University Heights Health & Living Community

Debbie P. Went up and beyond by going out on her own time to purchase my needed diabetic liquid food as required by my docs orders from 1-30-26. What a blessed angel Debbie, job well done and I thank you! I was in rehab unit after surgery 1-22-26

*** Update. Sadly, when she said call me if you have any questions, call us anytime me or my staff can help you, she was not serious. Caller id is a curse, as it makes me wonder if they look at it and say..."well we did all we could, no sense in answering." Very sad, said they would phone in meds, didn't. Said she would contact us about the appeal, didn't. Overall, as soon as insurance stops, watch out for their foot on your backside, just as she said she would. If you are thinking of putting a loved one there-beware the photos online are old, and admittedly not updated on purpose. The photos for rehab are not on there at all, they will put you in the nursing/memory care area, and sadly not very clean. Great show when they want you to self pay, but not great at followup or returning phone calls. Very sad. Oh my goodness, where to start! Abbey was such a wonderful and compassionate resource for our family when my aunt was inpatient. Insurance can be so confusing and overwhelming she very patiently explained our options and answered all of our many questions, helping know what what we should expect going forward.

I greatly appreciate the staff's care while my mom was in Rehab. I especially want to thank the diligence of the Physical Therapist and team to ensure her strength increased and her home was safe to return to independently. I would also like to compliment the dietary staff. She was not eating much while in the hospital and told me she enjoyed the meals while here.

My grandmother was in rehab at this facility. There is a nurse there named Bri who I absolutely loved! She was so good with her patients from what I saw. Her caring attitude made me feel comfortable with my gma being there. Thoughtful, interactive staff really made our experience a great one! Thank you Bri!!!

KK is very helpful, She has been Invaluable in my education about diabetes. Always cheerful, respectful and efficient. I can rely on her to get back to me when she says she will, which often is not the case. She often goes to extra effort to make our stay more comfortable. The entire staff has been nothing but kind & helpful to me.

University heights is a very nice facility. Very friendly staff! They took excellent care of my aunt while she was there. Everyone was so nice and helpful! She felt very safe and very well taken care of while there! Would definitely recommend them for rehab or long term care! Excellent facility!

my mom receives care here. would not recommend. however: JAVONTE is star. he sets a high standard of care that others could arrive for. his compassionis ever present. he is calm, well loved and honestly, just the best. I'm my mom's POA, they consistently call another sibling they indicate issues will be addressed, but never are: simple things like not enough wash cloths, not enough briefs, missing clothing for extended periods. but also poor communication from clinical staff, they call from numbers that cannot be called back.