Best transportation services for seniors in Indianapolis: find options near you

This move was easily our favorite and easiest one yet. The head guy, Dave, was very prompt into giving us an estimate and accommodating our quick moving dates. The movers were very professional and handled our belongings with care. Our family moves a lot and appreciated the efficiency this company had to make moving into our new home a breeze.

I hired Bekins based on the recommendation of a friend who had recently moved and had used them. I did interview other companies and was completely turned off by their high pressure (think used car salesman) tactics. Bekins came to my house and gave me an estimate based on what I told them I was moving. They gave me flexible moving dates. The pick up crew was so careful of my belongings – everything was completely protected. The driver was there for the pick up and delivery. He did the inventory coming and going. The delivery crew was also great, especially since I moved to a 2 story house. They showed up on time for both pick up and delivery. The price never changed. Nothing was broken and nothing was lost. I had a great experience. The absolute opposite of all the horror stories you hear about movers.

From the start, working with Tamika and Diane in charge of setting up my inter-state move, to Dennis and Orlando picking up and delivering my furniture, boxes, crates, and miscellaneous, it was an exceptionally smooth and wonderful experience! The whole team was excellent!!! Kind, caring, careful, considerate and experienced! The price was reasonable and they actually credited me in the end! I am definitely recommending this company, and the whole team mentioned, to others!!! Thank you!!!

From our first meeting with Bekins until we waved the truck goodbye, with professional support, the amazing teams helped us immensely in our cross country move. We chose to have them pack all our breakables and everything arrived in perfect condition. The warehouse crew was great in advising us how to pack our soft goods with ease. The 2 packers were amazing to watch- how carefully they wrapped everything with precision. The driver, Steve, and the movers arrived promptly and got everything packed while dodging raindrops. They were puzzlemasters making for a safe and tight load. Steve, our driver kept us posted on his progress and got to our new home right on the first day of the delivery window. The local crew offloaded 334 pieces and placed everything as directed. It was seamless and Minimal stress. Bekins gets the highest rating from start to finish.

Marco and his team did an excellent job with our move. They came all the way to Cleveland, loaded everything efficiently, and drove straight back to Chicago to unload the next day. Our move happened during some of the worst weather, with heavy snow and strong winds, but that didn’t stop Bekins from providing outstanding service. The team was very polite, professional, and efficient throughout the entire process. I would definitely recommend them to anyone looking for a stress-free move.

We moved from Illinois down to Florida and wanted to make sure our furniture and personal items were going to be in good hands. We did interview a few moving companies but felt comfortable with Trevor our salesperson who also was very thorough. The total cost was within what we expected. Our truck driver Manny did a great job with his crew getting all our items on the truck. They were on time, easy to work with and all were nice guys. When Manny met us a few days later at our storage facility, again, they did a great job unloading and stacking all of our items. They were again on time and ready to go. We were very happy with the whole experience with Bekins and would recommend them for a local or interstate move.

Great experience from start to finish for our interstate move. We can’t say enough about Ken in sales and Kendra from Boerman who arranged the move – Ken’s estimates and moving advice were spot on. Kendra’s communications and management of the moving contract details eased our minds and there were no surprises. James our moving truck driver has no equal. He and the moving teams at both locations were courteous, careful, and efficient. The move went very smoothly. We have no hesitation to recommend the Wheaton Bekins team.

Ben is a great driver – polite and very kind. He played tasteful music and turned it off when I received a call. He got me safely to my destination and my ride was stress free!

Nathan, our driver, was amazing!! He was professional, friendly and personable. He made sure we didn’t wet during the rain by getting close to the buildings’ entrances. He made everyone feel comfortable. We loved our coach bus. It was some of our guests first time on a coach bus and they were so impressed.

We rented a limo coach for a birthday party. Customer service here is top notch! The Avant Garde team is great at communicating to plan the route and Jill was a great driver. This was a 10/10 experience and I would not hesitate to do it again!

Would highly recommend Avant Garde Limo It was fast and easy to book, limo arrived on time and was clean and provided a great atmosphere for our birthday party celebration Driver was professional and courteous. Ben helped to make the night unforgettable!

Easy to book with and great communication. Received an email and a text when busses were on their way. Would book with again! Sami was also a wonderful driver!!

Karen and Todd were great drivers! Very friendly & professional! This was our 2nd time using this company for a larger group transport to & from the airport! We will definitely use them again next year when we are back!

Avant-garde provided excellent service and was easy to book 22 passenger van for a birthday. The van was nice and clean. Michael was our driver and did a wonderful job. He was on time and gave us safe, comfortable transportation.

I just received a text message to leave a review for their service. I would never use them again..! Load was not staged at the front of the truck bed to prevent my item from moving. The driver was doing at least 15 mph over the speed limit the whole time. Speed limit in picture is 40 mph Didnt slow down at all for several train track crossings. Didn’t even press the brakes for train tracks. Full send. Unbelievable. Didn’t slow down for speed bumps. This is not a professional moving company. The guy was driving a box truck like it was a Mustang.

Adrian & Marvin showed up ready to get my job started with smiles on their faces! They introduced themselves & explained their process so there would be no surprises . They showed up looking professional & clean. They were both extremely respectful of my home, and all of my belongings. I cannot recommend these two fine gentleman enough. They were both so polite & helpful throughout the entire move. Adam was also friendly and easy to work with to get my move going. Thank you to each of you! When I move again, I will definitely be using Adrian & Marvin! Thanks again!

You Move Me Indianapolis Team, I wanted to take a moment to share just how impressed I was with the crew who handled my recent move. I’ve worked with moving companies before, but this was by far the most efficient, hard-working, and professional team I’ve ever encountered in the industry. Michael, in particular, stood out from the moment the process began. He explained the pricing structure clearly and confidently, making sure I understood exactly what to expect—no surprises, no confusion. His communication was excellent throughout the entire move. Beyond that, Michael worked incredibly hard the entire time, even with the added challenge of moving items to and from the 3rd and 2nd floors. He kept a positive attitude, stayed focused, and truly set the pace for the rest of the crew. Their teamwork, care for my belongings, and overall professionalism made a stressful day feel smooth and manageable. Please extend my appreciation to Michael and the entire team. They represented your company exceptionally well, and I won’t hesitate to recommend You Move Me Indianapolis to anyone who needs a reliable, top-tier moving service. Thank you again for the great experience! Warm regards, Jamie

The guys that came to move me were tremendous help!! As a single mom that’s a disabled veteran, they made sure that I was well taken care of with moving my things for me. They were very respectful, and made things as smooth and comfortable as payable. I for sure would recommend this company for any move!

Nate & Marvin were professional, friendly, and made sure I was taken care of after everything was moved to the new place. Adam at the management office was likewise accommodating and understanding throughout the process. Would recommend them to anyone looking for a dependable & stress-free move

I recently had Adam and Michael as my movers, and once again they delivered outstanding service. They arrived right on time, wrapped and secured all the furniture that needed extra care, and handled everything without causing any damage. They were extremely polite, stayed focused on the job, and maintained a perfect balance of professionalism and personability throughout the entire move. What stood out most was how well they listened and how committed they were to making the process smooth and stress-free. This is my second time using this company, and experiences like this are exactly why I i’ve used their services again.. I highly recommend them to anyone looking for reliable, efficient, and courteous movers. I’ll definitely be using this company again for my next move!

Best moving experience we’ve had! Adam and Leo did an awesome job…super efficient and very detailed oriented. Definitely will use them for our next move!

While towing a 53ft semi trailer and attempting to make a wide right turn almost 100ft long!! This driver refused to back up the 2 feet that I needed to clear the turn and not take out the light pole at 38th & Emerson! After cussing me out and refusing to back up she whipped the bus around me yelling and cussing, flipping me the finger as she passed! Indygo should be ashamed of roadraging drivers behind the wheels of their busses! With no one behind her in her designated buss lane she simply refused the task of reversing causing a massive back up in traffic ! Just more ratchet behavior from undertrained staff.

Not exactly sure if This bus belongs to this transit Center, but she is an extremely unskilled driver and almost hit a car when she did not have the right away. This picture was taken in Beech Grove. 10/20/2025, at 1:11 PM. The sign for the bus set back to transit center so whoever this driver is should probably be fired considering she is not paying attention while she is driving, throwing up hand signs such as the middle finger towards a driver who had the right of way, she needs her driving skills reevaluated promptly. She is a very. Unsafe and inconsiderate driver she is more than likely, risking the lives if we were stepping on the bus The bus number as provided in the photo is H 2507

The Transit Center is a convenient hub downtown for all city buses. Living on the east side, this means that I must go downtown to the transit centre in order to visit points north or south (or even points east that are out of realistic walking distance). The staff is generally friendly and kind although they play by the rules and don’t tolerate exceptions. This comes with the public transportation territory, I suspect. The restrooms are hardly anything special but acceptable (better than at the nearby Greyhound station, for sure). Pro Tip Having recently used the Cincinnati public bus network, most disappointedly, I realise anew the importance and value of the IndyGo buses being largely on time and dependable.

Great Transit Center in a great location. It is located right in the middle of downtown and has lots of buses that go every direction. The staff are helpful when you needed help with the routes or the schedules. The vending machines for the bus passes are easy to use. There’s plenty of seating areas and overall it’s a great location and very convenient.

They have a monopoly. This is illegal in itself. But they just doubled fare. Why? Bus drivers are the rudest I’ve seen anywhere. And most of them drive like maniacs. They don’t know the bus schedule is or how to get anywhere. Most of them can’t turn a corner to save their lives. Buses are in horrible condition and should not be allowed to be on the road. There’s no excuse. Would never recommend to anyone. They should be sued because monopolies are illegal.

Wish the walkways were wider. It’s a pain walking through there to get to your bus when there are a lot of people. Poorly designed.

Raising the bus fare and making me double the amount I need to get back and forth to work which takes money away from my babies needs the busses are for us broke people and tou gonna raise it damn near 50%. do better. and dont get me started on on the bus driver. rude, drive crazy, brake happy, or just hate their job (dont get me wrong theres alot that are great. I have my favorites)

Company came up with «Brillian IDEA» of automatizing everything and make million positions for people . Which bringing you to the issues only . There is no CONTROL, there is NO TRANSPARENCY, and there is never a PERSON WHO IS RESPONSIBLE . You might have a carrier rep, who is will fight for you and be a proffesional, but none of it matters as he has no power, and those who actually have dont care about YOU as a carrier, dont care about their CUSTOMER ( unless hes calling and yelling at them) and prbbly only care about their working hour. Absolute disgrace . Got a 80 miles load , was not take cuz the appt was not confirmed. From 10 am in the morning , till 17 00 They were «waiting for an answer» . and after that simply stopped taking the calls .. SUPERVISOR HEATHER EXT 477, im talking about you ! > Very professional from you side . This is like dealing with scammers from CA , only the one in SPOT dont have an accent . If could chose , i would never let them anywhere near my freight . Just feel disrespected, and thrown away . This is not the way things should be done .

Carrier beware! Spot will use their 24 hour loophole to deny you accessorials. We booked a load from Golden Valley, AZ – Clackamas, OR. When we arrived to the receiver in Clackamas it turns out Spot had given us the wrong delivery appt so we had to standby for a new delivery. Load sat under power from 02/12 to 02/13. Then we dropped it at our yard in Gresham, OR, where it sat until 2/15 pm. Upon Spots instruction we were told to take the product to Lacey, WA for 02/16 @ 0800 delivery. The repower driver picked up and made it to Tumwater, WA where we were informed that was incorrect and we were turned around to get back to Clackamas for 02/16@ 2000 delivery. They denied our accessorial request because we submitted it after the 24 hour window even though we had it all in the email chain as it occurred. The total was over $1700 for all the out of route, layovers, trailer detention, etc. Every bit of these expenses were Spot’s mistake and they will not own up to it. We have blacklisted this broker and I would advise anyone reading this to do the same.

Had the lovely opportunity to work with Spot on many occasions! No complaints! Responsive when needed, very friendly staff, great customer base for pickup and delivery. Update: Rates could be a little more fair.

Load S3549607 was handled extremely poorly. We picked up this load at their request because they were closing for Christmas Eve and were promised it would be worked in and unloaded by Saturday at 5 PM. When the truck arrived, the receiver said they do not receive on weekends. After multiple reschedules, the delivery was pushed to Tuesday, holding our truck for days. Vickie stopped answering calls and texts, and when we contacted Colin, he said it wasn’t his load and offered no help. False promises, zero communication, and no accountability. Avoid booking with this company.

Load: S3461947 Carrier sales: Cory Fountain My Dad (driver) missed thanksgiving and had to cancel our planned family trip for the thanksgiving holiday. No amount of money can buy more time with your family. Our delivery date to Aldi at Moreno Valley was scheduled for 11/25. Driver arrived on time and got rejected at the guard office due to being early. Aldi wanted us to come back at 12/6. We notified the broker and they wanted us to redeliver on 11/28. We complied and tried to delivered on 11/28 but rejected again for the same reason. «Too early come back at 12/6» Finally, we redelivered the freight on 12/1 and was able to get unloaded.In our 15 years of experience in the industry this is the most layover we’ve had. If you’re a carrier and reading this review be careful booking with spot freight specially with Cory Fountain and his team. He is incompetent. He’s in carrier sales and no direct contact with Aldi but he will act like he does and tell you want you want to hear just to keep you at bat.

Extremely frustrated with the accessorial process at Spot Freight. Despite providing timestamped and signed BOLs with clear arrival/departure times, they consistently find technicalities to deny detention claims. Furthermore, getting reimbursed for lumper fees is a battle. We provided the receipt and yet the payment was denied multiple times without a clear reason. Their online portal makes it impossible to reach a consistent point of contact; every inquiry is handled by a different person, leading to zero accountability. Carriers beware: the risk of out-of-pocket expenses for lumpers and unpaid detention makes their loads much less profitable than they appear on the rate con.»

DO NOT BOOK LOAD WITH Samuel Moore and Gregory Lang. They messed up my whole week with their unprofessional attitude. Made me go back 200 miles to the shipper to pick up the «rest» of the load which turns out its already in my trailer and find me another load to pick up 40 miles away. They didn’t pay anything, not the extra miles, not the port fee, not the extra stops or not even a layover. 4 days with one load and now they simply vanished, they are not replying on my emails and acting like nothing happened. If you have a problem with your load, don’t even try to ask for assistance because nobody will help you.

The only reason they get 1 star is the wonderful woman that runs the front counter in the morning. I had to watch a driver kick a passenger off for requesting the driver not touch her, be over 4 hours late and miss my connecting bus, be told I would have to pay for a room in a state im unfamiliar with because no busses would be going my way until the next day, and have a driver treat a bus full of adults like child hostages, not to mention couldn’t be let off the bus because the driver was on a power trip unlike any ive seen except for when I worked for a behavioral/ psychiatric facility. Some may have better experiences but those i rode with were all appalled. Maybe they make it up…. ill keep you all updated. It does have a beautiful view

Definitely not the prettiest bus or train station ive been to, but also not the worst. The staff here does a good job of keeping things in line and making sure that you make it go your bus. The cleanliness varies here, sometimes its great, other times not so much. They have vending machines, hot food, and even some jewelry. It has a decent location, but sometimes there’s some suspicious activity. I will also say that greyhound in general varies, there are some pretty nice buses and questionable ones to.

I had a very unprofessional experience with security at the Greyhound station at 5:55 AM on 12/23/25. The female security guard approached me with a rude tone asking whether I had a ticket. I answered yes, and she bluntly said, «Can I see it,» then proceeded to read the entire ticket without explaining where to go or offering any guidance at all. When I calmly asked if she was okay, she gave a long, uncomfortable stare and then responded, «I’m good, more than blessed,» in a very sarcastic, dismissive way. She continued displaying a snobby attitude and openly gossiping with her security coworker afterward. Security should make travelers feel safe and respected, not uncomfortable or belittled…especially early in the morning when people are already stressed. This interaction was unnecessary and unprofessional.

If you want cheap, you get cheap. It is as simple as that. The Indianapolis Greyhound Bus Station is hardly a gem but for what it is, it is not too bad. I have definitely been in worse Greyhound Bus Stations. They have a working charging station (plenty have charging stations that don’t function), a reasonably nice snack shop/restaurant, vending machines, a pretty clean waiting area and relatively friendly staff. Not too bad for Greyhound. I would have given 4 stars but the restrooms were out of order so we had to use portable toilets set up outside. But 3 out of 5 ain’t bad! Pro Tip There is an Amtrak station connected to the bus stop but the trains only run 3 times a week. Don’t waste your time on dear old Amtrak.

Was supposed to have 50 minute delay. Ended up no bus showed up. So extended 5.5 hours. Still no bus. Extended 2.5 hour. A driver came in and someone took her bus so the bus we got on went 10 minutes and we were told the brakes were bad.The place was filthy, people sleeping on the floors. Bathroom was disgusting with no toilet paper. Supervisor came in and was exceptionally mean to the customer. Was yelling, would not give answers to questions. Mind you, this was 12 hours after our scheduled bus was supposed to leave. Had to buy another ticket to make sure I would get on next bus to my destination. They packed the bus full to get everyone on. The bus was so hot people were sweating. No leg room. Dirty bus. They left one girl behind, she was running and everyone was telling the driver. But he left without her anyway. Bus drivers were rude also. If you don’t like the job and do not want to deal with people who are paying for the service, my recommendation is QUIT. Pay the extre, book ahead and fly or take amtrak.Greyhound should be shut down.

Buses are falling apart, very very rough ride, drive speak very rude and speak extremely poor English, very hard to get direction, if you can even find a bus terminal that’s maned…. I believe I’ll try Amtrak next time. Everything on the bus sounds like it’s going to fall off!

Safe, well staffed and secure. Plenty of security and good police presence. Features a reasonably priced clean concession stand with burgers, dogs, drinks etc. and many vending machines. Nothing fancy but clean restrooms, floor and seating area. If you’re looking for something else to eat or drink and have some time, there are several fast food places across the street.

Had a mishap where a truck slid off our trailer. JR’s came out faster than expected and assisted with lifting the truck back onto the trailer. Easy fast and very fair pricing. Thank you guys.

I want to thank Chrystal(dispatch) and Eric(driver) from JR’s Services And Recovery for taking quick action and providing a quick response to get me and my truck out of a busy intersection and back to my house safely! I called dispatch she told me a driver will be there in 20min or less. Eric was on time and acted swiftly to get my truck loaded up, secured and on our way. These situations may not seem like much. That is because they are good at their jobs. I promise you want a professional to be the one who pulls up to help you when you’re broken down stuck in Hallville during rush hour. THANK YOU Chrystal & Eric and the rest of your team at JR’s Services And Recovery LLC!!!

Our wait time was a little more than quoted but our tow truck driver john showed up took care of my wife and I. He had us get in his truck to stay warm and he got us home safe and quickly to our kids. He was super cool and fun to talk too. I would recommend them to any one. We were stuck 40mins away from home with 3 kids at the house we were trying to get home too. John thank you very much for being a kind person in this world aint many and awesome driver for my wife and i. 10/10

It’s important to give good reviews for local businesses when you received exceptional service, and I feel like I received exceptional service. First company to answer the phone and agree to help out six in the area. super polite and accommodating. They were there in 15 minutes. Definitely a reasonable price for my tow also! My driver Eric was even insightful enough to tell me what was wrong with my vehicle and he was right. I was able to fix it that night. That’s above and beyond to me. All around good experience from the phone call to the drop. Thanks for your service guys.

This morning, the weather was worse than expected,icy and my rear-wheel-drive car ended up in a ditch close to some trees. I called JR’s Towing, and from start to finish, they were amazing. I spoke with Crystal, who was kind, calm, and quick to dispatch help. Eric, the tow driver, arrived promptly and handled everything like a true professional. He safely got my son and me out of a really tricky spot, and I can’t thank him enough. In stressful moments like that, it means so much to have a company respond quickly and treat you with care. If you ever need a reliable, professional tow service, especially in bad weather call JR’s. They truly saved us this morning, and I’m beyond grateful.

Used them twice and both times they were amazing. The office staff made everything easy and stress-free, and the tow driver was prompt, professional, and very courteous. I wouldn’t hesitate to call them again!

My wife’s lower control arm broke on her truck. Called JR’s and they came out within an hour. The guy who answered the phone was very cool and the guys that picked up were truck were very professional and friendly. I forgot to ask for a business card but I saved them in my phone. Would HIGHLY recommend!

People here in the office and shop are really nice. Got everything I needed fixed

Not the best terminal. It has a small lot , if you don’t know how to back don’t come here , but if you know what your doing you should have no issues backing in any spot . Showers are good but floor gets covered in water , do not use their towels , they are dirty , they supposedly get washed but they always smell like urine . I don’t trust the laundry machine or dryers cause they also smell like urine . Only good thing about this location is the food options around that you can door dash or ubereats and shower water pressure is good . Other then that , this place needs work

Always friendly helpful and quick to solve any issues I’m with Hunt Transportation and they treat me like more than family every time I’m at one of there terminals Thanks Guys

This terminal is all good 👍🏿. Clean facility with all your standards, driver lounge, clean showers 🚿, and laundry room. The showers have toilets and there are 3 washers and 3 dryers at the laundry room. They also have a car 🚗 you can use to drive to Walmart. There are no restaurants near by but a Jimmy John’s and Wafflehouse about 2 blocks down. They have unlimited hotels 🏨 beside the terminal.

Nice terminal, overall easy parking, clean free showers, laundry facilities, and a break room and lounge. Crete doesn’t just talk about caring about their drivers, they demonstrate it regularly. They have the guts to post the principles they believe in, so that if they don’t hit the mark, someone can call them out on it, and they can make it right. Companies like Crete are rare these days, but it’s pretty great working with them.

Not my favorite Always out of towels & paper towels 1 of the 2 washers work…has room for 3 !? No food vending, only unhealthy snacks No pet area

Elaine, Andy, and John at the shop are very professional, friendly, and knowledgeable. I had to turn in a truck and pick up a new one. They made the process easy and made it enjoyable. All three of them were friendly, professional, answered all my questions and made me feel welcome. You are very much appreciated!

We recently used Reindeer to transport two cars from AZ to the East Coast through our relocation program, and the whole experience went very smoothly. From the start, Charlize and her team were extremely responsive, clear, and professional. They explained the process in detail, set expectations about pickup/delivery windows, and kept us informed throughout. When I had questions about leaving a car seat installed, they addressed it promptly and provided the necessary info. The pickup was well-coordinated, the driver communicated his ETAs, and delivery actually came sooner than we anticipated. Both vehicles arrived in great shape. Overall, I really appreciate how organized, transparent, and responsive Reindeer was during this move. It made what could have been a stressful part of relocation very easy. I would absolutely recommend them to anyone needing auto transport services.

I recently had a car delivered on an open truck. The service was handled smoothly without any issues. They even noticed that after the long journey, the exterior wasn’t perfectly clean, so they sent me a gift card to cover a car wash. This really shows the level of care and attention they put into customer satisfaction. Great job, team.

I recently used Reindeer Auto Relocation to ship my 2018 Subaru Legacy from Fairfax, VA, to Plano, TX, and the entire experience exceeded my expectations. From start to finish, the team demonstrated exceptional professionalism, positivity, and dedication to providing an outstanding service. Special shoutout to Jenise for her outstanding communication throughout the process—she kept me informed every step of the way, making everything feel seamless and stress-free. William handled the pickup with great care, providing thorough explanations and ensuring my vehicle was treated like it was his own. Finally, Dimitri deserves praise for skillfully navigating an impossibly tight neighborhood to deliver my car right to my front door, which was a huge relief after my relocation. I highly recommend Reindeer Auto Relocation for anyone needing reliable vehicle transport. Thank you for making my move smoother!

Reindeer Logistics made transporting our car simple and stress free. The communication was clear from the start, the pickup and delivery were on time, and our vehicle arrived exactly as expected without any issues. The driver was professional and handled everything with care. We had a great experience and would definitely use Reindeer Logistics again. Highly recommend!

They did a fantastic job handling my vehicle move with my relocation for Meta. The pickup and drop-off drivers were both fantastic and handled everything very professionally. Mary, the logistics specialist I worked with was fantastic and handled everything with ease. Highly recommend!

Great customer service, communication A+. Online support was able to accommodate my needs in relocating car from GA to CA. It took only three and half days to get it to me. No issues, pleasant driver. Would recommend to my friends and family. Thank you 🤗

I had a really great experience working with Charlize. I had a lot of questions about potential pick-up and drop-off windows as well as contingency plans and she was not only prompt but also efficient and courteous. The pick-up was as scheduled and also very smooth and quick! They coordinated drop off with me for the exact timing of the day I needed in the middle of a busy move and brought it right to a busy downtown city street. I opted for the open container transport as it was much lower in cost and I had no issues upon receiving my car.

This company has very poor customer service most of their representatives are clueless and the rest are rude and unprofessional. They provide NEMT with a company called TCS and they are short staffed they make you late to most of your appointments, they assign trips to their driver and then take them back before they can pick you up so you left stranded. They ask you if your trip is a return trip but yet they won’t let you schedule your return you have to call in each time you’re ready to be picked up. Then they tell you that it will be within an hour before your driver can come. I have requested a preferred provider which they never giaasign my trio to they always give it to their company who is short drivers. Unfortunately LCP is who my health insurance company has contract with. Hopefully the state will not renew their contract if they don’t improve

I hate MHS made the switch to WellTrans. LCP was the best transportation. Especially transportation concierge service!! TCS has the best drives. WellTrans does not know how to schedule rides based on the service needed. Me and my kids miss TCS drivers! Megan was our daily driver we miss her! A switch back needs to be made.

Update: 10/13/25 Nothing has changed. I guess that’s how it is when you have a government contract and you are the only one doing the transporting. There’s no competition to keep these people on their toes. Bottom of the barrel service. I wish I could give a negative 10, considering the company is supposed to pick up and drop off clients for doctor appointments. I would think that would be something they would think it’s important, but I guess there are no consequences for their actions. First time, I was taken to my appointment in a timely manner, but they couldn’t pick me up for an 1 hour and 45 minutes. And then they had to get a Lyft. This morning I had an appointment and it was hard for them to reach the driver. After 18 minutes they told me they would have to find me an alternative ride. I have 30 minutes to get to my appointment. I told them while booking my ride, I didn’t want a Lyft ride, because I am disabled and may not be able to bend my leg to get in the car, but I guess they don’t write these things down, for future reference. I asked the person on the phone, how many chances does this company have to stress out and make their clients miss their appointments. Of course they couldn’t tell me. But I guess when you have a contract locked in with a billion dollar company, people don’t matter.

I have just had Oralsurgery And I was not informed of picking up another client. The driver was told to drop me off and then pick Pick up the client. Because of driving Known the client, she decided to pick client up. And drop the line out first. I was supposed to go pick up my medication, but I didn’t have my purse and I didn’t have any money To pay for my medication.. The driving tell me she only had the address to PHARMACY and I told her just take me home. It took two hours to get had home and the Driver was on the phone the whole time she was driving hitting every bump in the street Including potholes. When I Voiced my opinion, she turned the radio up on me..my mouth was bleeding profusely and blood was everywhere. I was treated unfairly because I should’ve been taken home and not detained. I Felt unsafe because she’s on the phone. Will we arrive at my house? She asked did I need money for my medication it was truly unbelievable. I told her no it was like a slap in the face. Please get home cause I can feel Pain and I was very weak for the surgery. I have never been treated so disrespectful in my life.

My daughter had an appointment today woke up at 7am to get both of us ready. We were bathe and had breakfast by 9am. Ride was supposed to be there at 930. 10:08 rolls around and no one has contacted me (they were sending Lyft) called the number and they tell me the driver was there an hour ago and called me. Checked my call log no calls. He goes forward to say that he called me twice. He also says they sent another driver out who called me as well. Me staring at my call log as he lies 😮. This is the worst company ever. I’ve been dealing with this for 10 years. 8 figured they would have it fixed by now but now it’s always the same. The doctors don’t even want to make appointments because it’s notated that you are a no show to appointments because of them. I am highly upset that my daughter not only missed school but we got up and dressed to sit in the house and waste a whole morning away waiting for them to arrive.

I set up rides in advance. Then I call and confirm the ride both the day before and the day of and they confirm the ride and then they call an hour or two later and cancel it. This costs $25 dollars each each time that you don’t show up and since I’m on government insurance because I’m broke that causes plenty of issues. I also noticed on here how out of a 5 point scale for service and reliability they only scored a 2. What does that say about them and the kind of service they provide? It says they’re not reliable and they have no concern for doing what their company is supposed to do. That’s LCP Transportation!

Never can get a driver on time and also in the middle of a ride with Lyft they canceled my ride cause the man I spoke with didn’t like me no other reason. I’d never trust this company with anyone old or someone whineeds assistance they can’t do their job even though it’s the easiest job in the world!!!