Ashley Store

This was my first time at Ashley Furniture Store in Indianapolis and had a wonderful experience! I was able to peruse around the store without feeling pressured to buy an item. I found a sectional couch that was comfortable and durable to fit our family room perfectly. Devin assisted us and provided further information about the product. He was knowledgeable, sociable, and overall helpful in making our decision. I highly recommend Ashley’s in Indianapolis if looking for furniture. -Nicole

Ashley’s has the WORST customer service. Please be warned if you have a complain they will ignore you. I ordered a lot of items one of them being a bed set. They only delivered the mirror, 2 dressers and night stand that has the most strong , irritating TOXIC smell.I could not imagine how my bedroom would smell when the entire set arrived. I requested them to please pick the 2 dressers and night stand because after wiping and opening windows for days the smell is so irritating we have had to move out from that room . I wish I had read reviews because I found out apparently they use FORMALDEHYDE 5 times higher than the required amount and it’s CARCINOGENIC. Now they won’t pick up the 2 dressers and night stand and I had to cancel all the other items that have not arrived yet due to poor customer service. The deliver person did not even take one of the dressers upstairs!! Poor service all around. I would like to reorder something that doesn’t use this kind of finishing but they might force me to go to a different store. My order was from the Castleton store, Indianapolis.

Cayden was very helpful and professional! Felt like family. Also the delivery was so fast. I was expecting them to drop it off and have to lift it upstairs myself but they moved it upstairs in the exact location I wanted. So thankful I didn’t have to break my back this morning.

We just made a great sectional purchase - found what we wanted at a great price. Salesman Cayden was a fantastic help!

Yesterday we were delivered 3 beds and three mattresses. When buying in the store, the seller assured us that we do not need box springs, this was a good option for us, since we did not want to overpay. When the beds were delivered to us yesterday after assembly, they asked me where your boxes were? I told them in the store they said they are not needed for these beds. I called the support service, where they did not help me in any way, only I waited for 35 minutes, after which a representative from the store called me, who also could not help me in any way, since he does not have the authority to make any decisions. This morning they contacted me and said that for 3 boxes I need to pay $ 347.00 and delivery will be only on 09/03, which I did not agree with. I said that I would return the mattresses. They told me in the store that they cannot process a return and gave me a phone number for the support service, where no one answers, I waited for an answer for 25 minutes. This upset me very much, such an attitude towards the customer is unacceptable. This is my second purchase in this store and it seemed to me that it was a good store, but after my last experience, where the attitude towards the customer was absolutely indifferent, I am unlikely to return there. Worst customer service experience.

My wife and I were on an informative search for a recliner. We had already been to two other furniture stores and Ashley’s was our final stop. Stephen led us to the recliners and we started sitting and evaluating multiple pieces. We liked the selections and paired down to our favorite. When you shop here, the prices you see are full prices and Stephen looked up the sale price. Were we surprised! The price we were quoted was so good that we ended up buying a second piece as well as another chair. With the sale prices, delivery, tax and extended warranty, our total was going to be much less than a singular item a competitor, We’re very pleased that we made the extra effort to go to Ashley’s.

We worked with Devin today and he patiently explained the process of buying furniture and accessories from Ashley furniture. He kindly showed us the specials and financing options we had and it was overall a great and pleasant interaction. Very professional and respectful manner. If you come to the Indy store make sure to ask for Devin.