WM - Indianapolis Recycling Facility

Awful service! New service and they delivered a container that was used and very beat up; it was dirty and smelly inside. Their automated system is horrible. It asks for the service address or customer ID and neither will actually work. I had to keep insisting on talking to a rep and going about three rounds of putting in the address or ID until it gives up and sends to a rep. Once I finally connected, after all the trouble, I just made a judgement call that this is not a company that I felt would be easy to work with, so I requested to cancel. The rep said she would schedule container pickup and to just leave the container at the curb. I had to press her for a date...which then, I learned would be three weeks out! I said you expected me to leave this nasty looking container on my curb for three weeks? Or keep it in my garage? At which point she said yes. I told her I will have disposed of it before then. She said she would check for an earlier date and I have not heard anything. Meanwhile, I'm still being billed after requesting cancellation.

Multiple missed weeks, about 2 months of paying for 2 cans but they refused to drop the other off, weve had to call and complain to get out trash picked when up they claimed it was blocked by a vehicle... there was no vehicle its at the end of the driveway. WM sucks, theyll come on and give the same canned AI response theyve given to others but they don't care. They have the oligarchy of trash in the indiana area. Bring back rays. Trying to get ahold of customer service is horrible as well.

Waste Management is a terrible company offering a terrible service. They bought Ray's trash, which had been fantastic, and it's been nothing but problems since. They raised the price to nearly double what I had been paying and offer far less services, refusing to pick up yard waste or any additional bags that do not fit in the trash can. To top it off, they recently accidentally took my trash can when they picked up my trash, told me it would take 4 days to deliver a replacement, and have yet to make that delivery. I have cancelled my service in favor of Republic Services, even though Republic is more expensive. It's just not worth it. Avoid this company at all costs. Would give 0 stars if I could.

Horrible service! Stole one of our $140.00 trashcans and still has not replaced it. Tried to charge us to use theirs instead. Sometimes only picks up half our trash load. Leaves the site a mess! You call customer service and you are on hold for a very long time. You leave a message and NEVER hear back or the supervisor is not in that day.

WM service is absolutely terrible. I would not recommend them to anyone. Our old trash provider was acquired by WM a few months ago and our trash gets picked up at best every two weeks. Which means, of course, that I have to call and wait on hold for at least 10 minutes to complain. They usually promise to pick it up on Monday (which they also frequently forget to do), and I am left with trash for an additional week. After months of my husband and I spending so much time just trying to get basic service, we will be switching providers. And then when I called to cancel services, they cut me off!

Everyone shops online now and WM requires customers plan large item pick-up in advance and also charges $35 for a large, empty box. We usually break down delivery boxes and put them neatly into one larger box for pick-up. We are not willing to schedule a box pick-up as we typically have a box every other week. Also, we are not going to go with a trash service that has a hidden end use fee for return of the trash bin. Charging $94 fee to collect the trash bin when service is terminated is outrageous.

WM recently purchased Ray's Trash and that is when the quality of service declined for me. I've experienced multiple missed pickups. When they do manage to remember I'm a customer the claw on the truck squeezees the cans so tight only half of the rubbish gets emptied. Don't bother calling on the weekends the automated ansering service will take 10 min of your time just to say they are not open.