Podiatry Associates of Indiana Foot and Ankle Institute

Just when did Dr. Glynn leave the practice? I found it odd that when I left a voice mail message requesting to schedule a visit with Dr. Glynn that nobody in the office returned the call. After waiting several days, I decided I would just stop by the office and request an appointment in person. When I stopped by, I was shocked to see an almost empty waiting room and one of the two desk windows closed. There was someone in line ahead of me at the other window. We had both been waiting for a while when the other patient turned to me and said "There's nobody there." I remarked that I would skip the wait to leave. When I said that, there was another patient who was leaving the office who said, "I saw somebody just sitting there." I chose not to risk creating a disturbance to request service, and instead struck up a friendly conversation with the other patient. That's when they told me that they, too, had been a satisfied patient of Dr. Glynn and that Dr. Glynn was no longer with the practice. Maybe that's why nobody bothered to return my phone call -- because I had requested a visit with Dr. Glynn? At minimum, they need to update their website to reflect the fact that Dr. Glynn is no longer in the Greenwood Office. And, they need to do a much better job of responding to patient requests.

The Noblesville office is terrible. Today I went for a follow-up; despite my better judgment after the first appointment. However it was a minor thing and I didn’t want to bother with finding someone else. After repeated texts to update my medical records, I completed them before I came in. The office receptionist wasn’t at the desk when I arrived - 7 min prior to appt - and when she came and noticed me, she asked my name and if I checked in - as if the clipboard isn’t right in front of her face and Standard Operating Procedure to sign in upon arrival at a doctor appointment. I said yes. Medical assistant took me back quickly and proceeded to go through entire questionnaire that I filled out online for them. Then asked what I was putting on the toe - I said the stuff I was given last time. She proceeds to ask if I knew the name of it, giving me a few options…I said, isn’t it in my file?? ‍♀️ After 35 min past my appointment time, I left without ever seeing the doctor. I will never return.

Run from this place! Terrible service, unsanitary and Abosolutely do not care about there patients. They could not even send over correct paperwork to Insurance to get a mri. Anthem told them twice I told them twice that the codes or whatever they were putting in wasn't getting to correct dept. Just hanging in limbo and front desk wants to argue They did there part and refused to fix it. Started in March and here it is June. While Im in Terrible pain. Unprofessional and Not caring !!! Will be going to Ortho Indy

Wish I could leave zero stars. They don’t bother to tell you on the phone which door at the hospital to go into. Didn’t bother to even mention it was at a hospital. Scheduled a first time appointment for my son at 8 am and asked us to be there before the office even opens. Then as I’m calling and calling to get directions they’re not answering because the office isn’t open. Calling til 8:12 am. Finally found it, parked and made it in by 8:15 and they wouldn’t take my son for his appointment. The girl at the front desk was pretty rude about it as well.

Dr. Rodela treated my aging mother and her foot issue. His personality helped set my mom's mind at ease and he was able to effectively diagnose, treat, and heal my mother's foot issue. The staff there was very friendly and helpful every time we went to the office. I highly recommend Dr. Rodela and his people at the Foot and Ankle Institute in Plainfield.

My husband established a relationship here in August to get orthotics. He said the doctor was great. I handle all of the billing and insurance claims for our family. They were horrendous to deal with. First he started at the Noblesville location. They demanded a 50% deposit for the orthotics and then they had such a nasty attitude when he tried to explain the insurance that I had to call the practice manager and we moved to the Meridian St location. Finally he gets the orthotics- fitted and delivered in September. By this time we have paid for them in their entirety and were promised the insurance would be filed. It wasn’t. I had to fight for 4 months, first to get the claim filed and then for the refund after the insurance paid 100% (which, had they called upfront like we asked, they would have known the insurance was going to do all along.) The only thing this business has going for it is the doctor. The third party billing company is slow and seems confused as to what they’re doing and the facilitators at the practices are not much help. each seems to blame the other. This was such a frustrating and disappointing experience. All told they had nearly $500 of our money for 5 months and I had to relentlessly follow up to get it back. Can you imagine how they would behave if we didn’t pay them for five months? If you choose this practice, watch your billing and EOBs!

i had a really good experience with doctor miller. he explained to me my treatment options and talked through the benefits. everyone else in the office was friendly and professional and i got in and out quickly. they also take most insurances and accepted my medicaid.