Robin Run Village Senior Living

There have been so many great changes with leadership and staff. I know on the rehab side there have been such great success stories over the last 2 months. Seems the reviews in the past weren’t the best but very proud of how much work they have put in to make it a great place for family members, residents, and staff during their stay.

my parents moved into Robin Run in 2017. since then, the quality of the care and the food has gradually gone downhill. the food is usually cold and rarely what was ordered, making a mockery of the menu's residents fill out. a single person is supposed to be cleaning 2 floors of assissted living apartments regularly, leaving bathroom facilities and kitchen areas untouched.

My father-in-law is happy at Robin Run. He moved there a few months ago and he is all settled in and made his apartment his own. He likes the food there.

My parents are here. Regarding the nursing home, please stay on top of things. Although they were negligent and my father received a 3rd-degree burn, they quickly rectified the problem and notified the State. Outside of that incident, they treat my father well. Should the facility hire more help? Yes

Generally I would leave a positive review but I more than agree with other reviews left here. My concern started with the aesthetics of the place. The bathrooms as a visitor were filthy, they were in the mist of replacing wallpaper that I’m certain had black mold under it. The nurses when asked a question acted put out - as if we were bothering them when asking about my brothers care. While he was there he developed an infection which can be detrimental to a diabetic. He didn’t feel ‘right’ and asked to go to the hospital- they refused. The rehab facility had a great reputation YEARS ago, but I would caution any one looking to receive care there. Less than one star review- wishing the could be and should be turned in to the Health Dept.

Not happy with having a grounds person steal large rocks from around my patio so he could use them to rebuild my neighbor's terracing. He secretly came back later when I got furious when no one would admit their guilt and replaced most of the stones. No apologies, no excuses.

If I could rate this facility a 0 is what it deserves. So disappointing how the healthcare(rehab) has gone down. I chose this facility for my mom rehab based on old(very old) experience which I should have done my research because had I done it she would not have been there. She was without heat for a week, staff made promises to get it fixed only worked for a few days. They did not attend to her as it was part of her care plan. They allowed her to lay in bed 24/7 which caused health issues which resulted back to hosp stay. They allowed her room did not get cleaned only emptied trash. I had to clean and sweep myself. The icing on the cake was she could not feed herself due to issues she was having with her hands and fingers so she basically was not eating. This isn’t half the issues she experienced during her stay. All these issues and more were addressed to the care team during our meeting and made promises to fix them. None were fixed. This facility was very disappointing and for those reasons I removed my mom to a much better facility. I would definitely not recommend this facility.