The Reef Aquarium Shop

I came in two days ago looking for help and one employee (tall man with beard) literally walked away from us after we told him what we were looking for. We told another employee (tiny female) we wanted help with snails and she ignored us - we had to ask 3 times. (Almost walked out) I also had questions about the Betas and was met with zero customer service skills ("these are our betas" pointing to cups on an counter) and again, the employee walked away. We came to this store because of their live guarantee. At no point were we told the shrimp and snails we spent $50 on we’re not part of the guarantee. Less than 36 hours after arriving home all of them are dead still in the bag the shop sent us home in (they were acclimating to the temperature of our tank, which is 77). I called the Reef to inquire what to do as they hadn’t been exposed to our tank water and it was under the 48 hour "live policy" and was met with rudeness, not compassion. I will never recommend this store and am appalled by their mannerisms.

The staff is super knowledgeable and kind. I really want to emphasize the knowledge part: they know their stuff, and it was super cool to hear them talking to other customers about their tanks. Perry helped me out picking out my first tank and accessories, and I can't wait to go back. It's a bit of a drive for me but I love how alive that shop is, and I am excited to get into the hobby! -Quick edit: The staff there will go above and beyond to answer questions and help you with your needs! Every time I've called in with a question they give me a clear answer, and I really appreciate the work ethic!

Amanda was very helpful to my husband today talking about his new freshwater 20 gallon tank! We are doing a fishless cycle right now and eventually will get fish from here. We are excited and he’s visited maybe multiple times a day since buying his tank. We are so grateful that this store is 2 minutes from our house and that he can get all of the expert help he needs!

We really wanted to give 5 stars but the bladder snail(s) that hitched a ride home with us ruined the 5 star experience. Customer service was fantastic, she knew her stuff! The selection was good, prices very competitive. But we purchased a few live plants and since we added those to the aquarium we've found 4 bladder snails! I'm presently watching the tank for the one I dropped out of the net. I definitely don't like killing them but I don't want thousands of snails.

I love going to this store!! I drive very far out of my way to come here because the employees are always helpful and they have so many options for fish, plants, and decorations!! Pari helped me pick out my betta fish and even helped me test to see if she showed signs of aggression, and is always very helpful when I come in. Roz is also very sweet and helpful! We talked about betta fish, and she engaged in conversation back with me like I wasn’t even a customer. She also helped me pick out natural decorations for my tank as well. Very smart and knowledgeable employees at this store. I would recommend it any day!!!

They have a wide selection of sea life and it ranges from freshwater to saltwater types. The staff are very knowledgeable about the fish a D give greater advice.

We came in on Saturday to purchase several additions for our tank, including a chocolate gourami. While we were at checkout, the employee assisting us dropped the bag containing the gourami onto the floor. The impact was clearly hard enough to hear, despite the employee telling us she softened the blow. We were told at that time that if the fish did not survive, we could return for a refund. When I arrived home from work on Monday, the gourami had died. The store was already closed, so I returned Tuesday after work. I was then told I would only receive half the purchase price because I was outside the 48-hour window and did not bring a water sample. The fish was dropped by an employee before it even left the store. The other fish and snail purchased at the same time are healthy, which strongly suggests tank conditions were not the issue. Applying a standard policy to a situation caused by employee mishandling feels unreasonable and dismissive. I was issued partial store credit, but after this experience, I do not feel comfortable returning to make another purchase. A full refund would have been the appropriate resolution. Very disappointed in how this was handled.