Kohl's

Of all the coals I have been to this one is my favorite! The staff is always friendly and goes beyond themselves to help you. If your strawings are to store they just look up, wave, and say hello. If you've not gone to this location, try it.

I bought an Everlands artificial Christmas tree here earlier this year. This week, my husband and I discovered most of the lights don't work on the tree. The box, the Everlands website, and the product listing on Kohls.com all refer to a 2-year manufacturer warranty that covers problems with the lights. The Everlands website states to return to tree to the retailer to use the manufacturer warranty. I brought the tree back to the Kohl's where we bought it, but the customer service person and manager had no information about this warranty and said they could not help me. They directed me to call Kohl's customer service. I did so, and was told to contact Everlands. I said Everlands says to contact the retailer. They said ok well still try and then call us back if it doesn't work. I contacted Everlands, never heard back, and called Kohl's customer service again today. They told me because the purchase was made in store (not online), there was nothing they could do and I needed to take it back to the store. I said I already did that and there was nothing they could do. WHAT IS THE POINT OF A WARRANTY IF NOBODY HONORS IT??? I am SO frustrated and disappointed in Kohl's. Surely about $200 is not a lot of money for this huge corporation, but it is to my family.

Good shopping experience but the cashier kept pushing me to open a Kohls credit card even after I said no. Usually this doesn't bother me but she asked me 4 different times, so I guess no doesn't mean no :/ it was very uncomfortable

Stephanie at store 107 Fashion Mall in Indianapolis, IN helped me with a large Amazon return today, and was a delight to work with. She was so patient and really helped me ensure I had what I needed in the returns. She even helped me count out and verify all of the items and I came in with a large return. Thank you for being so gracious with me today!

High prices but decent clearance items at a good price. Some guy named "Roy" left a Starbucks cup in the toy section. Random, but noticeable. Could be leaving a virus or something around. Hope the staff got it.

I am a regular kohls customer but this location isn't my normal. My wife and I came to this one to exchange a dish set. Our normal Kohls was out and this one was showing it might still have one in stock. One of the dishes had a defect in the glaze. We hoped to exchange the set instead of waiting for a ship to store set. We arrived and the customer Service lady was nice and directed us to check out if they still had our color. Of course, we saw more things to buy and ended up with way more than just what we set out to do. Unfortunately, they were out but had 1 display bowl. I took this and brought it to the service desk. A different employee flat out said, "No!" She was very dismissive and I was quite shocked with the reaction. Fortunately, the original employee showed up and quickly corrected the issue. We left with a full and complete set! Of course, we then had to purchase the extras. I was surprised when I offered to scan my app code for rewards but the cashier said no, I HAD to type in a phone number. This caught me by surprise as I have never been REQUIRED to type in my number. I apologized because I couldnt remember if our account had mine or my wife's number. She then said she would change it to email but we HAD to give one or the other. Scanning my device wasn't allowed. So, I entered it but she again became annoyed as I asked her to scan my phone repeatedly for coupons, Kohl's cash, and Kohl's Pay. This was quite a shock since I have become accustomed to using the Kohl's app and other locations are more welcoming. I enjoy the ease of checkout that using the Kohl's provided tools but just assumed all the employees would be on board this trend as well. Again, thanks so much to the customer Service employee that helped us complete our dish set purchase as she is a great example of why we continue to be Kohl's customers.

Worst Experience of My Life - Policy Violations and Unlawful Conduct ​Yesterday was the worst day of my life, and I want all of you to know that the way I was treated was real crappy. No disrespect intended, but I’m going to be honest: your store workers are truly ruining this company. They are lazy, no one follows the policy, and no one can properly figure out their job duties. ​Your policy dictates that staff must watch the fitting rooms. When I go to try on a bunch of clothes and no one is attending, I am going to change—that’s what the rooms are for. Just because I utilized the room doesn't mean three of your employees, including a man, can block me by the fitting room entrance and start making assumptions. Honestly, this conduct makes it look like you are watching me change, which is a gross violation of privacy and store policy. ​Furthermore, do not use the loud speaker to speak on or imply accusations if you have not validated anything. This is profiling. ​A Serious Legal Warning to Management: ​Next time, call law enforcement immediately. No store employee is certified or authorized to handle or physically detain any shopper. The only legal basis for a merchant to detain a customer is known as Shopkeeper’s Privilege, specifically governed by Indiana Code (IC) 35-33-6-2. This law only allows detention if there are reasonable grounds to suspect theft, and it must be done in a reasonable manner and for a brief time solely to await the arrival of a police officer. ​Attempting to detain, question, or intimidate me beyond the scope of IC 35-33-6-2 is unlawful detention and harassment. Even when a police officer detains you, they clearly state you are not under arrest. Do not shock people's conscience—it is sick, and intimidation is a shitty look on a big company. ​There is a reason laws are laws. Do not try and break the law in order to prove your point, because it could be explained on so many levels that the only ones breaking the law would be the employees and management at that point. Do better.