Payless Car Rental

Arrived for rental car. All other companies have at least 1 representative at the desk. After searching and calling was able to finally talk to a real person who said "well your flight landed early and your reservation isn’t for 30 minutes. Please wait and if no one shows up then call our customer service line." Worthless, if any of the other companies had a rental available I’d gladly give them my business. Disappointed and enraged that I have to give these people my money to rent a car because they are my only option now. Will never be booking with this company again. They won’t notice though because they don’t even have people at their stations 🤷🏻‍♂️ multiple other people also waiting for a hopeful return.

I will never ever. IN MY LIFE, rent from Payless again in my entire life. You all screwed my reservation and only reserved it for 2 days instead of the 7 as I said, and then had the audacity to say the car was stolen because of YOUR screw up. Not only that but because of your screw up, you are trying to charge me $1600 MORE than the quoted amount. I will fight this until I get my money back and I will leave this review on every single review page possible. I am LIVID.

After several hours of delayed flights, I finally arrived in IND to pick up the rental. I had never heard of Payless before but they had the cheapest rates so I decided to gamble on the company. The customer service was first class and the process was easy! Within 5 mins I was walking out to my rental. The Jeep I was given was very very nice. It was comfortable and very classy. The return process was just as awesome. I will always look for a Payless from here on out. I have been a customer and member of Enterprise for over 20 years, but they are no longer my go-to company. Their customer service and rates have changed over the years and frankly the service has gone south. Thank you Payless! You have gained a new customer! Keep up the great work at the Indianapolis International Airport (IND)!!

I returned my car and remembered I left an unopened bag of chips in the back. I went back to check the car no more than 5 minutes to discover the staff had found and started eating my chips, similar to the way wild animals dig through the trash for food. Perhaps if I'd left my wallet I would have found it empty of my money? I can understand confiscating food and waiting until the end of day to claim it, and I know the bag of chips I left, Chester's Hot Cheetos Fries, are delicious, but it's really disgusting that staff would be so quick to just steal what's yours. Also the staff didn't take his headphones out or look up from his phone when I was checking out the car initially. I don't recommend Payless Car Rental, but I fear if you're reading this you're like me and have no other options.

Long lines - only one common line for Avis budget and Payless - atleast 1 hour wait. All other competitor rental cars - no wait - well staffed counters

Waited more than 2 hours in line to reach the counter, only to get my rental agreement and wait another 30+ minutes in the garage. No other rental agency had a line. Employees were doing their best, but clearly they are understaffed. Will not rent here again.

One star experience. Waited 2.5 hrs in line. They ran out of car quickly. Luckily I got a one. The poor folks behind waited just as long and then told there was no more cars. Five or six counters there. 1 to 2 staff working for AVIS, BUDGET PAYLESS. The management was so bad. Wanted to shout out to staff. They tried their best but there was only so much they could do. Thou at the end, I was lucky enough to get a cool ride.