Indianapolis Marriott Downtown

there were an Olympic sport for customer service, Tracy at the Indianapolis Marriott Downtown would have taken home the gold (and probably broken a world record while doing it). I called in to update my reservation, fully expecting the usual hold music marathon. Instead, Tracy swooped in like the hotel superhero I didn’t know I needed. She was fast, friendly, and somehow made me feel like updating a reservation was the highlight of her day. Honestly, I’d call her again just to have my faith in phone calls restored. The rooms are great, the location is perfect, but let’s be real—Tracy is the reason this place deserves 5 stars.

Had a great stay at the Indianapolis Marriott Downtown. Was in town for a conference, and couldn't have been a better experience. Staff was friendly and accommodating. Seems like the hotel was renovated fairly recently, and they did a great job - clean, crisp, and new. (Some colleagues were staying at the JW next door, and we all noted the Marriott was nicer!) Super convenient with all the walkways, and walkable to the stuff that's available in the downtown area too. Gym is great for someone who likes to work out during travel, too. Really loved the grab and go and fast casual spot in the lobby - extremely convenient and pretty delicious for easy breakfasts. Would definitely recommend for business travel!

The staff here was exceptional. From the M room to the valet to front desk. Room and our view were great. View of city and Lucas Oil Field. Very clean. Highly recommend this hotel. Within walking distance to everything downtown.

Awesome Hotel!! Sound transference from floor to floor was non existence. Quiets nights. Huge lobbies. Decent breakfast. Convenient parking and easy to walk everywhere. If your going to DCI World Champ, don't be cheap and get a Best Western. Stay here. Its worth the convenience and comfort. Also close to Military park where the corps do their lots.

We stayed here for a TKD tournament a few weeks ago and we will definitely never stay here again. It WAS conveniently located near the tournament it seemed like EVERYTHING was extra. Expensive hotel with no included breakfast and all of the in-hotel amenities had prices akin to an airport. $7 for a Gatorade type prices. Parking was also exorbitantly priced for the extremely tight and not safe feeling dungeon of a garage.

When we had a problem accessing our Netflix account on the hotel TV system, the Systems Engineer spent a half hour troubleshooting and coordinating with the hotel's IT contractor, trying to resolve the issue. The Manager also got involved We are impressed with the customer-centric efforts to make our stay meet our satisfaction. We'll be sure to stay here on our next trip to Indianapolis.

The hotel was very nice! Guest services, especially KoKo, were super friendly and accommodating. The room was clean, and we had a great view. The only downside was the bed; it wasn’t as comfortable as I would’ve liked. Other than that, everything else was great!