Sleep Inn Indianapolis East

I had an excellent stay. The room seemed brand new. Very comfortable bed. Tonya, at the front desk, was very nice and helpful. I will definitely be back.

The overwhelming smell of marijuana BEFORE you even walk in the door of the lobby... The breakfast line/display was a disaster - and I KNOW the standards, since I was the Customer Service Rep for the Hubert Company when the program was developed. At least the room was nice, but would never stay at this location again

Don't know why other reviews gave this hotel low rating. We only experienced one small problem - the bathtub spout diverter O ring was broken. Half water was not redirected to the shower head.||Other than this, we had a great stay. The room was clean. The bed was comfortable and warm. The hotel had water softener installed. We had the silk skin feel after the shower. Sausages, hashed browns, scrambled egg, bagels, yogurts, waffles, etc. were included in the breakfast.||It didn't have a hot tub. The indoor pool area was nice and room temperature was set to 86F to keep you warm.

During my stay I came down a few minutes after 5 am for breakfast and I was greeted with, "Just so you know, you have to eat breakfast here. You can't take it to your room or leave the hotel with your food." I saw them say it to one other guest and after that I didn't hear them tell anyone else. I suggested that they give guests vouchers upon check in or just don't offer a continental breakfast. Or call the police when random people walk into the hotel for breakfast service. But to be greeted that way, like I was a bum or vagrant was unprofessional and unsettling to me as a human being. I've stayed at this hotel before, apparently it was before a change in management or ownership I'm assuming. Before when I stayed Schneider put me up there for a few weeks, there was exceptional service then, that was literally three years ago. From what I've been told they no longer have Schneider employees staying there. I can see why. Yes the rooms are clean which is the main reason for staying at a hotel, but don't treat your guests in an inhumane way.

Tanya and Sunny are exceptional individuals that provide great customer service. They always do their best to ensure that my stays are comfortable and that I have everything I need. The rooms are clean with hot water and working refrigerators. I will definitely book here again!

Hotel was clean, staff was helpful. People complain about all sort of things especially lack of housekeeping even though they have signs that the brand only offers housekeeping on request or on the third day of your stay. Which after Covid is pretty standard. I prefer not having someone in my room everyday!

Where do I begin: NO HOT WATER, shower curtain wasn’t even useable if had been able to take a shower. NO trash cans. Fridge didn’t even work. IF IT WAS TO BE A NON SMOKING FACILITY IT WASN’T. Someone was smoking and my child had an asthma attack, bad enough that she ended up in the doctors office. Thank you for the bill. The locks didn’t work, so safe. Outlets were not covered. The breakfast bacon was fake you could see through it. The check in/out desk people were NEVER there. Sign said will return in 15 minutes. Guy ahead of us had been there for 30+ minutes. I have pictures of all and called the health department. ESPECIALLY no hot water. Unsanitary. Asked about it and was told that the maintenance man was off. Unacceptable, find an alternative. Requested a phone call from the manager. GUESS WHAT NONE. Calling the health department.