felt like the meme with gal and all the equations flying by, BUT they saw me going catatonic for a second and snapped me back to reality with payment options. Love this place, I’ll be back for her band!

My boyfriend and I had a fantastic experience at Diamonds Direct, and it was all thanks to Jordan. From the moment we walked in, he made us feel completely comfortable and taken care of. What stood out most was how genuinely invested he was in helping us find the right pieces. He was not only knowledgeable and professional, but also incredibly patient, attentive, and clearly passionate about what he does. The entire process felt smooth, personal, and even fun, something we truly appreciated.
If you’re looking for a jeweler who’s not only experienced but also genuinely cares about your experience, ask for Jordan at Diamonds Direct. We’re so glad we worked with him and wouldn’t hesitate to return. Highly recommend!

Shelby did a great job showing us what we wanted and respecting our price range! She was energetic and kept the process fun as it should be. My wife found her ring and I came back for my band and Kalyn was also great. Will be coming back

Took my wife’s wedding ring and a necklace in to get appraisal updates for insurance. Tiffany was super helpful in getting me taken care of quickly as well as explaining why the process was needed. While there, I had the ring quick cleaned. Stu did a fantastic job on short order in making that diamond look like the day I picked it up. Have always had a good sales/post sales experience here.

We had the best experience at Diamonds Direct. My boyfriend and I have been to multiple different places and the customer service was outstanding. Mike helped us find the perfect ring. He is an excellent listener and pays attention to detail. Again, best experience we’ve ever had! Highly recommend seeing them.

My husband and I came in for a custom design for my engagement ring and wedding bands. We worked with Jenny and couldn’t have been in better hands. She was patient, kind, accommodating and just all around the sweetest most wonderful angel.
The whole process took about 4 months from start to finish. In those months we absolutely loved coming in and seeing her and Shelby. Not only are the rings show stoppers but the experience all around has made us life long customers. I highly recommend Diamonds Direct, and Jenny, to all those who comment and ask about my ring…which is frequently!

Rachel made the purchasing process for my fiancée’s engagement and wedding rings super easy, especially when it came to designing a custom piece! On top of that, she was very responsive to any questions I had along the way. Would absolutely recommend working with her for any jewelry purchases.

This was a great experience. Kevin Gregory was the best and spent almost an hour with me explaining all things Rolex and allowing me to try on multiple watches. It is nice to see someone excited and knowledgeable about their profession.

Next time, I will bring my wife Linda, who is usually put off by the jewelry store vibe. Feel she would love Reis-Nichols! Thanks again and I will fill out the survey with the highest marks.

My husband has purchased many pieces of jewelry for me at Reis Nichols and I finally was able to purchase a watch for him. Matt helped me surprise him and took great care of us. It was a wonderful experience! Matt is super thorough and invested in his clientele. I would highly recommend working with him.

Spenser was hands on through the entire process of restoring my late Father in Laws 1970’s Rolex. It was very encouraging to have the different employees wanting to hear the story of this watch and the sentimental value it holds for my husband.

Everyone was extremely professional. Timeliness for the full restoration far exceeded estimation and expectations. We are customers for life.

We had such a wonderful experience at Reis Nichols thanks to Nadia! As soon as we walked in, she came right up to say hi, and I was so happy to see an old friend. It made the whole experience so fun and special to work with her. Nadia was attentive, paid close attention to detail, and made sure everything was just right with my wedding band. She was an absolute pleasure to work with, and I would gladly recommend her to anyone. We’re so grateful for her help!

Amazing experience and the staff is extremely knowledgeable and helpful! You are greeted at the door and treated with first class service the entire time! I highly recommend them if you are in the market for a Rolex or other high quality watch! Ask for Kathleen and tell her I sent you!

I’ve been a loyal Reese Nichols customer since 2000, and 25 years later I’m still coming back that says everything about the level of service they provide. Most recently, I made a quick day trip from Texas to Indianapolis to have my wife’s ring resized, and as always, the experience was flawless.

When I first met Tim Anderson in 1999/2000 he spent a couple hours teaching me about the Four C’s of diamonds before I purchased my very first engagement ring for my wife. That patience, knowledge, and genuine care immediately earned my trust, and it’s why I’ve continued working with him for 25 years. Since then, Tim has guided me through upgrading my wife’s ring from 1 carat to over 3 carats, and every visit has been effortless and enjoyable.

The entire team at Reese Nichols, led by BJ and his family, creates a welcoming, professional environment that feels genuine and inviting. Even with countless jewelers in Texas, I still make the trip back because the service and care here are unmatched.

Whether you’re buying your first diamond, upgrading, or just looking for expert guidance, I cannot recommend Tim Anderson and Reese Nichols highly enough. Their expertise and customer service are truly five-star in every way.

I have been a loyal customer of Reis-Nichols Jewelry for 25 years, and each visit continues to exceed my expectations. Recently, I had my wedding ring restyled, and the craftsmanship and attention to detail were simply outstanding. Matt treated me with the same care and professionalism as always, making the entire process smooth and enjoyable. Matt’s expertise and genuine passion for jewelry shined through. I am incredibly grateful to have such a trusted jeweler who has been part of my journey for so long. Highly recommend for anyone looking for quality, personalized service, and timeless jewelry!

My son bought a new watch with a chain link band. The clasp needed to be moved to fit his wrist. I contacted a couple of places to see if they could adjust it. Windsor replied back within minutes. They didn’t require an appointment. They said band adjustments are usually around $25. Maybe a little less depending on the clasp. My son stopped by after work. They saw him immediately and got it done in minutes for less than $25. I’m so impressed by the level of customer service, for such a small task. We both were treated with respect, got quick responses, and it was fixed professionally.

Jeremy and Julie were amazing! I walked in to kill time waiting for my partner and ended up talking with Jeremy about whiskey and bourbons. Not only did I buy a beautiful necklace that they helped me turn into a bracelet, I received some great whiskey recommendations from Jeremy! Julie took the time to help me extend the bracelet length with an extra chain and cut off the designer branded tag.

Highly recommend (for jewelry and great conversation) and will be visiting again next year!

Super friendly, super efficient! I dropped my ring off to be resized around 11a and it was done the same day! Jeremy was so pleasant to work with. He showed me some wedding band options and gave me tips on caring for my engagement ring (which we bought online, yet he was kind and interested). I was so grateful for the welcoming presence.

ATTENTION: For those who thought Windsor closed the doors forever in December, think again…and make time to visit them – same location – GORGEOUS updated space!

It was great catching up with Jeremy and Kin while having batteries replaced in a few timepieces, at a very reasonable price, I might add.

So glad the doors remain open and that my family and I can continue to support local owners, incredible design, competitive and fair prices along with unrivaled customer service.

Trust me, a trip to Windsor Jewelry will be worth your time.

Donte was amazing! From the moment I walked into the door, I was greeted with smiles. I went in there, looking at spending a lot on a few different repairs Thanking it would take a few days to get my stuff repaired when Dante took my chain and bracelet to the jeweler and he repaired it in less than 10 minutes. If you’re in the downtown area or better yet, it’s worth coming to the downtown area for their service. They definitely have a new customer for life

I stopped in today on my lunch break, hoping to drop my necklace off to be resized. Everyone there went above and beyond with their customer service and after a quick consultation they got started on my piece. It was done and I was out the door within 20 minutes. I will definitely keep this jeweler in mind for all future purchases.

I have gone to Windsor for years. The quality of work and customer service is unmatched, plus they allow dogs in the store! Double win!
But in all reality, they have been a part of my story- from my engagement ring, pieces of my moms that needed fixed, friends and families pieces I have gotten fixed there- all spectacular.
From Dante to Jeremy and all of them, kind, professional, and personal. Jewelry is most time extremely sentimental and they meet you where you are at.
You will not be disappointed.

My girl got a perfect fitting grill and it was ready a day early! I won’t go anywhere else. These guys are good. All cool people.

I’m telling you guys they got the best prices for silver and gold. It’s really a one stop shop jewelry. They offer jewelry repair and EVEN PHONE REPAIRS. I got some grillz here about a week ago and gave me a very good price

My first visit at this jeweler was Wednesday 08/10 right after they opened at 11:15. The guys were friendly and knowledgeable about the repair I needed. They had it done the same day at a reasonable price. Thanks again and I’ll be back.

Very nice deals on all jewelry. Layaway option so awsome. 10% down – No interest, No limit, No extra payment. Nothing. Visit them to get super nice deals

Visit them for super fast service. Whenever any problem occur to my phone. I bring my phone to this store. They not only fix my phone fast, they are pretty good. @RV you are awesome thank you so much for fixing my phone all the time.

I recently visited gold and diamond USA and had an exceptional experience. From the moment I walked in, the staff was warm, welcoming and knowledgeable. They guided me through beautiful selection of jewelry. They repair all jewelry, phones and watches. Visit them to get cool dealsss.

The staff is soo friendly! I walked in looking for a grill. Didn’t really care for what I seen, the girl came up with sooo many ideas. I’m really satisfied with her design!!. They made it really fast too!! Absolutely will be coming back

It is so personal, special, and accommodating. They go at your pace, price point, and interest. My parents also got their rings here. They offer life time ring size adjustment and cleaning. You will not be disappointed. I’m so happy with the quality and service!

Deciding to purchase an engagement ring for my girlfriend of 8 years here at this location was the best decision! Jessica was the best associate, not only did she help us when we first arrived but throughout the process, she was very attentive through email making sure the order went as smooth as possible. I have told everyone and anyone if they need a ring or ay jewelry to go here but especially to ask for Jessica. My name fiance said yes! And I could not have been able to do it without the help from Jessica.

Amber is a rock star she assisted me from the moment I walked in. Amber assisted me with multiple settings diamonds and walked me through the process. Once I had everything decided Amber brought it all to together and my fiancee and I came in and with my loves agreement we found her dream ring. Thank you Amber for helping make the piece fall into place for my future wife to have a life long memory. To the company thank you for having staff that genuinely cares about those who are making a big decision. You have a life long customer for the many anniversaries to come.

I recently visited Shane Co. to plan a surprise for my wife in celebration of our 10-year wedding anniversary, and I couldn’t be more grateful for the incredible experience. Amber, Lydia, and Taylen went above and beyond to help me create something truly memorable. From thoughtful suggestions to seamless coordination, their warmth and attention to detail made the entire process feel effortless and exciting.

Thanks to their dedication, my wife was genuinely surprised and touched , it was a milestone in our marriage we’ll cherish forever. If you’re looking for a team that genuinely cares and delivers with heart, Shane Co. (and especially these three!) is the place to go.

Edited 9/10/2025 from a 3 star to a 4 star pending results of the finished ring.

Shane co reached out over email a few days ago or yesterday, and we talked on the phone today. It seems there was a little miscommunication or a misunderstanding that I was anxious or I suppose most people would not be willing to wait months for their ring back so that’s why I felt a little rushed in making my decision-they likely assumed I wanted it back faster. Which I would if possible but mostly I just want a good match found and am 100% okay if that takes some time, even several months.

I feel a LOT better having that cleared up and my confidence is restored that they will find a great match and do a fantastic job. I will be updating once the repair is complete with pictures.

Original post;

My ruby was chipped a few months ago on my engagement ring. Per the warranty it is being replaced.

However.

I’m beginning to feel jerked around and I’m getting angry.

I know the quality of my ruby. It’s nearly a pigeon blood ruby, I attached a picture. I know how to tell the quality of a ruby. The ruby I loved that was recently chipped is actually a replacement since Shane Co chipped the original one my husband selected and left melted gold on my ring when giving it back after work years ago.

I was pretty upset but they did go above and beyond to make it right. The ruby we ended up with was even better quality.

Now today? I’m disappointed. I was called to come “check out a ruby”. While it was being walked out of the back I was already upset. It was dusty pink and I could see inflections in it from ACROSS the room. I attached an image of one similar but honestly I can’t find one as grainy and hazy pink as the one I was shown. Did anyone even set eyeballs on my original ruby? Because there is no way that “replacement” was considered “acceptable” if anyone had actually looked at the stone and not stats.

My current ruby is nearly a textbook perfect ruby in color, saturation, clarity and the only one inflection that’s visible if you squint and know where to look. It’s an A-/B+ ruby if you’re giving letter grades. I suspect I maybe shouldn’t have been offered because it was so much nicer quality than the original my husband selected but it’s done now.

The one they brought out was honestly just offensive. For the reasons stated above- I don’t think anyone looked. So I have no confidence that a match is being tried for after that experience.

Now I’m being told that they can’t find a close enough match, (after being very specific because I felt like either I was not being taken seriously or the people doing the selecting didn’t even care to look at my actual ring), I’m now being told a match isn’t being found. It’s only been like 6-8 weeks guys.

So it was suggested to go from a .64 to around a .55 stone to cut out the chip and keep the ruby. But that’s likely going to dramatically change how the stone sits in the ring and thicken the metal around bezel set ruby which is going to just look awful. Maybe change the color too unsure- but this isn’t acceptable. (Tbf I haven’t responded to the store yet on this suggestion but I will).

I don’t feel like my ring is being taken seriously because it’s “just a warranty”. Yes I have a very good ruby in my ring but it’s less than a full carat. It can’t be that hard to find a good match. After all the great work through this company this feels really bad.

Here’s hoping Shane co makes this right like they did when they damaged my OG ring and gave it back 9 years ago.

It doesn’t have to get done fast but it needs to be done right. And I need to be taken seriously even if we have already paid the ring off. And as of right now I don’t believe people are even trying based on the experience I’ve had so far. Quite disappointed.

A lot of the people who work here are AWESOME. I just dislike that there is not enough seating and any time we go in for cleanings or problems that it takes forever to deal with. I think some streamlining services needs to happen for this company. A dedicated drop off line vs sales staff. They’re your “friend in the diamond business” but if my friends had no couch space for me and took as long as they do to grab me a beer from the fridge- I would be pissed.

My wedding ring set was purchased from this store in 2011. My experience with this store has been an utter nightmare that started nine months ago when an apprentice ruined my ring during a simple repair.

To make a very, VERY long story short, the set has been recast twice now (each time this is done it takes three months because it goes to God knows where to a vendor) and it is still not correct.

To make matters worse, the sales manager and the store manager who have been apprised of the situation from the beginning have both left the store. They were my two points of contact through this whole ordeal.

I beg you – please, PLEASE avoid this chain and find a local jeweler instead.

I got perfumes from here. They have really good deals and branded perfumes for really affordable prices. Should def check this store if you are looking for best perfumes at affordable prices.

I visited Twin Jewelry repair to have a bracelet and necklace repaired The staff were very helpful in assisting me to find the location, even coming out of the store and walking around the parking lot to assist me with finding the store (thanks Pooh!)! Customer service was excellent, although I was disappointed my jewelry was repaired a week longer than originally promised. Repair work was thorough and necklace and bracelet were professionally polished! Price could have been a bit cheaper. Customer Service was adequate and there was plenty of parking. I will visit this location again in the future.

I recently purchased a ring from Twin Jewellers, and the experience was exceptional. From the moment I walked into the store, I was greeted with warmth and professionalism. The staff was knowledgeable, offering insightful advice and ensuring that I found exactly what I was looking for. The ring I chose is absolutely stunning, crafted with meticulous attention to detail and quality. Twin Jewellers provided excellent service and a seamless buying process. I highly recommend them to anyone in search of beautiful, high-quality jewelry and outstanding customer service.

Got a couple of perfumes at the best prices! Their service is Amazing. AV made sure the purchase was smooth.

If y’all need the good smells come shop with AV
BEST PRICES in town!!

Got this perfume, smells really refreshing and affordable price. AV (staff here) is very friendly and helped me to choose what best for me. Highly recommend this.

I bought a gold ring from here for a surprisingly good deal. They have best sales going on almost whole year. Would def recommend to check it out.

My husband and I are so happy with our experience at Barrington! We worked with Sophie to create a custom engagement ring and wedding band for me and his wedding band too! It was a dream to be able to create a fully customized ring set based on concepts I appreciated in other rings. Sophie’s demeanor is wonderful, and she’s a joy to work with! If anyone’s overwhelmed at the potential to create a custom ring, we’d highly recommend Barrington based on our experiences with them!

Barrington Jewelers was recommended to me for my Seiko watch. It had not been working and I wanted a specialist. The staff was friendly and professional and was able to fix my watch. I am thankful!

I couldn’t be happier with the craftsmanship and care during the entire process. Mitra and the whole team blew me away with their professionalism, dedication and service. I had an engagement ring custom made here- Barrington brought my idea to life with ease and made a stunning ring. Highly recommend!

Absolute seamless experience working with Barrington for my engagement ring! My fiancé and I specifically worked with Mitra who is extremely knowledgeable, friendly and accommodating. She found options for the ideas we had and ordered multiple items to the store to try out before we made final decisions, which was so helpful! I was able to see whatever diamond shapes, band and head options I wanted. After I got my ring I needed it resized which she had done right away with her jeweler. We also ended up getting our wedding bands through Barrington as well. The entire staff are also extremely nice. I would definitely return to shop for other pieces in the future and highly recommend them!

I went into Barrington jewelers just looking around and my wife came out with a beautiful diamond that I purchased. The staff was so friendly with no pressure.we love them oh they made me an offer I couldn’t refuse.Thanks Barrington.

I took my mom (88 yrs old) to see Mitra at Barrington Jewels, and she was so patient and helpful with her. My mom was getting an appraisal for some jewelry and ended up cancelling another appt somewhere else and went back to Barrington to sell her jewelry because she liked Mitra so much.

I’ve known Goel and Mitra for many years and I have always admired the quality and selection they carry in the store. The customer service is outstanding. They never pressured me to buy anything out of my budget. If you are looking for a unique piece of jewelry to add to your collection, I highly recommend them!

I cannot say enough about the incredible experience of having my engagement ring custom-made here. From the very beginning, the team took the time to truly listen to what I wanted, and they guided me through every step of the design process with such patience and expertise. They transformed my ideas into a stunning one-of-a-kind piece that exceeded every expectation.

The craftsmanship is simply flawless, every detail feels intentional and meaningful. The ring has a perfect balance of elegance and uniqueness, and you can tell it was made with both skill and heart.

The entire process was seamless, from design sketches to selecting the perfect stone, and I felt completely taken care of throughout. It’s rare to find a jeweler who combines artistry, quality, and genuine care for their clients in this way.

If you are considering a custom piece, I can’t recommend them enough. Truly outstanding!

I was just at Petite G. Jewelers to have my original watch band replaced with a new one. Sharon did a great job on replacing the band. Everyone there is so nice & friendly. The store itself is absolutely beautiful. Such a wonderful, welcoming atmosphere. I highly recommend Petite G. Jewelers!

Petite G made an amazing ring out of my random jewelry that was just sitting in my jewelry box never to be worn by me again. The great idea of repurposing old jewelry, came when Petite G designed and crafted beautiful new pieces of jewelry for my daughter’s mother-in-law. I was sold when I saw her new jewelry and met Petite G’s amazing jeweler Sharon, who designs and makes everything in house. My ring was made from stone pulled from other pieces of jewelry, drawn and designed around the stones with my vision and interpreted by Sharon’s very creative and talented mind who draws from many years of experience.
One look at my ring and you’ll know what I’m talking about, nothing like having a one of a kind ring made specifically for yourself!

My fiance & I walked into Petite G looking for my wedding band, but we had never been to the store before so we didn’t fully know what to expect. We were helped by Kristin & she was amazing! She was quick to text me about updates & answered all of my questions (I had a lot ). I ultimately found my dream wedding band & couldn’t be any happier. Everyone at the store was super sweet & helpful. They offered us waters & even offered to clean my engagement ring. I highly recommend coming here!

I can’t say enough wonderful things about Petitte G Jewelers! It’s owned and operated by one of my closest friends, and watching her passion and craftsmanship come to life in every piece is truly inspiring. Her eye for detail, commitment to quality, and ability to create both timeless and custom designs make her store a standout in the community.

Whether you’re looking for a meaningful gift, a custom engagement ring, or just a little something to treat yourself, she takes the time to understand your vision and delivers something even better than you imagined. Dana chooses her designers carefully and only selects the best contemporary and estate pieces as well as the most fashionable designers in the game. The atmosphere in the store is warm, welcoming, and personal—so much more than a typical retail experience.

I’ve purchased many pieces over the years from her, and each one has become a favorite. If you’re looking for jewelry with heart, soul, and a personal touch, you absolutely need to visit Dana and her team. So proud of what she’s built—and so grateful to call her friend! Once you visit her store, you will be sure to call her friend as well.

As a husband who likes to surprise his wife with a diminutive but expensive gift every few years, jewelry is a something that I know will delight her.

You need a go-to jeweler if you’re not an expert and Dana at Petite G is my go-to expert who doesn’t mind telling me if my instincts and impulse selection are on or off target.

This place is always a bee-hive of activity and this time I sought out a rep who wasn’t already tied up. She was empathetic and asked all the right questions. She actually persuaded me to consider a different, less expensive style.

Bottom line my wife LOVED IT! And so did I!

Years ago, I took my husbands wedding band to Petite G Jewelers to be repaired and was so happy with the quality of work. So when my wedding band had a loose diamond, I knew just who to take it too! I just picked it up, and WOW it’s gorgeous and looks brand new! I couldn’t be happier with the staff and the process. Sharon who repaired my ring has to be one of the best in the business!

Excellent store! I bought Paris YSL and the perfume was in its original condition.
No watering down!
The staff was kind and professional.
I’ll be back! Thank you so much.

Went in with another for them to get molded for 5 karat gold grills, $400+. 8 top, 8 bottom. just to find out they’re 83% copper and have NO registrable amounts of gold in them, tested at two separate buy/sell jewelers, and a pawn shop. Not to mention when we picked them up and they were removing them from the mold, they had GLUED them onto the mold, and used a screwdriver to pry them off, bending the back sections that align with your gums, behind the teeth. Was told to come in tomorrow and will be following up with the store and management itself and will be contacting an attorney to see what to do about being defrauded. Do NOT go here. They have caused sores, and tarnishing within 24 hours of inconsistent wearing. This will not be let go.

They are having good deals on premium perfumes and jewelry. Staff is so friendly must visit the store for better prices .

All of their products are great & their doing great sales & deals come get it while it’s going

Their personalized service made my shopping experience unforgettable. If you are seeking unique, high quality jewelery, look no further than Indy jewelers

Always great prices and service. Always walk out with a steal.

Very professional and sweet. Got me in and out within my budget. Definitely worth a trip if your in or around downtown Indy!

My boyfriend and I went into Jared’s looking for engagement rings not knowing much of what goes into a ring and I also didn’t know what style I would like, but working with Allison was SUCH a great experience. She was so patient and passionate when asking for my preferences and had explained everything so thoughtfully! Allison not only taught us what each component of a ring was, but she really made the experience so fun and it was comfortable to express what I liked and disliked in a ring! It felt like a collaborative process and I would highly recommend customers to work with Allison!

Came to Jared to have a custom wedding band created to compliment the engagement ring I had purchased for my fiancee. Josh and Thomas were incredibly helpful from concept, to CAD renderings, and all the way to the final product. We were very happy with the service we received and we look forward to our next exciting purchase!

We had an amazing experience working with Andrea! She was able to work with my budget and she did not make me feel pressured to purchase something well outside of my price range. We had a few friends recommend Jared and we are very happy with our decision to shop here. We will definitely be repeat customers in the future.

My fiance and I bought our wedding bands here. I picked them up, and a few days later they called us to say they gave me another woman’s ring and to bring it back asap! This was very upsetting and really took away from my experience of getting our bands together. We also do not live close to the store and are getting married in a few weeks and do not have time to trapeze around town due to someone else’s mistake. No one apologized to us either or tried to make this situation right in any way. I would recommend shopping elsewhere.

Came here last year and they treated us so well. Surprised my daughter with a necklace to start family heirlooms. Stopped in today and was immediately greeted and taken care of by Linda. Linda is a . I told her I couldn’t spend a lot and was looking at clearance online and she immediately took me to the case. I didn’t find what I was looking for and she took me through all the cases and didn’t push me outside my budget. We shared stories of family and coming to the US. They just treat you so well here. You are not treated like just another transaction. They celebrate with you! Another consultant came over and wanted to see a Pic of my daughters prom dress and was just as enthusiastic as Linda. I was treated just the same as someone coming in to drop thousands. Thank you all so much for making this fun for me, too! We will keep coming back!

To make a long story very short: bought a custom ring. Took it back 6 weeks later when it lost a semiprecious stone… Took it back AGAIN 4 weeks after that for another loose fitting resulting in a lost stone…

Customer service in store was not helpful at all in resolving the situation, even tried to upsell me on an upgraded item.

I’ll be shopping elsewhere.

I had one of the most frustrating retail experiences of my life at Jared Jewelers, thanks largely to Assistant General Manager Thomas Gudat and his ill-informed staff. I walked into the store ready to spend real money—I wasn’t browsing, I wasn’t window shopping, I was a serious customer. Unfortunately, the service I received was anything but serious.

To begin with, I was given false information not once, but twice by staff members who clearly lacked either proper training or basic communication skills. Expecting a simple fix—I was met with complete indifference. Instead of owning the mistake or offering any form of solution, Thomas Gudat, the assistant general manager, made it clear that my presence was the inconvenience. Apparently, walking into the store at 6:15 PM—well before closing—was just too much for him to handle.

Rather than assisting a paying customer, he seemed more concerned with clocking out than addressing the misinformation his team provided. His attitude was dismissive, unprofessional, and frankly, insulting. It’s one thing to deal with an undertrained staff—it happens—but it’s another thing entirely when leadership sets the tone for poor service and doesn’t even pretend to care.

Needless to say, I won’t be spending a dime at this location—or any Jared store—after this experience. I took my business elsewhere, where I was treated with the respect and professionalism any customer deserves. If you value your time, money, or sanity, I suggest you do the same. There are plenty of jewelers out there who know how to treat customers right. This team, sadly, isn’t one of them.