Thrifty Car Rental

The initial interaction went well. Car was clean and in good shape. Gave it a three because, at least he time of this post, I am on the second day of my rental. May God ncrase or decrease the given stars based off of how the turn in goes. Have seen a history of BAD reviews primarily based on overcharging issues and being charged for extras that customer denied. So stand by ........

Thank you SOOO much to Hillary, Steve, and Stacy for taking care of us! We arrived tonight and realized I’d made the reservation for the wrong date! (Three weeks from now). Instead of turning us away, they figured out how to get us a car, and did it for nearly the same rate. We are so grateful and appreciative of your willingness to make this work for us. THANK YOU!!

This was a fairly easy rental. Their computers went down so some additional help was required. Disappointed that it was $15 per day to add my adult daughter so that didn’t happen. We had the car for 18 days. For 3 adults with 5 suitcases we had plenty of room in the Tuscan we were given. No complaints on the car and it was the best cost that I found in 5 months of searching. Clean car too.

Tiara is THEE sweetest!!! She was so friendly and helpful!!! She put me in this Jeep for my stay in INDY… I will be coming back to Thrifty on my next visit.. and hopefully I get to see Tiara again!!!

Horrible customer service at the Indianapolis airport with Amanda. She could not have been ruder to us. It was the day after Thanksgiving and apparently Management doesn't work on Friday after Thanksgiving. I was told to talk to management on a card she pointed to on the desk. I was there over an hour and never got a call back from Michelle Evans. I was then told it was due to the holiday. I won't ever use them again.

This is How I received my rental from thrifty car rental service here in Indiana

I flew into Indianapolis a week ago with my family of 4. I went to get the rental and I was told they only had a smaller suv than what I ordered back in July. The female at the counter let me know that I could cancel, which wasn’t possible being that I just flew in and had a 90 minute drive to my destination. I said, "what choice do I have?" She replied, "you can walk". The other female at the counter assured me that our luggage would all fit in the back of this Jeep they rented me. As I get to the vehicle, it wasn’t washed, or cleaned inside. Part of the back seat had to be folded down to slide bags forward so we could manage to get the 4 suitcases in. Not the most comfortable drive for my guests in the backseat, but again, what choice did I have?!? The lady had no customer service skills, and gave no other alternative to help. She was dressed like she just rolled out of bed and threw on whatever clothes she found on the floor. Some zip-up sweatshirt over a shirt…and neither showed she worked for "Thrifty". Coming back to turn in, they get your vehicle and keys from you and let you go on your way…which is okay but the next day is when you get an update to your rental. I didn’t cause any damage to my rental but the way they do it is just sketchy. Imagine flying back to your original destination to see they claimed damages to your car you didn’t cause. The time to dispute it is gone because you’re not there in person. It’s not the most professional way to do business and so I wouldn’t recommend it.