Regal UA Galaxy - Indianapolis

I absolutely love this theater! It's impeccably clean, the staff are exceptionally friendly, and the chairs recline for ultimate comfort. The popcorn and food are delicious, adding to the overall fantastic experience. I also appreciate the spacious legroom, which makes it easy to move past others without any hassle.

Worst Regal we’ve ever been to.
We waited 45 minutes on a concessions line seven people long to get tickets. This made us late for the movie. They told us it was in previews. It wasn’t. They tried to close our line when it was our turn after we’d waited 45 minutes.
Friendly staff. Clean theater. Upsetting service. Moana 2 opening week is a mess for theaters. That doesn’t explain this.

DON'T BUY TICKETS HERE! Today for the second time in a row (first one being at Top Gun's opening) we tried going here for a movie's opening week, and for the second time in a row the manager is keeping the air conditioning OFF on a hot day. It's 89 here today and for Top Gun it was also in the 90s. Not even a fan was running; there was no air movement. The lobby is fine. The manager apparently plots to trap you inside after you've paid your money and maybe spent more on snacks. It was approximately 70 degrees in the lobby and air was definitely moving. It was over 80 in theater #10 and no air movement.
Why do I say trap? Because the counter staff are trained to say they "can't give you a refund" even if you're leaving before the movie starts, they "can only give you tickets for another time." Disgusting, inappropriate and tantamount to theft, because you're not going to get what you paid for.
(It wasn't just me that went out front to complain, others did as well. They offered one lady some more snacks to "comp" her.)
DON'T LET THEM STEAL YOUR MONEY!

Our movie was to start at 12:15pm. Little did I know we would be watching TV ads until 12:30pm until previews. Previews last 7 minutes and our movie began. 1. Sound quality was awful, a very slight echo across the theater. 2. The screen had a few discolorations which I couldn’t take my eyes off the entire movie. Those are two big categories that diminished the rating. However; staff was pleasant and kind, the seats were comfortable, popcorn was delicious, and the room was a good temperature.

The entryways are kind of confusing. I think it’s supposed to be like a vintage movie theater with an old-school vibe. But when I walked in, it just seemed really small, with a lot of trash on the ground, and Customer Service seemed tired, overworked, or absent-minded.
But all that to say, service was still fine. We still got all the things we ordered, though they were a little short on some items. And the actual movie room seemed perfect. It’s super roomy and deep, allowing for a lot of leg room. And I really like the size of the screen. With the structure being wider and less high than most theaters I’ve been to, you can see the full screen well from anywhere in the room, which I really liked!