Gray Goat - South

I purchased a tricycle for my wife, but the chain proved too short. A visit to the South Side location revealed a highly knowledgeable and helpful associate name Mr Rick, who made the repair process exceptionally pleasant. Despite a four-week appointment backlog, he prioritized my request and provided exceptional service, which I greatly appreciate.

So happy I contacted Grey Goat Bicycles. Got a great deal on an outstanding bike. Very friendly and knowledgeable staff. They were patient and didn't press me for the sale. I look forward to many more visits for upgrades.

Tested numerous bikes at this location, Brandon couldn’t have been better with setting up my bike and answering all my questions. Great experience as a first time customer, would highly recommend this shop for anyone looking into getting a new bike!

I am beyond happy that I stopped in at Gray Goat Bicycle Co. on Southport rd. This homeless man in my neighborhood had his bicycle stolen along with his backpack of his belongings. I explained this to Michael at the shop and he said to come on in. He had a bike they were using for parts and fixed it up and let me purchase it for what it took to get it running! There was another kind hearted man who overheard the story and went half with me!! I highly recommend and wish more people had hearts like these men!! Check him out! We made his year!

I love this shop! I’ve had my awesome gravel bike for about 5 years, and all upgrades and repairs have been done through this shop. The staff are great help and give many options regardless of your budget.

Austin was super friendly and helped get me set up with a trial bike, even attempted to hook my 5 yr old up (too short, maybe next time)! Didn't hover, let us explore the parking lot on our own. Ended up purchasing said bike! Not pushy at all for the sale even as close to closing as we did.

Went to them for my tire to be aired up as well. They over aired up the tire and the tire blew up. I called BGI OF Indy who replaced my tire and fixed the lining all for $20 where as Gray Goat representative could not air my tire up in one day I had to leave it over night. When I tried to ride the bike after 3 peddles the tire blew out. They charged me $21.09 to PUT AIR IN A TIRE THAT THEY AIRED UP INCORRECTLY AND CAUSED IT TO BLOW OUT. I will NEVER RECOMMEND YOU ALL. Take your bike here: Bicycle Garage Indy & BGI Fitness for customer service!!!!