Hope Plumbing, Heating & Cooling

Had Cwinton come out and fix a pax pipe leak. He was pretty funny and chill, no complaints here. He did help point out some issues with the pipes having small ones go into big ones and then back into small which is a good catch and future thing we'll get fixed later but overall this was a good repair. The company seems nice and has good communication about appointments and questions. Got some before and after photos included but the after photo doesn't show all that got repaired, just the bit with the specific leaking spot.

Hope Plumbing is great. We have a membership with them so as soon as the basement flooded, I knew we would be in good hands. Despite the snowstorm, they came out to help us. The techs, Elijah and Alex, were able to get the diagnostics going right away and jump into our rescue. They were very upfront about options, pricing, financing options, etc. they went over our membership benefits, and benefit discounts and we were able to figure out a plan for them to fix the problem. Everything is working great now. They helped us with homeowners insurance people and contacts for the clean up and gave us recommendations for going forward. We are looking forward to them coming back next month to flush the pipes. Great service and great techs! They came out in a storm, and worked in the midst of all three of my children home, running around, as well as my two dogs. Thank you for your excellent service HP.

I just want to give my technician Julian Nitz an outstanding review! Very satisfied customer here! Julian ran into some problems but took them in stride! He put in the extra time and effort to make sure not only was the job done! But, that I was satisfied before he went home. I would recommend this outstanding technician and human being to anyone on here! Thanks again Julian! I'd be delighted if our paths crossed again! Hopefully on better circumstances. Good luck in your future endeavors and thank you again!

Jeff Ham (service technician) came to our house today and we had a great experience. He was able to come out the same day we called, which we really appreciated. Jeff was super nice and easy to talk to. He explained everything in a way that actually made sense and gave us lots of different options to choose from so we could decide what worked best for us. One thing we really noticed was how careful he was in our house. He kept putting his boot covers on and taking them off as needed so he didn’t track anything through the house, which we really appreciated. Overall, Jeff did an awesome job. He was friendly, helpful, and we’d definitely recommend him to anyone who needs help with their plumbing.

Chris Davenport did a fantastic job. I had a sump pump ejection line separate in my crawl space. They dispatched Chris the next day. He improved the flexible discharge line setup I had with straight PVC. This is a very professional setup. He was professional and very knowledgeable. I am a mechanic and appreciate when a technician knows their stuff. Chris falls in this category. I would HIGHLY recommend Hope plumbing!

I hired Hope to determine the source of a leak into my basement. I told them I thought it was coming from the shower on our first floor. But I was told that the problem was that the pipes needed to be replaced. There were multiple problems with the pipe installation, which customer service assisted with. But when it became clear the leak hadn't been addressed I asked for a plumber to come back and reassess the issue. At that time, I was told that the problem was a leak from the shower after all. Not only that, but it wasn't something they could fix. I had many issues with my experience, but here is one I especially want to share. Beware if you have an older house. Contractors, and definitely Hope Plumbing, use it as the eternal excuse for mistakes they make. When the plumber was here a few weeks ago telling me the problem was the shower not the pipes, he quickly added, "But the pipes were old." As I told him, they might be old but replacing them didn't solve the problem I hired them for. If I had unlimited resources, I would replace all sorts of things in my "old house." But, in lieu of that, I need contractors, like Hope Plumbing, that say they specialize in older homes, to fix the problem not tell me how old my house is.

Brian Howard is amazing. I really appreciate how honest and loyal he is. He is knowledgeable about everything and really cares about people. No doubt, if I have another issue, I’ll call him for sure. Brilliant guy. I also want to thank Brian Nelson, amazing professional and even better, human being. Abe.