Budget Car Rental

I'm here at 3pm on a Thursday for business. There's two people checking in a line of about 50 people and they want you to PreCheck on your cell phone but when you get through the whole process you still have to wait for somebody to look at your credit card. I'm not impressed. Then the 2nd guy closes his station leaving us waiting for grass to grow. Neighboring counters have 4 cashiers and 2 people in line. Booo.

Is it possible to give a "0" star review? I was charged a total of $263 of fradulent fees upon returning the vehicle. My current case number with Budget is 89033018. I booked through a 3rd party, QEEQ, for a car to be assigned at pickup. This was for a one-way rental, with pick up in St. Louis and return in Indianapolis. I paid through QEEQ and had $0 due at pickup. I took the car that assigned to me at pickup (the staff at the counter had to figure out a car they had that could go one way). At no time was I asked if I wanted to upgrade the vehicle type. I also turned down insurance (I provide my own for car rentals) and the pre-paid fuel option. After returning the vehicle to Indianapolis (it was a one-way rental), I received an additional $263 charge from Budget for the pre-paid fuel, and for a vehicle upgrade. I had agreed to neither of these. I will never rent through Budget again, and will work to disparage this den of thieves for the rest of my life.

Reserved and pre paid for a rental. Got here and the line was a couple hours long. The staff said this is normal when it's busy. So I can't contact customer service to cancel and use another rental company. All the others have NO line at all. Watch out, get a budget and you might not get your reserved car, get out in time to make your appointment, or be stuck having a pre paid rental charged to you that you couldn't cancel.

Reserved a car weeks in advance, but when we went to pick up our car, we were told that only a few sedans were left. A sedan was too small for our family. We were told to come back the next day and there was no option to call ahead to see if any cars were returned. In total, it took two additional days and three Uber trips to finally fulfill our reservation. We also were charged more for the rental than what our reservation rate was. We were told there was no way they could adjust the rate and had been promised Uber reimbursement, but now we have to take all that up with the national customer service line. I felt bad for the employees working there who had to face a long line of customers who had unfulfilled reservations after Budget overbooked (some customers had even pre-paid and were stranded). There was a system failure at some level and it wasn't the fault of the employees sitting at the counter. Will not use Budget ever again.

The car we got was great. The extra chargers not so much. I think I got charged twice for total protection of the car. When I booked the rental online, my total was a little over $508. At the budget rental counter all of sudden there is another $255 in fees. One car rental over $755 for just 4 days. I was tired after a very early flight and the budget rental guy advantage of that. I tried telling him I had already paid for the total protection of the car when I booked online and he still charged more for the same warranty. I won't do that again.

After reading some pretty poor reviews before collecting our hire car, I was quite nervous about collection our car! I'm pleased to say that we received excellent service from the staff behind the counter, who despite us being 24hrs late to collect (due to a cancelled flight), dealt with the paperwork quickly and efficiently. I should mention that we collected our car the day after flying into Indy, at 8am, and so the desks were pretty quiet. It can be much busier in the evenings. The car provided was excellent, very clean and pretty much brand new.

They rejected my debit card today after renting from this airport location twice recently with no issues. The next day I find my debit card has been charged after being told it would not be charged. The agent did not cancel the reservation at the point of sale after I was told it was taken care of. The customer service agent who assisted me with the cancellation the next day did not understand why I was denied with a recent history of rentals with no problems. So now I wait seven days to get my money back and I'm out $30 for a Lyft to the airport. Budget has dropped the ball more than once in this incident. They have inconsistency in making clear their own policy's and enforcing them. Your history with this company is meaningless and has no bearing on present or future business.