Shane Co.

My husband and I used to be able to stop in for a quick look, had great experiences with staff and used to be very prompt. Their processes have changed apparently to "checking in" and waiting to be worked with which ended up being a 35 minute process to get sized as the person who was set to work with me was also working with 2-3 other people. I wasn’t offered to try on any items I had mentioned liking nor did I feel like my experience there was mine. My husband would have loved to see the other band I wanted him to purchase but by the time it was my turn I was annoyed with the process and ready to leave. Sad that over the years they’ve changed to this and we do not feel like we get an experience anymore when in.

We will recommend Shane Co to anyone and everyone! From the moment we walked in, the staff were professional and welcoming but also warm and friendly. Our service was prompt despite a busy store. Iliyah was so kind, patient, and hardworking to find the perfect setting and diamond for us. She let us try on anything we wanted, talked about customization options, and she seemed just as excited as we were when we found the one we loved! It never felt pushy or pressuring and we had an overall great experience.

Ashley was fabulous. She took her time and ensured that I received the best experience choosing my ring. She made sure that I was aware of all my options and that there were no hidden agendas or surprises.

They didn't have the wedding set I wanted in the store so they ordered it and it was there the next day. There was no obligation to purchase it. I just wanted to see it in person before I made my decision. Joshua was my first point of contact. He was so helpful and answered all my questions and even sent me pictures of the ring when it came in because I couldn't get to the store until the weekend! Amber was our rep when we got there. She went above and beyond to make us feel comfortable and not rushed at all. She gave us some privacy to talk things over, but was always near by to answer our questions. She was great!! When we came back to pick up my rings after the sizing and changing out the head for a bigger stone we were helped by Christopher. He was also amazing!! He went back and forth between us and the jeweler to get things tweaked just right. I'm not sure who the jeweler was, but he was also awesome and corrected a few things to make it almost perfect!! Everyone at the store was so friendly and helpful. I will always be grateful for everything they did to help us!! Thank you everyone at Shane Co.!! I HIGHLY RECOMEND SHANE CO. !!!!!

It is so personal, special, and accommodating. They go at your pace, price point, and interest. My parents also got their rings here. They offer life time ring size adjustment and cleaning. You will not be disappointed. I’m so happy with the quality and service!

Deciding to purchase an engagement ring for my girlfriend of 8 years here at this location was the best decision! Jessica was the best associate, not only did she help us when we first arrived but throughout the process, she was very attentive through email making sure the order went as smooth as possible. I have told everyone and anyone if they need a ring or ay jewelry to go here but especially to ask for Jessica. My name fiance said yes! And I could not have been able to do it without the help from Jessica.

Yesterday my mom and I were helped by Jessica and she was absolutely amazing! She was so wonderful, kind, understanding and funny! She really made our experience enjoyable and lifted up our spirits. I will definitely ask for her going forward!