Extended Stay America Suites- Indianapolis - Northwest - I-465

The room was nice with the a kitchen where you can cook on the stovetop (bit old but functional), large refrigerator, and a microwave. But there was a number of problems I found. There was an bag of salad left behind in the refrigerator and the towels were dirty and one was filled with hair (don't know how but it was weaved into it) Not sure if room service is actually looking thoroughly. There was yelling between the staff at the lobby which was alerting. Their so called grab and go breakfast is basically pack of oatmeal and coffee left in the lobby. Very limited options. It is nice place, but I don't think I want to stay there again.

I wanted to express my gratitude for the exceptional accommodations during my recent stay at your hotel. The room's full kitchenette and spacious layout made me feel right at home. I am looking forward to returning in the near future. Great accommodating staff till next time.

Positive: the staff was friendly and helpful Negative: smell of roach spray and we had to beds, but it appeared as if a love seat or couch should have been in there.I the kitchen table there were no chairs

This place needs sued for false advertisement. I paid a rate for 2 beds and a pullout couch. The pull out couch was broken they offered us another room but ALL the pullout couches were broken in EVERY ROOM. We ended up leaving a day early, never received a refund, and it says there's a pool. Yeah, there is, but it's not open, and it's gross and even if it was open it wouldn't be safe to go in! The place is dirty, smells like weed, there's people doing drug exchanges in the parking lot. Just walking to your car from the hotel entrance is going to have you looking over your shoulder constantly. This hotel, hands down ruined our families vacation. And having to leave abruptly and drive straight home and not even finish our vacation is just messed up. The cabinets were falling off the walls, bathroom door wouldn't shut, the room was never cleaned before we got there. I cleaned it myself. And when you ask for maintenance he's never there according to the front desk. Terrible terrible experience. I've been requesting to get my money back and I'm constantly ignored.

We made a reservation at 10pm after landing a few hours away only to be told at the desk that we were marked as a no show for not arriving before midnight. Despite the fact that this was not mentioned when booking and the fact that it makes no sense whatsoever to allow someone to book two hours before you will refuse them the room they paid for, they would not let us sleep there after 18 hours of travel nor would they refund us. Absolutely awful service and I will never in my life attempt to stay at an extended stay again. I have also stayed at dozens of hotels if not hundreds and never seen a hotel that doesn’t have a front desk person on staff after 11pm.

We booked in late May for a stay in early August. When I called to confirm our reservation, the clerk asked how soon I could "get there" as Priceline (the third party I booked with) had over booked and if I came after noon, I might not have a room. The room itself was ok, nothing special, but had a kitchen (you have to ask for pans/plates/utensils), a separate living area, and a designated sleeping area. The shower only had the setting of pressure wash so be aware of that. We asked for extra towels and were told we had to turn in the used ones to be washed. Overall this is an OK hotel. Its close to shopping (Costco), restaurants, and if you need something you forgot there's a Walmart about a mile away.

I would not recommend this location to anyone. They cheated me out of $1,600 on a cancellation that met their time requirements.for cancelling. They do not respond to any contact with them. UPDATE: After I posted this review, they finally refunded the amount in full. Thank you to Extended Stay for your courtesy.