Shane Co.

It is so personal, special, and accommodating. They go at your pace, price point, and interest. My parents also got their rings here. They offer life time ring size adjustment and cleaning. You will not be disappointed. I’m so happy with the quality and service!

Deciding to purchase an engagement ring for my girlfriend of 8 years here at this location was the best decision! Jessica was the best associate, not only did she help us when we first arrived but throughout the process, she was very attentive through email making sure the order went as smooth as possible. I have told everyone and anyone if they need a ring or ay jewelry to go here but especially to ask for Jessica. My name fiance said yes! And I could not have been able to do it without the help from Jessica.

Amber is a rock star she assisted me from the moment I walked in. Amber assisted me with multiple settings diamonds and walked me through the process. Once I had everything decided Amber brought it all to together and my fiancee and I came in and with my loves agreement we found her dream ring. Thank you Amber for helping make the piece fall into place for my future wife to have a life long memory. To the company thank you for having staff that genuinely cares about those who are making a big decision. You have a life long customer for the many anniversaries to come.

I recently visited Shane Co. to plan a surprise for my wife in celebration of our 10-year wedding anniversary, and I couldn’t be more grateful for the incredible experience. Amber, Lydia, and Taylen went above and beyond to help me create something truly memorable. From thoughtful suggestions to seamless coordination, their warmth and attention to detail made the entire process feel effortless and exciting. Thanks to their dedication, my wife was genuinely surprised and touched , it was a milestone in our marriage we’ll cherish forever. If you’re looking for a team that genuinely cares and delivers with heart, Shane Co. (and especially these three!) is the place to go.

Edited 9/10/2025 from a 3 star to a 4 star pending results of the finished ring. Shane co reached out over email a few days ago or yesterday, and we talked on the phone today. It seems there was a little miscommunication or a misunderstanding that I was anxious or I suppose most people would not be willing to wait months for their ring back so that’s why I felt a little rushed in making my decision-they likely assumed I wanted it back faster. Which I would if possible but mostly I just want a good match found and am 100% okay if that takes some time, even several months. I feel a LOT better having that cleared up and my confidence is restored that they will find a great match and do a fantastic job. I will be updating once the repair is complete with pictures. Original post; My ruby was chipped a few months ago on my engagement ring. Per the warranty it is being replaced. However. I’m beginning to feel jerked around and I’m getting angry. I know the quality of my ruby. It’s nearly a pigeon blood ruby, I attached a picture. I know how to tell the quality of a ruby. The ruby I loved that was recently chipped is actually a replacement since Shane Co chipped the original one my husband selected and left melted gold on my ring when giving it back after work years ago. I was pretty upset but they did go above and beyond to make it right. The ruby we ended up with was even better quality. Now today? I’m disappointed. I was called to come "check out a ruby". While it was being walked out of the back I was already upset. It was dusty pink and I could see inflections in it from ACROSS the room. I attached an image of one similar but honestly I can’t find one as grainy and hazy pink as the one I was shown. Did anyone even set eyeballs on my original ruby? Because there is no way that "replacement" was considered "acceptable" if anyone had actually looked at the stone and not stats. My current ruby is nearly a textbook perfect ruby in color, saturation, clarity and the only one inflection that’s visible if you squint and know where to look. It’s an A-/B+ ruby if you’re giving letter grades. I suspect I maybe shouldn’t have been offered because it was so much nicer quality than the original my husband selected but it’s done now. The one they brought out was honestly just offensive. For the reasons stated above- I don’t think anyone looked. So I have no confidence that a match is being tried for after that experience. Now I’m being told that they can’t find a close enough match, (after being very specific because I felt like either I was not being taken seriously or the people doing the selecting didn’t even care to look at my actual ring), I’m now being told a match isn’t being found. It’s only been like 6-8 weeks guys. So it was suggested to go from a .64 to around a .55 stone to cut out the chip and keep the ruby. But that’s likely going to dramatically change how the stone sits in the ring and thicken the metal around bezel set ruby which is going to just look awful. Maybe change the color too unsure- but this isn’t acceptable. (Tbf I haven’t responded to the store yet on this suggestion but I will). I don’t feel like my ring is being taken seriously because it’s "just a warranty". Yes I have a very good ruby in my ring but it’s less than a full carat. It can’t be that hard to find a good match. After all the great work through this company this feels really bad. Here’s hoping Shane co makes this right like they did when they damaged my OG ring and gave it back 9 years ago. It doesn’t have to get done fast but it needs to be done right. And I need to be taken seriously even if we have already paid the ring off. And as of right now I don’t believe people are even trying based on the experience I’ve had so far. Quite disappointed.

A lot of the people who work here are AWESOME. I just dislike that there is not enough seating and any time we go in for cleanings or problems that it takes forever to deal with. I think some streamlining services needs to happen for this company. A dedicated drop off line vs sales staff. They're your "friend in the diamond business" but if my friends had no couch space for me and took as long as they do to grab me a beer from the fridge- I would be pissed.

My wedding ring set was purchased from this store in 2011. My experience with this store has been an utter nightmare that started nine months ago when an apprentice ruined my ring during a simple repair. To make a very, VERY long story short, the set has been recast twice now (each time this is done it takes three months because it goes to God knows where to a vendor) and it is still not correct. To make matters worse, the sales manager and the store manager who have been apprised of the situation from the beginning have both left the store. They were my two points of contact through this whole ordeal. I beg you - please, PLEASE avoid this chain and find a local jeweler instead.