zTrip

I called at 8:30 am and asked for a cab and they told me it was on its way. A few minutes later I get a call from the cab driver who asked me if I would mind waiting until after 10am because the roads were slippery. (We'd had a slight dusting of snow the night before. The roads were fine.) I told this clown that I needed to get to my destination as soon as possible because I have other plans for today. I then asked him if he could come as promised and he said no, so I told him to forget it. I will never give this place my business again and I do not recommend them.

If I could give 0 stars I would. They texted the day before my sons appointment to confirm, I did. The next morning after being 6 minutes late I called them and was given the run around and different numbers to call. After about 40 minutes of this I asked for a supervisor and was connected to dispatch. Dispatch then told me that they had been trying to find a driver for my sons ride for over an hour. They did not reach out to me to let me know what was going on and they did not bump it back to medicaid so that they could send us another ride. They just accepted the ride knowing they could not cover it and my son missed an appointment for an infusion.

Unfortunately I have needed to use ztrip for some doctors appts recently. This is the most unorganized business I have encountered. You dont get notified in any way on WHEN or IF the driver will arrive. And if no one accepts your trip, they dont let you know. You have to call to find out and get a new Driver rerouted. I typically make 3 calls to customer service before I actually get picked up. Sometimes up to an HOUR after the scheduled pick up time. That is not acceptable

Jamal was very nice I order a taxi at 6am he was at my location in 10 mins maybe less. I was so shocked I’ve never had a taxi come so fast in my life. He was very professional and nice. The car is very clean and rides very smooth

Had a driver ask where the destination was and once I told him he canceled the ride. We have been here for 1 and a half hours at Riley Hospital for children waiting for a ride. Great job Kama. Judging by the reviews, I wonder why no one has reported this company to the Indiana Attorney Generals Office Licensing Department? I guess I will be one of those to do this today. This company obviously scams medicaid insurance by not taking corrective action against their drivers. Unfortunately for them I have an app on my phone that automatically records all my calls and I will be using this in my report. If you don't like the job or the driving routes, find another job.

Do not under any circumstance use this company. They book your ride, give you a booking number, then you get nothing but confusion. They will call you and tell you they do not service the area after you already received a booking number. If you can speak to a supervisor, they will tell you they, in face, do service your area. You think you’re all Set and then you can get another call saying they don’t service your area. No one understands English which is part of the problem. I don’t blame their employees, they don’t know and are just trying to earn a living — I do blame the company decision-makers who don’t have adequately trained staff who even knows the area. Stay away from this place for your loved one. They’ll only cause confusion and leave you feeling desperate and stranded.

Z trip is the ABSOLUTE WORST and MOST UNPROFESSIONAL excuse for a "ride share" app I’ve ever encountered. They should have named the company "Rinky Dink Rides" because of down right janky they are as a "company". You’re better off walking.