Urban Outfitters

📍 clothing stores in Indianapolis

Urban Outfitters

7.5

Urban Outfitters offers a stylish collection and a bright, easy-to-navigate layout. The selection appeals to varying tastes, and the checkout line moves smoothly. Staff members are helpful and approachable, making shopping feel positive rather than pushy.

The pricing is fair, with frequent promotions, though availability can be inconsistent. Returns are simple, and online ordering with in-store pickup works well. Overall, the experience feels modern and inviting, backed by a friendly team that keeps the store moving without pressure.

Information about clothing store in Indianapolis - Urban Outfitters

Service options
  • In-store pick-up
  • In-store shopping
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments

Customer Reviews

★★★★★

Urban Outfitters has a rating of 4.1 out of 5 based on over 361 reviews on Google

Emily Jones

Had a great experience in the store! Fitting room attendants were so helpful, kind and positive. And checking out they were so nice to chat with. Nice to not feel completely ignored and no one was badgering me to buy anything

Emily Jones ☆ 5/5
Lexie Arini

I just left this location and the girl in the black tube top was rude and told me I couldn't use my $5 off but another girl let my sister use hers - I've never had an issue using a $5 off on anything, even sale items but regardless they just need to be consistent about that

Lexie Arini ☆ 1/5
Tia Williams

Was not in the store one minute, before the female walked over and acted like she was straightening out some clothes on a mannequin ,if that were the case you would have been doing it before me and my daughter walked in. What happened to greeting someone at the door. But instead u walked over to make sure we had no large bags to steal, All black ppl don’t steal ya know, just like I know all white ppl don’t do meth. Won’t return, clothes were not up to par anyway.

Tia Williams ☆ 1/5
Jason Peck

Fantastic service and friendly people!!

Jason Peck ☆ 5/5
Krista Carlile

Customer service is non existent here. I was not greeted when entering the store. I walked through the entire store twice without anyone saying anything to me. The clearance section looks like a tornado went through it everytime I go in there. Dressing room attendant refused to help me grab different sizes. Overall not the experience I was expecting. This seemed to be the case in most stores at keystone but I was gearing for a more helpful shopping experience at this particular store.

Krista Carlile ☆ 1/5
Angie Thomas

They have some interesting things for sale but the prices are high. I heard some girls looking in the clearance area say how the prices weren't marked down much. The store was clean and arranged nicely. No sales staff asked if I needed assistance the whole time I was in the store.

Angie Thomas ☆ 4/5
Kim Eads

My daughter found a shirt that she had been searching for. Although I thought almost $50 was high for a t-shirt, I had to consider where we were shopping. She likes what she likes, and she was a happy girl...... Happy girl, happy mom! All in all, it was a good experience.

Kim Eads ☆ 5/5
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Information about Urban Outfitters

Address

Urban Outfitters is located at Fashion Mall, 8702 Keystone Crossing #123-B, Indianapolis, IN 46240, United States

Phone

The phone number of Urban Outfitters is +1 317-569-0780

Website

The website of Urban Outfitters is: urbanoutfitters.com

Business Hours

Monday: 10:00–20:00
Tuesday: 10:00–20:00
Wednesday: 10:00–20:00
Thursday: 10:00–20:00
Friday: 10:00–21:00
Saturday: 10:00–21:00
Sunday: 12:00–18:00

Contact Urban Outfitters

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