Yaffo Towing Indy

The driver was awesome! He was thorough and called to make sure he had the right information. He was super professional and kind. When we got to the repair shop he took took the car off the tow truck bed while I managed the paperwork in the office.

Giving three stars for what seemed like compassion from the managers after the incident happened. They were speedy, so most reviews I cannot relate in regard to this, however the tow driver ran my car through my garage door… I know it was an accident and the tow driver seemed remorseful and I want to give credit for that. The second manager I spoke to said that this would be handled asap and I appreciate the reassurance as my home is currently for sale. I was distraught as I’ve been dealing with the stress of moving across the country here soon. I am concerned on how this will affect the buy of my home if potential interest drive by to see my home until it is fixed. Obviously it is unlikely to reimburse me for emotional distress but it’s my reality. I now have to add something else to my to do list in keeping up with the tow company’s word on fixing and repairing my home from the damage. I have not checked my vehicles damage since the tow was late in the evening and having two younger toddlers at home. For both parties, I wish this never happened. Again, I do want to emphasize what seemed to be compassion from the managers and tow driver after the incident. For this, it pains me to write this review but I have to document my experience in the event this is not handled properly and fairly

Update: If I could give 0 stars I would at this point. We have been waiting for a tow for 3+ hours. We originally called at 6:40 & we gave up on them at 10:17pm. Now we get to wait another 2 hours on a dark road in a jeep that has no doors or roof. The dispatch guy kept saying driver is on way & will be there any minute. Then when we call again, they say 45 mins. Today is the hottest day of the year so far & we keep waiting. They answer the phone & the guy only says, let me call my supervisor but you can’t talk to him. It went from day light to night time. I asked would you let me speak with the driver so that I can get a ETA since nothing they have promised is accurate. They took our money & now we do not know what to do. We were originally quoted 30 mins wait time. We are on a residential road, no restaurant or gas station around. It’s a dark neighborhood with no street lights. This is getting scary! Plus there GPS system/texting system has told us they arrived 2 hours ago. The dispatcher just called us & said the driver took another tow & he should be here any minute. Mind you an hour ago, they promised us he would be here any minute. It’s now 10pm & nothing It’s 10:15 & pitch dark & nothing. We gave up & called another tow company. Now have to wait another 2 hours. The tow company advised that this is the 2nd time they have heard this today about this company. It’s a problem, take my advise do not use them!

I have dealt with Yaffo Towing twice, both times through my insurance on different vehicles. They have been great every each time and would make sure to communicate with me. Both times, the driver was great, easy to talk to, and he was very careful with my lowered car. Highly recommend if you are in emergency need of towing.

4 hours waiting. From 06.15 up to 10.15 am. They were unable to find me. Really? Photos attached. Once driver arrived was speedy and kind

My insurance company contacted Yaffo Towing, see photo for the problem I was having. This happened on Memorial Day and I was at a lake near Nineveh IN, a somewhat remote locations. It took a while for the tow truck to arrive but I think they were one of the few companies taking calls on the holiday and I was more than an hour away from Indianapolis. Once the tow truck arrived, the operator knew what to do and had a great attitude. It took a while to get my car back on solid land but the operator was very careful and smart and there was no damage to my front end or any part of my car. I know this had been a long day for this young man but he was so pleasant and nice. I give Yaffo Towing and this employee in particular my highest recommendation. Thank you for coming to my rescue.

I had a great experience, even under the aggravation of the circumstances. I received professional, friendly service from start to finish and I appreciate that in a company. Shoutout to my driver, Juba for his proficient skills and friendly demeanor!