The Bike Line

What a great repair, and at a reasonable price! I developed a loud creak in the bottom bracket of my 30 year old mountain bike. I brought it to the Bike Line and they quickly diagnosed the issue, and were very friendly while doing so! They treated me like an old friend, and they treated my bike as if it were their own. The repair was completed quicker than I expected, and for what I consider to be a very reasonable price. I wish I had brought my bike to them sooner. It is now quieter and smoother than it has ever been. There seems to be absolutely no friction anywhere in the drive train. It really is better now than it was when it was new. Amazing. Everyone I dealt with was knowledgeable and friendly. Thank you Bike Line!

My wife loves this place. Admittedly, I don't have the same attachment, but they've never done me wrong. Always polite, professional, efficient and competent. Prices are a bit high, but it's a bike shop in Broad Ripple. I'm surprised it's not higher. Trust them with your bike, they'll do good work

Very good experience. Went in with an unknown problem. I explained what the bike was doing, they examined the bike, and took it for a test ride. They had diagnosed the problem possible with the chain. Although they were willing too do the work, they suggested it may be a self fix and save some money on a DIY. Well they were right. It was a chain issue that I was able to fix in about 10 minutes. Thanks Bike Line for your help and the no cost diagnosis.

I just had a really great experience with the team over at The Bike Line! I brought my wife's bike in for some tire repairs. The tech was knowledgeable and informative. They went above and beyond with making my wife's bike road ready again in no time! I will be back for sure. Thank you

I had an amazing experience at The Bike Line. I called to order a very specific bike. Charlie took the time to talk about another bike that I had not considered. He was very informative regarding both bikes. I felt zero pressure! I rode the bike I had not considered and ended up buying it. Thanks Charlie, for ALL the help. The Bike Line is a family owned business that feels like they are truly there to help. I was able to get my dream bike at a fair price!!! I would recommend this shop!!

I'd never been in before, but today on my ride, I had a minor issue come up. Conveniently, I was super close to The Bike Line, and I stopped in and they got me all fixed up in no time and out the door! It was nice to stop in and see such a gorgeous selection of bikes and gear too. I'll have to do some shopping next time!

We purchased a new Trek bike for my wife here two years ago and since then our experiences have been very disappointing. The few times weve brought the bike in for servicing, something that we needed done had always been forgotten. Two weeks ago we brought her bike in to have a bent rotor replaced and a few other additions. My wife called in and paid and then when I arrived to pick up the bike there was great confusion as to whether my wife's payment had "gone through" . After 10 minutes I paid again so I could finally leave the store. Two days later she started to ride the bike for the first time only to find that the rotor was still bent . We immediately went back to the shop and the first attendant agreed to quickly replace it again for free. While I was waiting for the repair to be completed an older male employee walked over and angrily got in my face and shouted that the rotor was not bent when the bike left the store two days ago. I was stunned. He was shaking and angry and loud and the whole tantrum was totally inappropriate. His face was red and he was shaking and I worried that he might get violent. I took offense at his accusations and aggressive behavior and the whole thing escalated into a shouting match between me and three of their employees. At one pont, they placed my wife's bike in the parking lot minus the whole front tire and refused to do anything. . A younger more mature employee and my wife finally calmed things down and they did end up replacing the rotor for free. I'm a business owner in my 60s and i have never been treated so inappropriately in a retail establishment. If you shop there beware of the older guy with the anger problem and be prepared for a fight if you question any of their work.