Hertz Car Rental - Indianapolis - Indianapolis International Airport (IND)

Avoid this one. This location is partially skilled at telling you they are out of the car car you booked, even though they are sitting in the lot, and then try to force you to pay for an upgrade. They will then try to downgrade you and tell you not to worry about the upgrade charge, that isn't due. They will absolutely refuse to credit you the difference on the downgrade. AND, it regularly takes 45-hour to actually get out of the lot as they have only one exit boot open and that person spends a great deal of time trying to sell you insurance coverage, gas service and additional upcharge items.

Walked up to the desk at the Indianapolis Airport location to attempt to return a key I had accidentally kept on my person when leaving the Seattle Airport location. They were incredible in Seattle, receptive to my questions and ultimately guided me on what possible options I had. One of those was potentially returning the key through my home location's rental center! The girl at the front desk at 11pm on Monday night here in Indianapolis rolled her eyes when I walked up, didn't take her Airpods out of her ears for even a second, and didn't seem to listen to what I said and just repeated her lines a few times that I "just need to call them" and I realized very quickly I was getting zero attempt at help or customer service. Very unprofessional to where it needed to be stated here that there's a real chance a customer may receive vague indication of what to do with company property. Feels like a liability if you ask me.

I asked for suv because I was visiting family. Unfortunately when offered this car I mentioned to a young man it was too high for my elderly parents in parking lot and he said we are just contract workers. It was disappointing because it wasn't pleasant for my parents to get in and out of and very unexpected

No customer service whatsoever, you cannot get a live person on the phone for this location. They sent me an incident report after I turned the car in for front bumper damage, thank goodness I had taken photos of the car after I turned it in that clearly showed 0 damage. They will try to take your money. I accidentally selected 3 am for the return time, there is no customer service to get so when I returned the vehicle at 4 am (3 hours before they even open), they still charged me a full late day. Again, you cannot get anyone on the phone and they will try to charge you for extra things so take plenty of before and after pictures. Horrible experience.

The pick up of the vehicle was fine. Walked to the lot. Staff told us to choose from the available vehicles. We selected a Kia small suv for the room. But inside the airport garage it was quite dark and several cosmetic issues were noted once we stopped outside in the sun. I'm including photos and hope they don't try to charge me for damages. There were a couple of deep scratches, a few dents, and a small crack in the windshield.

Will ONLY USE AlAMO/NATIONAL at IND from now on. Booked a reservation as a gold member with hertz for 11:30 PM. Had everything set up for skip the counter pick up. "Delays happen that’s why we’ll hold your vehicle for up to 2 hours past your scheduled pick-up time" couldn’t be more misleading. My flight was delayed over an hour, I arrived at IND to see no one at the counters but several "yes we’re open, head to the garage to pickup your vehicle" signs. I went to the garage with another customer in a similar situation, neither of our names were on the gold board. The garage office was closed and had signs saying to go back to the terminal to speak with an agent. Everyone had gone home. The only rental agency with onsite 24/7 service was Alamo/national. They were able to get me a vehicle around 2AM, without them I would’ve been stranded until hertz opened. Trying to get a refund/cancelation was a PITA that took online chat, several calls, holding, and transfers. They did eventually cancel the reservation and kindly removed the cancelation fee. Will not book here again.

No!!! Hertz uses AI machines to scan for damage. They flagged my rental car due to a light bulb not illuminating a reflector above the right front tire. The process to get this corrected was 1.5 hours and the stress of a potential $600.00 bill was completely unnecessary. All this because the day time running lights were turned off due to it being night and the reflector was not lite up for the picture when it was returned during the day. I picked up the car at night, so it was illuminated then (see picture below). Use Alamo or any other company that has committed to not using AI to take pictures of vehicles, including underneath, and try to screw their customers out of their hard earned money. Run!!!