LCP Transportation LLC

This company has very poor customer service most of their representatives are clueless and the rest are rude and unprofessional. They provide NEMT with a company called TCS and they are short staffed they make you late to most of your appointments, they assign trips to their driver and then take them back before they can pick you up so you left stranded. They ask you if your trip is a return trip but yet they won't let you schedule your return you have to call in each time you're ready to be picked up. Then they tell you that it will be within an hour before your driver can come. I have requested a preferred provider which they never giaasign my trio to they always give it to their company who is short drivers. Unfortunately LCP is who my health insurance company has contract with. Hopefully the state will not renew their contract if they don't improve

I hate MHS made the switch to WellTrans. LCP was the best transportation. Especially transportation concierge service!! TCS has the best drives. WellTrans does not know how to schedule rides based on the service needed. Me and my kids miss TCS drivers! Megan was our daily driver we miss her! A switch back needs to be made.

Update: 10/13/25 Nothing has changed. I guess that's how it is when you have a government contract and you are the only one doing the transporting. There's no competition to keep these people on their toes. Bottom of the barrel service. I wish I could give a negative 10, considering the company is supposed to pick up and drop off clients for doctor appointments. I would think that would be something they would think it's important, but I guess there are no consequences for their actions. First time, I was taken to my appointment in a timely manner, but they couldn't pick me up for an 1 hour and 45 minutes. And then they had to get a Lyft. This morning I had an appointment and it was hard for them to reach the driver. After 18 minutes they told me they would have to find me an alternative ride. I have 30 minutes to get to my appointment. I told them while booking my ride, I didn't want a Lyft ride, because I am disabled and may not be able to bend my leg to get in the car, but I guess they don't write these things down, for future reference. I asked the person on the phone, how many chances does this company have to stress out and make their clients miss their appointments. Of course they couldn't tell me. But I guess when you have a contract locked in with a billion dollar company, people don't matter.

I have just had Oralsurgery And I was not informed of picking up another client. The driver was told to drop me off and then pick Pick up the client. Because of driving Known the client, she decided to pick client up. And drop the line out first. I was supposed to go pick up my medication, but I didn’t have my purse and I didn’t have any money To pay for my medication.. The driving tell me she only had the address to PHARMACY and I told her just take me home. It took two hours to get had home and the Driver was on the phone the whole time she was driving hitting every bump in the street Including potholes. When I Voiced my opinion, she turned the radio up on me..my mouth was bleeding profusely and blood was everywhere. I was treated unfairly because I should’ve been taken home and not detained. I Felt unsafe because she’s on the phone. Will we arrive at my house? She asked did I need money for my medication it was truly unbelievable. I told her no it was like a slap in the face. Please get home cause I can feel Pain and I was very weak for the surgery. I have never been treated so disrespectful in my life.

My daughter had an appointment today woke up at 7am to get both of us ready. We were bathe and had breakfast by 9am. Ride was supposed to be there at 930. 10:08 rolls around and no one has contacted me (they were sending Lyft) called the number and they tell me the driver was there an hour ago and called me. Checked my call log no calls. He goes forward to say that he called me twice. He also says they sent another driver out who called me as well. Me staring at my call log as he lies 😮. This is the worst company ever. I've been dealing with this for 10 years. 8 figured they would have it fixed by now but now it's always the same. The doctors don't even want to make appointments because it's notated that you are a no show to appointments because of them. I am highly upset that my daughter not only missed school but we got up and dressed to sit in the house and waste a whole morning away waiting for them to arrive.

I set up rides in advance. Then I call and confirm the ride both the day before and the day of and they confirm the ride and then they call an hour or two later and cancel it. This costs $25 dollars each each time that you don’t show up and since I’m on government insurance because I’m broke that causes plenty of issues. I also noticed on here how out of a 5 point scale for service and reliability they only scored a 2. What does that say about them and the kind of service they provide? It says they’re not reliable and they have no concern for doing what their company is supposed to do. That’s LCP Transportation!

Never can get a driver on time and also in the middle of a ride with Lyft they canceled my ride cause the man I spoke with didn't like me no other reason. I'd never trust this company with anyone old or someone whineeds assistance they can't do their job even though it's the easiest job in the world!!!