OYO Hotel Indianapolis International Airport

Would give less than A star if I could, used the last of my cash to get a room just to end up getting there and the guy needed an 100$ deposit that wasnt mentioned on the site or in the policy of any kind, cant even get a refund because of the bs policies.

I travel central America, stay in cheap hotels, only 2 of which were as bad as this crack house. Oyo is execrable, unspeakable - an abomination. I used to stay in it in the 90s when it was a motel 6. It was marginal even then.

The carpet was so dirty when I got into the shower there was black on the tub floor. When I got out of the shower I rubbed my hand on the carpet and the dirt turned my hand black. This place is terrible. I had to ask the cleaning lady for another sheet because the one on the bed stank. She didn't offer to put it on for me so I did it myself. I was told when I checked out that my deposit would be credited back to my credit card by noon. It's been 4 days and I haven't received it yet. I will never ever stay in one of your hotels again. I will never recommend your hotels to anyone. I have always stayed at Wyndham hotels but if they are going to endorse a hotel this terrible I am done with them too.

My boyfriend booked a hotel room at this hotel. We’re from Ohio which is two hours away. He booked the room for my birthday. A couple hours before checking in, he called to see what time we could check in to which the woman on the other end told him that he can’t check in, there are no available rooms, and that he had to pay an extra fee to book. My boyfriend booked the room weeks prior and got a confirmation number. No "extra fee" was mentioned when he did this. The woman hung up on him rudely as he tried to solve the issue. He called back later. A man picked up and said his reservation was all good, he was unsure of what the woman was talking about, and that we could check in at 2 pm. We headed that way. They then called my boyfriend back and said that they gave his reservation to someone else, refused to acknowledge that they made a mistake, and were hesitant on giving him his refund. He did get the refund however this greatly put a damper on my birthday (not that they care). So we had to find another place to stay on a whim. Very unprofessional. When he went to write a appropriate, genuine, and authentic review on the website he used to book the hotel, he was asked if he could remove it. He did not remove it. He didn’t cuss or use inappropriate language in the review but they took it down for "not following community guidelines." DO NOT BOOK WITH THIS HOTEL. You will be greatly disappointed. They are highly unprofessional and do not care at all about customer satisfaction. They also want to hide the truth about how horrible their staff and services are.

If could give 0 star I would. Worst experience ever. First room they tried to give me had a broken door wouldn't shut, everything was stripped, no tv, microwave, fridge, no bedding. When went back wasn't even horrified they gave that room to me and my kids. Second room wasn't much better. Two beds and only 1 pillow, no batteries in the TV remotes, Big tub of putty was still in the bathroom. No towels or soaps, had to go back to the office to ask for them. Previous burn holes in bedding, Air conditioning was really loud, smoke detector beeped all night, didn't even have the cover on it. Will never go back, scary experience, people fighting outside, throwing things, did not feel safe. And one more thing would have been nice to phone office instead of having to walk there multiple times for things that were missing. Also didn't even have ice machine. Website says they offer breakfast but they don't.

So, I was trying to help a friend who lost their home and offered to pay for a weeks stay at this hotel via hotels.com — Where it is not mentioned that there would be an additional $100 fee at check in since I couldn’t afford a $400+ bill, I asked at the check in desk inside the hotel for a cancellation of which the man said he’d charge me a &1.00 cancellation fee; of which I received... following a 160$ charge... for no reason. Called the help line and they said that it is their ‘policy’ to charge a separate fee of 1/2 the price of the original bill... even though I or my friend didn’t even stay there that week. My friend did end up staying there a week or so after this issue and Turns out— they don’t have running water in their rooms so you can’t flush the toilets or take a shower. This is also a big "dope" hotel where there are people just using drugs and people will break into your room and steal your belongings when you’re not there. This isn’t a safe place to stay. Even with your door locked, people will break in. These people do not care that they are scamming you out of your money. When I called to get my money back they said "sorry it is our policy" and I asked what their "policies" are when it comes to cleanliness? Hotels are for those who need a bed to sleep in and able to bath themselves... The fact that they don’t have running water in every room is baffling. The place is a flea-infested, smelly building with people who are trying to scam you out of your money. Don’t waste your time here. The fact I was secretly charged $160 alongside a "cancellation fee" of $1.00. — and didn’t even stay at the building... wow. I got two separate "cancellation" charges and had to find out through my bank statement. (They couldn’t explain why I have two charges— but that it’s "policy") Completely a scam and not worth your time. They don’t care about the people staying there. They refused to refund me that $160. I’m like wow. O/5 stars Department of health needs notified on this building because it’s that awful.

If you look at the rooms on Booking.com and see the place in person you would be scared to stay there. I had to slam the door to close it, not even sure if the doors locked. no towels, toilet paper or trash can in the room. TV did not work. It was just all around bad. The 2 employees I dealt with were very nice and helpful. I got a refund and went across the street and got a room I felt safe to sleep in. Yes they were doing some renovating but don't post false pictures of the rooms on the internet making them look amazing when they look like it should be condemned. I wish I would have taken pictures of the actual room but wanted to get out of there.