Allison Pointe Healthcare Center

Allison Pointe Healthcare Center is terrible, and a lot of that comes down to the director. The way this place is run shows a complete lack of care or concern for the people who live there. The director doesn’t take responsibility for problems, ignores families, and acts like complaints don’t matter. When leadership doesn’t care, it trickles down — and that’s exactly what’s happening here. Staff are unorganized and patients are the ones who suffer. Families deserve answers and compassion, not excuses or silence. This place needs serious changes starting from the top. Until the director is replaced with someone who actually cares about the patients and families, I wouldn’t recommend Allison Pointe to anyone.

They actually get 0 stars. No one ever at the desk, gotta wait. My mom came to this facility with a trach. A few hours after she arrived her trach was nasty, running down her. They didn't clean it. Blood on gown and sheets. I had to make them change these things. In less than 72 hours she was rushed back to the hospital twice. Second time being in ICU. She will not be returning. If you love your family please do not send them here. I honestly don't know how this place is open at all. Very dissatisfied and disappointed. But they'll write how sorry they are and how we can talk about it. I'm sorry that's all a lie. Not one doctor on call over the weekend, just online. Like are you freaking serious

I would not recommend Allison Point Healthcare Center to anyone. My experience here was absolutely terrible from start to finish. The staff were unprofessional, dismissive, and seemed completely uninterested in patient care. Instead of feeling cared for, I felt ignored and rushed, as if I were just an inconvenience. The facility itself was poorly managed, disorganized, and far from welcoming. Communication was lacking, and every step of the process felt like pulling teeth just to get basic information or support. What’s worse, the level of care provided did not come close to what a healthcare center should offer—compassion, respect, and proper treatment. If you are looking for quality healthcare, I highly suggest looking elsewhere. Patients deserve kindness, professionalism, and reliable medical care, none of which I found here.

I was there for about 3 months and it was the worst place ever the food is not edible. The staff the nurses plays on their phones or sit and be loud with the nurses when there's lights on and they do not come and take care of them. The nurse is not give you your medicine on time to ask for it and then they tell you that it's up to them when they want to and you have to wait you never get ice water like you supposed to every hour you have to ask and then you're waiting for 2 or 3 hours after that. The food you can be eating in the dining room and when you get your food it's ice cold they do not give you food that you need for a special diet that a doctor gives you. The bottom line is if you want to go to a nursing care facility please don't send them here to Alison pointe if I could I would give this raising a negative 10.

Our loved one had a wonderful stay from beginning to end. The tour and admission process with Jessica was great and seamless. Tami was amazing, and the care and attention she provided was top-notch. Latoya also helped us navigate our stay in rehab and discharge. This was our first rehab stay, and the team at Allison Pointe is awesome!

The problem starts at the top in this place. Problem after problem, the lack of integrity this ED has and those supporting her, I wonder if it's a company problem or just a her problem.  I would bring any of my family here again. I don't feel that are safe or choices are made in best interest of them or their health. It's just dangerous.

My late husband died in May 2023. According to the reviews it seems like it got worse since. They stealed things constantly. Once when my husband didn't get something the receptionist said she took it to the nurses station. I called the station to ask them to give it to him. The cold hearted woman said in a matter of fact tone. "It's not here. She didn't care that it was missing. I reported it missing but got no reimbursement. I even tried to file a police report. The officer I talked to didn't want to get involved. I once got chewed out by two workers at the same time for sounded scared when my husband wasn't in his room. They went on and on and chewed me out at the same time for quite a while. One worker even asked what happened. The nursing station seldom wanted to help when my husband's cell phone wasn't set right. I had to go to the social worker. For a few weeks they forgot to give my husband his meals on occasion. I told one worker, "I just got here, he said. I told another. She walked away. I went to the supervisor. Finally someone took care of it. My husband got his meals regularly again. When they were doing the Covid vaccines, they never made sure my husband did the required paperwork, so he didn't get his. So they took him out of the home to get it done elsewhere, but nobody bothered to put it in his records. I found out when he was encouraged to get one. I said he got his. She didn't believe me because it wasn't in the records. Luckily someone remembered he got his. And at my request, they put it in his records and he received a Covid vaccine card. Despite the vaccine, he got Covid twice. But guess what? Nobody bothered to notify me either time. The first time it happened I told the director, and shortly afterwards overheard a woman say she got reprimended for not notifying family of a positive Covid test.I signed up for automatic payment for my bill. I got a call saying my bill is late. I returned the call. I told her it was set up for automatic payment so it should have gone through. She said it wasn't set up for like that. I told her I was asked if I want automatic payment and I said yes. She just didn't bother to look close enough to see that automatic payment was set up. Because I was treated like that I never attempted to use automatic payment again. The activities director for a while set up the visits because of Covid. But she refused to return my calls so I didn't get to visit. So I went to the director. He must have talked to her because I got to visit again. I didn't want my husband to go here. I had concerns because of the bad reviews though at that time they weren't as bad as right now. I was told in 2017 they just switched staff and the reviews will get better. NOT. They got worse. Mdwise my husband's insurance through the healthy Indiana plan only covered this nursing home and one that treats only dementia so I didn't have a choice. I felt like I was sending my husband into the fire. And I did. Home health care was not an option. The edit is this: I forgot to say I filled out the paperwork for my husband to go somewhere else because insurance wasn’t an issue anymore. Unfortunately this place wasn’t letting him in. I was told he was at the top of the waiting list. Three years went by and he died without making it in.