Best nursing homes in Indianapolis: find options near you

Every person who I encountered was pleasant and friendly. Everyone had a smile on their faces. The facility is nice, clean, and without odor. The residents appeared to be well cared for. The ambiance is great! This speaks volumes!

It was a beautiful church service at the center. I really enjoyed TBC coming together to bring encouraging words to the residents. I had an amazing time. The residents enjoyed our being there. Everything was so beautifully decorated. I’m looking forward to another visit.

I initially had a slight problem getting my Dad into Westside Village. They went above and beyond to help me rectify the issue immediately. The Director even called me, twice, on a Saturday, to speak to me personally. The facility is the prettiest and cleanest I’ve ever seen and the staff is very friendly and professional. My father is in good hands!!!

Great and friendly staff. Just love the residents there! We always have a great experience when we go! I attend BFWC, in Indianapolis IN and as volunteers, we go every month to fellowship and share the Gospel of Jesus Christ.
Thank you

I want to thank everyone for their help and support during my son stay aurelio Kidd he passed and I can only remember how grateful you guys was with him invited him in as your own I had no worries or doubts that he would be well taken cared of and thank you very much love his mom

Great place to have a live one who is in need for more care. Good staff and aids. You have to show up to visit your love one, and not just drop them off. Visit regularly and be pro active.

This was an absolute horrid experience. The dr that practices there is a major jerk. He treated my Mom terribly. No one ever gave updates on how my Mom was doing. She was there for rehab and got very little. If I called, the phone would just ring. The dr from her hospital stay wanted to call in a prescription for my mom and couldn’t get through either. The phones just rang and rang. So I just showed up one day and the LPN I spoke to had a major chip on her shoulder and was really put out that I was there. Stay far, far away from this place. Also there’s a 5-star review on here from my Mom and she didn’t write it and told me she would NEVER have written anything close to that. So apparently someone else set up an account for her and submitted it for her… interesting. The user name isn’t even the one that would pop up on her gmail account. Go figure. I wonder how that 5-star review got on there. And don’t think I got her review mixed up with someone else with the same name. There’s no way. Her name is Hildreth Bagwell. Lol. Nice try Westside Village. Your service, bedside manner, and care in general deserves 0 Stars. 6-15-22: Interesting update: I don’t see the review from Hildreth Bagwell anymore. So since I called them out on the fake review, they must have taken it down.Makes one wonder how many other of these 5-star reviews are fake? When I originally posted this, they had an overall 2-star rating. Now they have lots of 5-star reviews. Have their services gotten that much better? Or did they hire someone to “clean-up” their ratings? It’s not worth sacrificing your loved ones to find out.
Another update: a lot of the posts on this page have this place mixed up with Westside Garden Plaza independent living and assisted living. They are located in the same building and Westside Garden Plaza is amazing. This place is the rehab facility and not related at all to Westside Garden Plaza other than sharing a building. Don’t be fooled.

I have a two fold experience of Magnolia Springs Southpointe. I work there and I believe in Magnolia so much, we are moving my grandmother in there as we speak. It truly is unlike any other place I’ve been. The level of care is unmatched, to find a group of caregivers that demonstrates genuine care about each individual resident is hard to come by, but not here, it’s shown in abundance. Everyone is known as family and newcomers always quick to find a place in the family as well.
When it came time for my grandmother to search for an assisted living facility, I was happy and relieved that she will be at Magnolia, with the highest level of caring people who truly care about her experience at her new home. Amanda and Jamie made sure she had everything ready for her upcoming move in date and were there for any questions we had along the way. They really do a great and thorough job at showing you everything Magnolia Springs has to offer!

Magnolia Springs Southpointe has always felt like home. I adore the residents and the time I’ve spent getting to know them. The families have been so welcoming and openhearted, and I’m thankful for the trust they’ve shown me. The staff here are dedicated and full of heart. This community is truly something special.

Magnolia Springs Is Amazing to Every one Who Walks In The Door! It is a Beautiful Building! The menu is never ending and the food alone desreves 5 stars. All of The staff gets along here, and are super nice and helpful! I could not imagine working anywhere else, such a family like environment for staff and residents.

Personally, as the last remaining relative of the resident and POA of the same, up to this point my experience with Magnolia Springs has been positive. However, over the last couple of months, too many changes have occurred, too many hands stirring the pots, and in my personal opinion not enough information spread to the family members or POA’s of the residents. “The” doctor for my mother has been changed multiple times in the last 2 months and no direct communication that I feel has occurred from Magnolia Springs personnel. Another group has been working with my mother that I gave no permission to to work with her and now receiving bills that Medicare doesn’t cover. Too much email and not enough reaching out. When I do contact directly I often get a shoulder shrug or a I’m not sure I’ll have somebody call you is the response. Change is good, but communication of that change seems to be lacking in this situation. I’m not sure if it’s Sinceri’s problem, or Magnolia Springs, or who else… Just too many changes and no one to answer the questions… Hopefully this is corrected soon.

I am dealing with an extremely stressful situation relocating a family member to Indiana. After talking and touring 6 Assisted Living locations I felt even worse with the level of professionalism until I met Cody Baker. He took the time to truly listen to our concerns and needs, making sure we felt supported and informed every step of the way. He was never pushy or rushed like a lot of the others and he made the process feel personal and manageable. His honest, caring approach helped us feel confident during this stressful time.

magnolia springs is a great care facility. all the staff work very hard to make sure the residents are cared for and happy.

While this facility wont be the right fit for my loved one, Cody at Magnolia Southpointe was so kind and genuinely cared and wanted to hear my story. He was super kind and helpful. If everyone at Magnolia Southpointe is as kind as Cody this is a great place!

Bri Miller is the absolute best!! She care for my granny and my granny absolutely loves her. She is kind and caring and goes above and beyond to assist her. Even giving her extra hugs!!

I will say that some of the staff is friendly but the health care my mom received while in rehab was poor. Her nurse told us that she had 20 patients to take care of. My mom went 3 days with no shower. We would NEVER go back there.

My nurse Tuli is a very gentle lady, she takes very good care of us and helps a lot. She works hard and is always cheerful,she is patient with us.

The staff at university heights health and living is always courteous and helpful to our group as visitors as well as with each resident in their care. we look forward to coming to this facility to present our free program and appreciate all that the activity directors debbie and cammie do to ensure the residents are able to come to the program and are comfortable and well cared for when away from their rooms. this facility provides top notch care for each resident! keep up the great work!

I have participated in several craft shows at this location over the last few years. Debbie & her assistant Cami go the extra mile for the residents at this facility, you can see that they enjoy their work and have a heart for the people. My husband & I always look forward to spending the day at UHHL.

My 90 year old dad (who is deaf) was having problems walking and the hospital wanted to transfer him to a rehab facility to improve his strength and mobility. I looked up reviews for facilities in our area and we chose University Heights. How nice this place was! While I believe that no place is “perfect”, University Heights tried to do so much to help dad and that’s big. Nearly every person with whom dad worked had a smile, a positive attitude and a professional demeanor. Dad is pretty sharp, mentally, and was impressed with so many of the staff! Even with his severe hearing loss, the staff accommodated him by making sure they faced him, spoke slowly, loudly and clearly so that he could read their lips. While he didn’t hear every word, they made it much easier for him to know what was going on.
The first thing I noticed when we arrived was the smell. The rehab wing smelled….CLEAN! We’ve been in other facilites in the past that did not have a pleasant smell in the halls/rooms. The room was spacious and very clean. When we arrived, we had trouble with the TV remote (trying to get Closed Captioning on the TV for dad) and the building MANAGER came down and helped us within minutes. All fixed!
The food was quite good but my dad did have a good suggestion which I’ll list at the end of this review. 🙂
The staff was so helpful. Every question I asked was answered quickly and accurately. Dad did not enjoy the actual PT (It hurt – because PT/OT does sometimes hurt) but he LOVED his PT Therapist! She was such a kind woman and she put dad at ease immediately. He tried extra hard because of Elvia. She’s a keeper to be sure! The other OT/PT staff were great, too! In fact, dad did so well with PT/OT that he was released several days sooner than they/we expected!
Of course, we hope he never needs a rehab facility again but, if he does, he will be coming back to University Heights! Dad wanted me to mention the names of the staff members that he could remember. He wants to call out Elvia in PT because she was amazing! He also wants to recognize:
Stan in PT/OT
Miles in PT
LaTaya, one of his nurses
Ashley, his aide
Melanie, his QMA
Best – the meal manager who helped him when he lost his menu sheet and she personally went through the facility until she found it!
Destiny, his Aide
Wendy, a nurse
Katie, one of the managers (or director?) of the facility. She was GREAT!
Kayla Van Dyke, the patient advocate who came in often to check on dad and to ask him if things were going well. She’s a problem solver.
And so many other staff whose names we may not have caught along the way. THANK YOU ALL!
As mentioned above, Dad had one or two suggestions to make this place even better for the patients.
1. For patients who have meals delivered to their rooms, could the kitchen staff warm the plates before dishing the food out? When dished onto cold plates, the food doesn’t stay very hot by the time it gets to the room. If patients eat in the dining room, this is not an issue. The food was good. But dad sometimes wished it was a little warmer on days when it was delivered to his room.
2. Could the facility provide a flyer (tack it to the bulletin board in the room) listing the meal times and procedures? Dad never quite knew when meal times were and he didn’t know if he should just go down there or if he should wait for someone. Of course, it’s possible someone mentioned it to him but his hearing is so bad, he may not have caught it. Thus, a written flyer would be especially helpful.

Even with his suggestions, he still gives University Heights a 5/5 stars. A year ago, he had a bad experience with another facility a few miles away so he definitely knows what a rehab facility should NOT do. Univ. Heights was a breath of fresh air!
We want to thank everyone there for taking such good care of our very special dad. You all ROCK at your jobs!

Kimberly is often found working the front desk when I come weekly to visit Grandma. She is so very kind and genuinely friendly and goes out of her way to be helpful and encouraging! Last month, she went above and beyond, helping me to make Grandma‘s Valentine’s Day extra special and I appreciate her and her bubbly personality so very much!

Not happy with this facility. 1) Can NEVER get ahold of anyone or check on your loved one. 2) They didn’t shower my mother besides a “bird bath” 3) Place is disgusting with termites flying everywhere 4) my mother was stuck in bed for 3 days straight until we could get up there and get her changed and out of the room. She had to go here until her IV was done with and is being moved to a better facility and closer to home. Do not send your loved one here. Obviously in the front everything looks nice but in the rooms and parts of the building it’s disgusting. Nurses also have attitudes. I’ve worked in a senior community and would never treat my residents the way some of them did here! Their ED had an attitude with me once she seen this review (I have a video of the phone call) and after we spoke, my mom said all the staff treated her worse. Wouldn’t turn lights off for bed, wouldn’t refill her water, made her wait even longer for assistance. Place needs shut down immediately and staff needs to grow up and learn to be professional!

The staff are mostly good and hard working and very caring people. However they are mostly understaffed and in my opinion basic things are ignored and noone held responsible even though they are shown where they’re failing to do the job they’re being paid to perform! In my opinion they will have to be reprimanded for this and terminated after a number of times! Don’t let the few bad apples spoil the whole bushel of the ones going above and beyond the call of their own duty!

My mother was here for about a week or two and only got a shower the day she transferred. She cried to my sister and I multiple times about her treatment here. They never took her outside or got her out of her bed. My sister posted a bad review (obviously^) and they treated her even worse after they had told my sister that they saw her review. Termites were flying around EVERYWHERE the one time my mother was taken outside by us. My sister was given attitude on the phone and DID NOT update us on anything regarding her, regardless of us asking them to. Needless to say, definitely would not recommend.
Definitely better off taking a loved one almost anywhere else.

Providing direct services to seniors and/ or the disabled population, Chalet is a wonderful facility. The environment is welcoming, clean, and doesn’t smell. The facility offers a wide range activities for the residents to socialize. I recommend for you to go and check them out for yourself.

I love it here! My grandmother and my mother is here at chalet and I wouldn’t want them anywhere else! I love all the staff I’ve never had any issues with the nurses they go out of there way to make sure both of my loved ones have what they need and are comfortable. My mother was at a different facility off of tibbs st that was making her so depressed and Rinja (social worker) physically went up there more than once might I add to help get my mom transferred to chalet and thanks to her she was transferred to chalet! I’m very grateful!!

All these people that are putting 5 stars is cause they asked them too I was in here before they transported me first I’m a recovering addict the doctors lie to your face and say they can’t prescribe medication I need to go on daily so they so they said they found a facility by the same company and they will be able to prescribe it regardless I would have transferred without them lieing cause I still need physical therapy and now that I’m at a other facility which is the same freaking doctors I’m still not getting the medication needed been suffering almost a month with nothing to help cravings I’ve lost much weight I can’t eat sleep nothing and it’s not like I can just walk and leave I seen people sit in their own filth for a hour cause they have to pass drinks and trays I was in rm 45 and I tiny ants crawling all over the bed I told them they said they will spray never did professional is the last thing I would say for this there are some good hard working people like jimmy and Russell and Velma the doctors are hardly ever around you need anything from them you gonna have wait a week and they don’t care if your suffering cause while I was they were just sitting there lieing to my face by Dr. not gonna put his name out there. And if the doctor didn’t know all this he needs to talk to the snotty head nurse that always looks like mad or hates her life that’s all I can say about this place be prepared

I’m so glad we found this place for my dad! The staff are wonderful, rehab staff are attentive and knowledgeable. There are managers present on weekends to help answer questions or concerns.

Marquette has an excellent multi decade reputation for a reason. From the gorgeous campus to the full continuum of care, excellent food options, robust calendar of activities, beautiful apartment choices, to a dedicated and tenured staff, it is all quite impressive. Despite all of the wonderful amenities what will really give you a lasting impression when you visit Marquette is the engaging and happy residents. Nothing can compare to residents stopping you in the hallway or one of the many common areas to tell you how much they love living there.

Our team at Indy Real Estate Experts absolutely loves moving and resettling clients into Marquette b/c we know they’re moving into a beautiful community. We know our clients will be welcomed and received with open arms from both the residents and the team at Marquette! We are very appreciative of our working relationship with the community and will continue recommending our downsizing clients to Marquette as their new home.

Marquette Manor is a beautiful, well maintained campus. The nursing staff is exceptional. They are knowledgeable, and treat all the residents as their own. Most of the staff have been there for many years, which is a testament to great leadership. The supportive staff also shows love to the residents, and welcome guests. It is an all around wonderful, positive environment to be in.

⭐⭐⭐⭐⭐
As someone who has worked in the senior care field for over 20 years, I truly value communities that provide genuine, compassionate, and consistent care not just a pretty setting. During my recent visit to Marquette Manor, I was incredibly impressed. The campus near St. Vincent is beautiful, but what stood out even more was the exceptional staff.

The longevity of the team says everything. In an industry where turnover is often high, it was refreshing to see so many familiar faces who have clearly built lasting relationships with the residents. That kind of consistency and dedication can’t be overstated.

From independent living to assisted living and skilled nursing, it’s clear that Marquette Manor is committed to excellence. Everyone I met was warm, professional, and truly invested in providing the highest level of care. I left feeling confident and genuinely moved by the heart behind this community.

If you’re looking for a place where residents are respected, cared for, and truly known, Marquette Manor should absolutely be on your list.

I really enjoyed my visit at Maquette back in July. The staff was so welcoming when I arrived. The guest suite was very clean and had all items I may need. The community is was a very bright and vibrant atmosphere! The food was delicious, and I look forward to returning to visit on the future!

My parents lived in Independent Living for 2.5 years and enjoyed every day. So many lovely employees, residents -and fun activities.
Now my Dad is in Reflections and has adjusted well following the loss of his wife. We are appreciative of all the staff and feel fortunate that they chose to live their final chapter of life at Marquette Manor.

Such a great environment all around. The residents treat staff like family, and it really helps create a welcoming environment. On top of that, Marquette really puts in an effort to make staff feel appreciated for the work they do.

Only gave it a star so that I can leave this comment. My mother has been in this facility since February 2025 and as of now still there. The care there is atrocious. There are mice and ants in her room. The house keeping might come once a week if that. The care she received on weekdays in great, Ashley is awesome. There’s also a tall gentlemen works 2nd shift that is good too. But the weekend staff totally stinks, she has trouble getting them to help her out of bed, getting dressed. And they deliver lunch without silverware. SHE WAS FORCED TO EAT WITH HER FINGERS LIKE AN ANIMAL. They stand around talking and laughing while the alarms ring by the way I have witnessed this. Their excuse is being short handed I call BS. She has day in a dirty pull up so long she has shoes on her behind. And trying to get her put off the is harder than pulling teeth.

I wouldn’t recommend this place to anyone. My brother was there for rehab only. While he was there no one responded to his help light and he fell knocked himself out and broke his arm. He was supposed to get a cast on the second week, but they took it upon themselves to cancel his ortho appointment and never bothered to let us know. He only got 1 shower in the 3 1/2 weeks he was there. They hardly ever checked on him. He now has 2 bad bed sores that they never looked at or addressed. They had plenty of people there but all the ever seemed to do is walk the halls.
The only positive thing I can say about this place is that it didnt stink. They place isn’t very clean and where they have coffee and water ants are crawling on the cabinet and the wall. Never ever would I recommend this place to anyone.

I would never put my loved one in this facility it is dirty and has a foul smell throughout the building. Majority of the staff is on drugs they allow staff to come in drunk and upper management turns there head they have mice all over the building and do nothing about it disgusting if you as me. Residents are talked about in a very disrespectful manner mocked and made fun of instead of helping them. They service hall way consistently smells of marijuana. The staff acts like they are at a social gathering instead of work where peoples lives are in there hands. And don’t be a family member with an issue about you family’s care because you will be made the problem.I’m just saying that is not an environment I would want my loved one to be in!

Bobbi goes above and beyond, involving patient care and collaboration with providers. She is always available for questions and concerns! She is a true Rock Star!

Not a place you want your loved one, but what other choices do you have when most facilities are short help!
Many times that I have walked in and the facility is not clean, dirty cloths on the floor, food etc… no telling what you’re going to walk into. Yes there are some good things, as when you leave a review it’s normally not good. But more bad than good to say the least.
My mother who resides there has been hospitalized due to some negligence, not going into full detail as it’s not necessary to the public.
I do appreciate some of the ones that have cared for her like one of their own.

After my review:

My mom returned to the facility the day before Thanksgiving. She was in the hospital for 4 infections that was brought on by a fever when she had asked to go to the hospital and they told her “No” whatever happened to patients rights?

To those who have read and following my above review on this place with my mom being in hospital do to the negligence of this facility and not following care plans of my mom is now deceased. Our hearts hurt and yes we would have moved her, but after this being her 5th Cardon facility we kept her where she called “her room” her home. She liked her roommate and her view. My siblings and I do hold this facility accountable for not taking care of not only my mom but other residents as well. Keep them close and watch their care as much you can! Have care plans in place to make sure that your loved ones are cared for properly. But as you can see this isn’t happening. We “her children” were up on a daily basis, the one time we weren’t my mom was asked to go the hospital, after getting sick and didn’t feel well, and her answer was “NO” whatever happened to patients rights? Or the care they need? I hear alot of the patients talked to or yelled at as if they are not human. They are elderly, they have feelings and they need cared for! I understand they aren’t your loved ones to care for but you’re in a profession to do so, if you don’t like what you do or care about the patients as one of your own then get out!
My mom has made several close friends as well as us and trust me I want to visit with them and make sure they are well, but I don’t want to step another foot in this place because of how we weren’t even approached of how my mom was doing during her hospital stay so this statement here concludes it all! Negligence! I’m saddened and deeply devastated that my siblings and I have to lay my mom to rest!

Wonderful staff for my mother’s care. Always had good activities & food & easy to make friends with fellow residents. Special thanks to Mida B., Linda, Shelby & Othelia for all of their care. Receptionists Carolyn & Loretta were fantastic in providing guidance & help whenever needed. Chef was very good, especially with soup recipes.

I am near end of second week here in the Rehab section due to complications fro a blood infection post oral cancer surgery.
I have to share this is my third rehab facility – long story-
I have had encounters with numerous nurses, LPNs, Techs and aids.
I have been blessed by having not just professional care but extraordinary caring and
an effervescent personality. I appreciate her attention to details and when she sees me / a warm smile asking if I am okay.
The LPN I am referring to is Curvy – not sure of her last name — Hanna?
You have a superior employee!
She is a Gem!

My experience with Majestic Care of Southport has been overwhelmingly positive. From the moment I walked through the doors, the staff made me feel welcomed, supported, and cared for. The facility is clean, well-maintained, and thoughtfully designed to provide a safe and comfortable environment for residents.
The nursing and caregiving teams are truly exceptional. They are not only knowledgeable and attentive, but they also treat residents with genuine kindness and dignity. Communication with families is consistent, compassionate, and transparent, which gives tremendous peace of mind.

We are so impressed with the staff at Majestic care. Heather has gone out of her way to make sure all our needs are met. Everyone has been so kind and the facility is always clean.

5 Stars – Exceptional Care and Compassion

I can’t say enough positive things about Majestic Care of Southport. From the moment we walked in, we were welcomed with warmth and kindness. The staff truly goes above and beyond to ensure residents feel comfortable, valued, and well-cared for.

The facility itself is clean, organized, and has a peaceful atmosphere that feels like home. The nursing staff is attentive, professional, and always willing to answer questions, giving families peace of mind. They provide excellent medical care while still treating residents with dignity and respect.

What really stood out to me was the compassion shown by the entire team. Whether it was assisting with daily needs, encouraging social activities, or just offering a kind smile, they consistently showed genuine care.

If you’re looking for a facility that combines skilled care with heartfelt compassion, Majestic Care of Southport is a wonderful choice. I’m incredibly grateful for the care they provide and highly recommend them to anyone seeking quality long-term or short-term care for their loved one.

I’m writing this review as I come to see my brother whose been a resident here for a year now. I am looking for a new place with a dementia unit or I would’ve pulled him out of here by now . I come here during the week and this place is a ghost town!! No management is here at 4:30 pm during the week or at all on weekends. I overheard staff saying the director in this facility give bonuses to employees who write a 5 star review on their behalf. A facility should receive a review based on TRUE MERIT. DO YOUR RESEARCH BEFORE YOU PLACE YOUR LOVED ONES HERE!! They should be helping improve the nursing home with more employees and better food than paying staff to write reviews. Sure the staff is going to give their job 5 stars..

Majestic Care of Southport exemplifies excellence in patient care through its highly professional and compassionate team.
The staff is dedicated to providing individualized treatment with the utmost respect and dignity, ensuring each resident receives attentive, expert care. Their commitment to clear communication, clinical expertise, and personalized support fosters an environment of trust, healing, and comfort for both residents and their families

I was able to be a part of an Outing with Manager Broc Bennett, taking two of the residence to a pacer game. Broc took time out of his own evening to take these two guys out, and the two guys had the time of their lives.

I would highly recommend Majestic Care of Southport for anybody who is looking for this kind of kindness and professionalism.

Took a tour with Heather recently, the facility is beautiful and staff was friendly. Residents looked well maintained and Heather is very knowledgeable and personable.

I am currently a resident at Majestic and I would not suggest this facility to anyone.. I’ve had issues with the lack of staffing and consistently being short staffed especially on the second shift which causing there to be extremely long periods that you have to wait for staff to answer your light.. sometimes over an hour long waiting periods. The food has been such a continuous problem that I have to purchase almost all of my own meals from outside of the building because not even the staff would want to eat most of the food we are served!! I don’t even have a working bathroom in my room! None of the rooms do! They have removed the knobs to even try to use the tub or shower, and still my bathroom leaks at times.. I even had to purchase my own bedside toilet because the facility would not, but it cost the residents on average about $9000 per month to stay here, and I can’t use my own bathroom and I have to buy my own food! And the worst part is that management has let me know that it’s all about the money here.. I was harassed several times to get me to switch rooms because they could change someone else more for my “private room” since it is close to a nursing station.. but since I refused, they started telling me that I have to move, and also they threatened to raise the cost for my room and that I would have to pay out of pocket.. and they also said that when I leave, I would have to find my own way home and they would no longer help assist me with setting up transportation when I get released…. All in all, I would not suggest anyone to come here, and if you have family here then I suggest you check on them.. because the problem is not the everyday staff, the problem is the broken system and management that they have to deal with.. and the fact that they are extremely underpaid!!!

I’m praying my sister will survive this place hoping I can get her moved elsewhere asap. We find residents laying on the floor nobody notices them until you have to keep telling workers please help them. And the soiled diapers issue seems to be a common problem many residents and I don’t appreciate that someone keeps pulling my sisters hair so tightly in pony tail she’s now having hair loss on one side and her feet have been dragging painful in ♿ wheel chair she’s in so much pain already had feet issues making it worse, I feel she’s not seeing a doctor enough or at all . And declining since being at Bethany she’s had at least 2 falling incidents since being there. Please pray for my sister I’m not happy about what I feel is neglected and dirty conditions there. Residents deserve better care. I’m trying to get issues resolved but it’s been difficult and mostly I don’t feel they taking seriously the special needs of patients especially those with memories problems. Should not take advantage of a sick person even if they can’t speak up for themselves.there are a few kind nursing workers but over worked to busy stressed out to get to patients needs in a timely fashion.

Great staff to work with. Leadership that is motivated to make the community the best for any residents that chose us as their family away from home. Leadership has and meets high expectations for customer and resident care.

My husband has been here almost a year. While we have had some downs, the issues were addressed immediately and continue to be addressed to overcome some nite and weekend issues. The current social workers here and managers are always available to listen to any problems that arise or if a patients family just needs reassurance that you can come to them for anything. If I had to say anything bad, it would be nite and weekend care and know it is a top concern being taken care of. I truly believe that with management here that residents here are very important.

The nursing staff was very nice and helpful. Admissions DirectorJoyce Was very helpful getting her in and situated. Nic the the receptionist was very friendly and helpful.

This has to be the worst nursing home ever. My sister lived here 13 years, died 2 weeks ago, and we have not heard so much as a peep from them. For over a year my sister complained of pain and they told her it was her imagination. Finally on January 10 my sister called 911 herself and she finally got a diagnosis of Colon cancer. It was too late. They let her sit in urine, stool, beat up wheelchair. If you love your relative, don’t send them to Bethany Village!

Awful place. Do NOT send your family here. My dad was transfered here after a very serious surgery and bethany village refused to give him his pain medicine that he was prescribed every 4 hours. They left him alone in a tiny room without a working nurses button for the entire night. No one checked on him. Not one. He was signed out ama the next morning once my aunt went to see him and saw the conditioned he was in and he went back to the hospital where he was transfered from. Don’t ever send anyone here.

This place has been deleting bad reviews everywhere. Every single review I’ve left has been deleted, and they also make their employees, who hate their jobs might I add, leave good reviews praising the place. My mom was in Bethany Village for about two weeks and she left mentally scarred. The “care” they provide is digustingly bad. Even getting her a bed pan to use the bathroom got her scoffed at, and they were across the room. My old review was far more detailed, but since this will probably get deleted, I don’t want to put too much effort in.. just like this prison called Bethany Village.

Arlington Place is a very clean campus. Landscape was immaculate as well as interior. Staff were very friendly, polite, helpful and caring. Attention to details was observed also. Overall, the staff was extremely professional and exhibited great customer service. In addition, the food was exceptionally good.

In sum, I would highly recommended Arlington Place Campus for your family and friends needing dedicated and phenomenal services!!!

I really recommend this place for your loved one. They took care of my mom for the few weeks. She was in there for rehab. They was professional kept me updated on her and I couldn’t thank them enough. So if you’re ever looking for a place to put your loved one in whether it’s the nursing home rehab or what not this is the place the has not been no complaints. It’s clean sanitized all the staff is nice and respectful.

I’ve had the privilege of seeing the incredible care provided by The Arlington Place since they opened in March 2014. The staff is compassionate, attentive and truly dedicated to their residents’ and well-being. The facility is always clean and welcoming and the lady at the front desk is absolutely phenomenal. Her warmth sets the tone for the entire place. I highly recommend The Arlington Place, for anyone seeking outstanding care for their loved ones

My Brother has been in Arlington Place for many years, I highly recommend for your family needs . All the staff are so caring. They all work together and they all are so caring, if you ask for something, it’s done. The facility is always neat and clean. I have nothing but great things to say about Arlington Place. Keep them in your minds for your family needs, you definitely will be satisfied.

Mary was very informative. Staff very polite was really pleased at what I seen. I hope my relative will be able to make Arlington Place her new home.

Arlington Place health campus is a place that I would not recommend to a dog for care. My uncle came to this facility on June 8 for temporary care while my aunt was out of town. He arrived approximately 11 AM. We came to the facility approximately five 5:30 PM the same day to see him. He was drenched, soaking wet covered in urine in his gastric tube leaking had completely soiled the bed. His call light was placed and clipped to the end of his bed by his feet. My uncle was in stage four cancer and was deteriorating rapidly. He barely had the strength to raise his hands or even hold a styrofoam cup. We notified a caregiver who was not his caregiver who assisted with a nurse who was not his nurse in cleaning him up and sending him out to the hospital as there was a slit in his G-tube. The hospital sent him back the next day at approximately 5 PM. I arrived at the facility between 730 and 7:40 PM. I walked into my uncles room who was completely naked, not covered up at all deceased in his bed. It took five minutes to get a nurse to come to his room who walked at a very slow pace After being advised that he was no longer breathing. The nurse walked in his room, stopped at the end of his bed and replied, “he’s dead” then proceeded to the top of his bed by his head to check his pulse and heartbeat she walked out the room at a very slow pace, the same as she walked in, and as she walked by me, she asked what was his code status to which my response was, I’m not his doctor. He may be DNR and that may have changed. She proceeded to slowly walk to the nurses station and as she sat at her computer, she turned in her seat and yelled out to me as I was walking towards her what’s his name again? She then looked up his cold status and walked away in the same slow manner to get another nurse who still was not his nurse to be a second verifier that my uncle. This nurse much more pleasant looked at me and advised me that he was deceased and she apologize For my loss. At this .20 minutes has gone by no one has covered my uncle up nor returned to his room. Mind you neither the nurses nor aides were aware of the whereabouts of his actual nurse. I covered my uncle up & attempted to close his eyes & mouth which neither would close & his skin had already started being cool at touch. After 25 min goes by his nurse walks in, stats she was gone on her lunch break and that he had on a brief and gown before she had left 30 minutes ago and she had feed him 3 bites of food(mind you my Uncle will only eat or attempt to eat seamoss he can’t hold anything down) also there wasn’t a gown nor brief in the room. The staff were extremely rude except 1 rn & night orderly. They argued with us about how he was found & that he had removed his own clothing and brief yet the items weren’t in his room AT ALL!!!!! It wasn’t until 2 hours later he was cleaned up. His hospice nurse was called at 8:47pm and advised he had only been back from the hospital 5 min & passed away (she was supposed to be notified immediately upon his return). The mortuary was advised that he passed away at 8pm which is totally not true. Do not be fooled by the looks of this facility b/c although it looks nice outside, their is evil, unprofessional staff working inside. Rest assured they lie to cover their own tails!

This place is a poor representation of Rehab/ Assistant Living and should be shut down!
This is the worst healthcare place I have ever seen in my entire life. I am extremely disgusted with the staff and the unprofessional attitude they exhibit towards their helpless patients. Breakfast, lunch and dinner is often delivered to the rooms (those who can not get down to the dining room) wrapped in saran wrap and delivered cold . The female staff are incredibly rude and nasty and most are not skilled to work in a healthcare facility and shouldn’t be aloud to with with other humans. The foyer and dining area all “looks” nice, but that’s were it end. The patient rooms are hardly cleaned the tend to stay nasty.
Brandi the NP is a liar and can not be trusted, she seems authentic, but don’t let her smile and tone fool you.
Dialysis team is a joke!
The Therapy team lack skills and is a bigger JOKE!
Arlington Place Health Campus, SHUT IT DOWN!

Sincerely,
Buyers Regret

Allison Pointe Healthcare Center is terrible, and a lot of that comes down to the director. The way this place is run shows a complete lack of care or concern for the people who live there. The director doesn’t take responsibility for problems, ignores families, and acts like complaints don’t matter.

When leadership doesn’t care, it trickles down — and that’s exactly what’s happening here. Staff are unorganized and patients are the ones who suffer. Families deserve answers and compassion, not excuses or silence.

This place needs serious changes starting from the top. Until the director is replaced with someone who actually cares about the patients and families, I wouldn’t recommend Allison Pointe to anyone.

They actually get 0 stars. No one ever at the desk, gotta wait. My mom came to this facility with a trach. A few hours after she arrived her trach was nasty, running down her. They didn’t clean it. Blood on gown and sheets. I had to make them change these things. In less than 72 hours she was rushed back to the hospital twice. Second time being in ICU. She will not be returning. If you love your family please do not send them here. I honestly don’t know how this place is open at all. Very dissatisfied and disappointed. But they’ll write how sorry they are and how we can talk about it. I’m sorry that’s all a lie. Not one doctor on call over the weekend, just online. Like are you freaking serious

I would not recommend Allison Point Healthcare Center to anyone. My experience here was absolutely terrible from start to finish. The staff were unprofessional, dismissive, and seemed completely uninterested in patient care. Instead of feeling cared for, I felt ignored and rushed, as if I were just an inconvenience.

The facility itself was poorly managed, disorganized, and far from welcoming. Communication was lacking, and every step of the process felt like pulling teeth just to get basic information or support. What’s worse, the level of care provided did not come close to what a healthcare center should offer—compassion, respect, and proper treatment.

If you are looking for quality healthcare, I highly suggest looking elsewhere. Patients deserve kindness, professionalism, and reliable medical care, none of which I found here.

I was there for about 3 months and it was the worst place ever the food is not edible. The staff the nurses plays on their phones or sit and be loud with the nurses when there’s lights on and they do not come and take care of them. The nurse is not give you your medicine on time to ask for it and then they tell you that it’s up to them when they want to and you have to wait you never get ice water like you supposed to every hour you have to ask and then you’re waiting for 2 or 3 hours after that. The food you can be eating in the dining room and when you get your food it’s ice cold they do not give you food that you need for a special diet that a doctor gives you. The bottom line is if you want to go to a nursing care facility please don’t send them here to Alison pointe if I could I would give this raising a negative 10.

Our loved one had a wonderful stay from beginning to end. The tour and admission process with Jessica was great and seamless. Tami was amazing, and the care and attention she provided was top-notch. Latoya also helped us navigate our stay in rehab and discharge. This was our first rehab stay, and the team at Allison Pointe is awesome!

The problem starts at the top in this place. Problem after problem, the lack of integrity this ED has and those supporting her, I wonder if it’s a company problem or just a her problem.  I would bring any of my family here again. I don’t feel that are safe or choices are made in best interest of them or their health. It’s just dangerous.

My late husband died in May 2023. According to the reviews it seems like it got worse since. They stealed things constantly. Once when my husband didn’t get something the receptionist said she took it to the nurses station. I called the station to ask them to give it to him. The cold hearted woman said in a matter of fact tone. “It’s not here. She didn’t care that it was missing. I reported it missing but got no reimbursement. I even tried to file a police report. The officer I talked to didn’t want to get involved. I once got chewed out by two workers at the same time for sounded scared when my husband wasn’t in his room. They went on and on and chewed me out at the same time for quite a while. One worker even asked what happened. The nursing station seldom wanted to help when my husband’s cell phone wasn’t set right. I had to go to the social worker. For a few weeks they forgot to give my husband his meals on occasion. I told one worker, “I just got here, he said. I told another. She walked away. I went to the supervisor. Finally someone took care of it. My husband got his meals regularly again. When they were doing the Covid vaccines, they never made sure my husband did the required paperwork, so he didn’t get his. So they took him out of the home to get it done elsewhere, but nobody bothered to put it in his records. I found out when he was encouraged to get one. I said he got his. She didn’t believe me because it wasn’t in the records. Luckily someone remembered he got his. And at my request, they put it in his records and he received a Covid vaccine card. Despite the vaccine, he got Covid twice. But guess what? Nobody bothered to notify me either time. The first time it happened I told the director, and shortly afterwards overheard a woman say she got reprimended for not notifying family of a positive Covid test.I signed up for automatic payment for my bill. I got a call saying my bill is late. I returned the call. I told her it was set up for automatic payment so it should have gone through. She said it wasn’t set up for like that. I told her I was asked if I want automatic payment and I said yes. She just didn’t bother to look close enough to see that automatic payment was set up. Because I was treated like that I never attempted to use automatic payment again. The activities director for a while set up the visits because of Covid. But she refused to return my calls so I didn’t get to visit. So I went to the director. He must have talked to her because I got to visit again. I didn’t want my husband to go here. I had concerns because of the bad reviews though at that time they weren’t as bad as right now. I was told in 2017 they just switched staff and the reviews will get better. NOT. They got worse. Mdwise my husband’s insurance through the healthy Indiana plan only covered this nursing home and one that treats only dementia so I didn’t have a choice. I felt like I was sending my husband into the fire. And I did. Home health care was not an option. The edit is this: I forgot to say I filled out the paperwork for my husband to go somewhere else because insurance wasn’t an issue anymore. Unfortunately this place wasn’t letting him in. I was told he was at the top of the waiting list. Three years went by and he died without making it in.