Greyhound: Bus Station

The only reason they get 1 star is the wonderful woman that runs the front counter in the morning. I had to watch a driver kick a passenger off for requesting the driver not touch her, be over 4 hours late and miss my connecting bus, be told I would have to pay for a room in a state im unfamiliar with because no busses would be going my way until the next day, and have a driver treat a bus full of adults like child hostages, not to mention couldn't be let off the bus because the driver was on a power trip unlike any ive seen except for when I worked for a behavioral/ psychiatric facility. Some may have better experiences but those i rode with were all appalled. Maybe they make it up.... ill keep you all updated. It does have a beautiful view

Definitely not the prettiest bus or train station ive been to, but also not the worst. The staff here does a good job of keeping things in line and making sure that you make it go your bus. The cleanliness varies here, sometimes its great, other times not so much. They have vending machines, hot food, and even some jewelry. It has a decent location, but sometimes there's some suspicious activity. I will also say that greyhound in general varies, there are some pretty nice buses and questionable ones to.

I had a very unprofessional experience with security at the Greyhound station at 5:55 AM on 12/23/25. The female security guard approached me with a rude tone asking whether I had a ticket. I answered yes, and she bluntly said, "Can I see it," then proceeded to read the entire ticket without explaining where to go or offering any guidance at all. When I calmly asked if she was okay, she gave a long, uncomfortable stare and then responded, "I’m good, more than blessed," in a very sarcastic, dismissive way. She continued displaying a snobby attitude and openly gossiping with her security coworker afterward. Security should make travelers feel safe and respected, not uncomfortable or belittled…especially early in the morning when people are already stressed. This interaction was unnecessary and unprofessional.

If you want cheap, you get cheap. It is as simple as that. The Indianapolis Greyhound Bus Station is hardly a gem but for what it is, it is not too bad. I have definitely been in worse Greyhound Bus Stations. They have a working charging station (plenty have charging stations that don't function), a reasonably nice snack shop/restaurant, vending machines, a pretty clean waiting area and relatively friendly staff. Not too bad for Greyhound. I would have given 4 stars but the restrooms were out of order so we had to use portable toilets set up outside. But 3 out of 5 ain't bad! Pro Tip There is an Amtrak station connected to the bus stop but the trains only run 3 times a week. Don't waste your time on dear old Amtrak.

Was supposed to have 50 minute delay. Ended up no bus showed up. So extended 5.5 hours. Still no bus. Extended 2.5 hour. A driver came in and someone took her bus so the bus we got on went 10 minutes and we were told the brakes were bad.The place was filthy, people sleeping on the floors. Bathroom was disgusting with no toilet paper. Supervisor came in and was exceptionally mean to the customer. Was yelling, would not give answers to questions. Mind you, this was 12 hours after our scheduled bus was supposed to leave. Had to buy another ticket to make sure I would get on next bus to my destination. They packed the bus full to get everyone on. The bus was so hot people were sweating. No leg room. Dirty bus. They left one girl behind, she was running and everyone was telling the driver. But he left without her anyway. Bus drivers were rude also. If you don't like the job and do not want to deal with people who are paying for the service, my recommendation is QUIT. Pay the extre, book ahead and fly or take amtrak.Greyhound should be shut down.

Buses are falling apart, very very rough ride, drive speak very rude and speak extremely poor English, very hard to get direction, if you can even find a bus terminal that's maned.... I believe I'll try Amtrak next time. Everything on the bus sounds like it's going to fall off!

Safe, well staffed and secure. Plenty of security and good police presence. Features a reasonably priced clean concession stand with burgers, dogs, drinks etc. and many vending machines. Nothing fancy but clean restrooms, floor and seating area. If you’re looking for something else to eat or drink and have some time, there are several fast food places across the street.