GO Express Travel

The bus was 36 minutes late and it was overbooked. There was no communication to the students. After contacting reservations we were assured a second bus was on its way to pick up the "overflow "people although everyone had a reservation. The proper thing to do if a bus is late or it's overbooked is to take the students who have the earliest flights first instead of just randomly letting people on... Some kids were afraid they were Going to miss their flight because the bus was late and they didn't get on the late bus and opted to take $100 Uber ride... I'm not sure if I can recommend this company for transportation in the future. We'll see how it works on the return. That's what happens when you tip in advance. I hope the kids who had to take an Uber are given a refund

My own experience with GoExpress between Indianapolis airport and Bloomington was excellent. In both directions the drivers were friendly and helpful. The shuttle bus was clean and had seatbelts. I always allow a ton of time when I travel so it would have been fine if there had been delays, but there weren't; I got both directions quite timely. I would definitely use the service again based on my experience.

Horrible experience. Mom waited around after a confirmation text she received she was paid for and book for a trip from indianapolis to Bloomington at 10:40pm. The bus never showed, they never called her to cancel, and she had to have my brother drive over an hour after 11pm to pick her up and drive her home. She didn’t get back till after 1am. Company also has a no refund policy on any fees you paid and just want to give her a credit. Horrible policy, horrible customer service and horrible communication. Never use this company if you have another option.

Purdue graduation day, we lost our rental car opportunity to Indy airport. There were no cars available. It was just an added stress to our graduation time, and it was a Saturday. My daughter located Go Express Travel online and booked it. They saved the day! They picked us up at their shuttle stop at Purdue U's McCutcheon Hall building, across the street from Subway. The driver was professional; it was a clean shuttle bus, A/C, and they got us to the airport on time! It was a great experience. Thank you, Go Express Travel!

TERRIBLE. Flight was delayed barely got to the pickup spot 5 minutes late - they left already. No call or anything to tell me I’m stranded. I call them 3 times no answer. I go to their website to switch the time to another shuttle but I can’t. I try and cancel for a credit to rebook but I can’t. Goexpress is a joke and this isn’t my first bad experience using them. AVOID and either Uber or find another service!

The drive to the airport was nice, but it’s so frustrating that you have to buy an entire extra seat just for one additional piece of luggage (not ideal for international students). Even worse, the driver pocketed my cash into his personal wallet—I didn’t get a receipt or anything. I felt robbed, with no choice but to comply to avoid being stranded. It’s such a sad experience.

After reading many of bad reviews, I wasn’t sure that I should take a Go Express but I’m glad that I did. Reading reviews that the bus sometimes left very early, I got there 30 minutes early just in case. The bus came 25 minutes early, dropped off some people, when the driver finished helping people off loading, he asked everyone to get onboard about 10 minutes before the departure time - exactly as stated in the ticket on the boarding time. The driver was very nice, asking if anyone needed a bathroom and if the temperature inside the bus was ok, then the bus left on time. I had a very good experience, definitely will give it a try again. I’m aware that the fare is twice more than the Greyhound bus but Go Express has more frequent departure times (every 2 hours even on the weekends as opposed to only 4 times for the whole day for the Greyhound bus). I’ll update my experience whether I just got lucky this time - getting a great driver, or this is now the new norm. I hope it’s the later. I’m rooting for you Go Express Travel!