Chalet Rehabilitation and Healthcare Center

Not happy with this facility. 1) Can NEVER get ahold of anyone or check on your loved one. 2) They didn’t shower my mother besides a "bird bath" 3) Place is disgusting with termites flying everywhere 4) my mother was stuck in bed for 3 days straight until we could get up there and get her changed and out of the room. She had to go here until her IV was done with and is being moved to a better facility and closer to home. Do not send your loved one here. Obviously in the front everything looks nice but in the rooms and parts of the building it’s disgusting. Nurses also have attitudes. I’ve worked in a senior community and would never treat my residents the way some of them did here! Their ED had an attitude with me once she seen this review (I have a video of the phone call) and after we spoke, my mom said all the staff treated her worse. Wouldn’t turn lights off for bed, wouldn’t refill her water, made her wait even longer for assistance. Place needs shut down immediately and staff needs to grow up and learn to be professional!

The staff are mostly good and hard working and very caring people. However they are mostly understaffed and in my opinion basic things are ignored and noone held responsible even though they are shown where they're failing to do the job they're being paid to perform! In my opinion they will have to be reprimanded for this and terminated after a number of times! Don't let the few bad apples spoil the whole bushel of the ones going above and beyond the call of their own duty!

My mother was here for about a week or two and only got a shower the day she transferred. She cried to my sister and I multiple times about her treatment here. They never took her outside or got her out of her bed. My sister posted a bad review (obviously^) and they treated her even worse after they had told my sister that they saw her review. Termites were flying around EVERYWHERE the one time my mother was taken outside by us. My sister was given attitude on the phone and DID NOT update us on anything regarding her, regardless of us asking them to. Needless to say, definitely would not recommend. Definitely better off taking a loved one almost anywhere else.

Providing direct services to seniors and/ or the disabled population, Chalet is a wonderful facility. The environment is welcoming, clean, and doesn’t smell. The facility offers a wide range activities for the residents to socialize. I recommend for you to go and check them out for yourself.

I love it here! My grandmother and my mother is here at chalet and I wouldn’t want them anywhere else! I love all the staff I’ve never had any issues with the nurses they go out of there way to make sure both of my loved ones have what they need and are comfortable. My mother was at a different facility off of tibbs st that was making her so depressed and Rinja (social worker) physically went up there more than once might I add to help get my mom transferred to chalet and thanks to her she was transferred to chalet! I’m very grateful!!

All these people that are putting 5 stars is cause they asked them too I was in here before they transported me first I’m a recovering addict the doctors lie to your face and say they can’t prescribe medication I need to go on daily so they so they said they found a facility by the same company and they will be able to prescribe it regardless I would have transferred without them lieing cause I still need physical therapy and now that I’m at a other facility which is the same freaking doctors I’m still not getting the medication needed been suffering almost a month with nothing to help cravings I’ve lost much weight I can’t eat sleep nothing and it’s not like I can just walk and leave I seen people sit in their own filth for a hour cause they have to pass drinks and trays I was in rm 45 and I tiny ants crawling all over the bed I told them they said they will spray never did professional is the last thing I would say for this there are some good hard working people like jimmy and Russell and Velma the doctors are hardly ever around you need anything from them you gonna have wait a week and they don’t care if your suffering cause while I was they were just sitting there lieing to my face by Dr. not gonna put his name out there. And if the doctor didn’t know all this he needs to talk to the snotty head nurse that always looks like mad or hates her life that’s all I can say about this place be prepared

I’m so glad we found this place for my dad! The staff are wonderful, rehab staff are attentive and knowledgeable. There are managers present on weekends to help answer questions or concerns.