Carter's My Plumber - Plumbers Indianapolis, Water Heater Repair

Carter's My Plumber has never disappointed. They truly go above and beyond in their approach to earning your business and delivering solid service. I've used them for multiple plumbing needs from an urgent call for a hose leak that flooded my basement to installation of my new water heater (which they now flush yearly). I like that they text reminders and send a picture of the tech who will be arriving.

We had our water heater rupture yesterday, and Carter’s My Plumber came to the rescue in a big way. From the very first interaction, their team was professional, responsive, and incredibly easy to work with—exactly what you hope for during a stressful situation. Zach Douglas and Wesley Bash were absolutely fantastic. They arrived on time, worked efficiently, and kept everything clean throughout the entire process. The installation of our new tankless water heater was done flawlessly, and they took the time to clearly explain how everything works, what to expect, and how to maintain it going forward. No rushing, no confusion—just great communication and top-notch workmanship. It’s rare to find a company that’s this dependable, knowledgeable, and respectful of your home. Carter’s My Plumber exceeded our expectations in every way, and I wouldn’t hesitate to recommend them to anyone needing plumbing work. Truly a five-star experience!

We had a fantastic experience with Mr. Plumber, especially Luke W., who was thorough, professional, and incredibly helpful throughout our water heater installation. He took the time to clearly explain the issues and our options, making sure we felt informed and confident in the decisions being made. Luke not only did an excellent job solving the problem, but he also kept our budget in mind and helped us choose a cost-effective solution. We truly appreciate his care, expertise, and quality work, and highly recommend Mr. Plumber.

I've had a great experience with Carter's My Plumber from the start. They were quick to respond when I needed a new water heater a couple of years ago and provided great service at a reasonable price. I've been very impressed with their commitment to honoring the included annual service. They have reached out each year to schedule the service. Other companies I've dealt with in the past have not always been so eager to live up to their obligation. All the employees that I've dealt with have been very professional and courteous.

I had a great experience with Carter's My Plumber. Miles, the technician, was very informative and knowledgeable. He tried everything he could to unclog my toilet before having to remove it. He got the clog out, replaced the toilet, and cleaned up the mess. Explained everything he had to do. I called Carter's in the evening and they came out the next day. Very pleased with their services and will call on them again should the need arise. Highly recommended.

John came to the house and did an exceptional job with annual maintenance on our tankless water heater and helped us to resolve a minor issue with our recently purchased water softener, both done as a courtesy under our warranty At absolutely no cost to us. John identified a problem with the water heater and made arrangements with a supervisor for him to come back next week at our convenience to address it. We always get great service from Carter. This is why we’ve been with you for over 20 years.

Carter’s My Plumber worked to reroute and replace the discharge pipe from our basement sump pump, which was a difficult problem to solve, given the available space. They were able to bring in a number of their team members with the right experience and equipment to solve the problem, which included running a new pipe through our basement ceiling and then from our house to the edge of our property. Although we were hoping for a simpler and less costly fix, we were happy with the result, and I believe we ended up with the best solution. Our sump has been working fine ever since. All members of their team were friendly, knowledgeable and professional. I would recommend them!