PetSuites Indianapolis Northwest

We normally use another place to board our dog. But we decided to do a trip that was very last minute and decided to use this place because ours was full. We had a great experience. Our dog seem to be well taken care of and was in good spirits when I picked her up. I appreciated the daily communications including a picture. I do like all the options that they have so the pricing can be based on what you want. I felt the price was very reasonable. I had considered using them before a couple of times and had paid the deposit. But if you cancel within a reasonable amount of time, they will refund your deposit. I will definitely would be willing to use them again.

We love this PetSuites!! And my rotten boy loves that they have an option for the less socialized dogs so he can still get love/attention from humans. He is always ridiculously excited when it’s daycare day! Photos are from a couple of their "themed party" days. Thank you all for loving our pets as much as we do!!! Edit (06-06): I just wanted to say I wish they would use pictures from their facility on the big screen in the lobby. Let people see how happy these dogs are!!

My sweet Indy always comes home happy and beautifully groomed. She was losing her winter coat and shedding everywhere. Her nails needed trimming, I’m not good at trimming and prefer an expert to do that because she is sensitive about her paws. Whoever was the groomer did an excellent job, and I don’t hear her clattering across the floor. When I retrieved her from PetSuites she was happy, shiny, smelled wonderful and her pretty paws were nice and quiet. I’m sure she appreciated the pedicure! In all the times I’ve taken her there, she has never been traumatized, they have some very understanding groomers that know how to deal with pups with issues. I recommend PetSuites.

TL;DR, they broke my dogs harness, argued about replacing it, then another location charged me $326 five months later for no reason. Cannot recommend. The service at this location isn’t awful, but there is something lurking within management at this chain that gives me pause. Last time I brought my dog in they broke his harness and waited for me to figure it out at pickup before they said anything. They just put the broken harness on him and I guess expected me not to notice? Then it was a whole rigmarole trying to get them to replace it because they didn’t want to buy the good harness I had as a replacement, they wanted to replace it with something half of the price and not even the same brand; as if this would be acceptable in any other setting where indemnification was required. So that was in January, but last week I’m at scouts and I get a $326 charge from the location in St Charles, Illinois? Nobody was able to explain to me how a location I’ve never been to was able to charge me over $300 for services I didn’t use. I immediately filed a dispute and someone called me back from the location saying they would reverse it, but this shouldn’t have been possible in the first place. Be very careful how you pay for services here.

My dog has been here 3 times. The first time went great, but it was very apparent the next two times that they didn't give him anything we provided, such as toys and treats. They also apparently didn't walk him or give him water, as he scrambled to leave both times to immediately use the restroom, and then rushed into the house to drink water. He also is very scared whenever he's there, which is not a good sign. The tipping point was that I provided meds today, and we told them about it on the phone before dropping him off, told two different employees about it, and then called them when he was supposed to take them to remind them a third time, and they still didn't give him his meds. We can't trust bringing him there anymore. The only reason I'm giving it two stars and not one is because Meesha seemed great and truly cares about all of the animals there.

My dog and I had a lengthy consultation with Meesha the groomer who assured me that she could work with my dog who has separation anxiety. Meesha told me during this consultation that she had no problems working with dogs with issues and she could do whatever was needed to make my dog comfortable. Meesha told me that she would assess my dogs needs when she arrived at Pet Suites and none of her needs were met. My dog was thrown in a kennel all day from 9-4:30 I’m not sure if they gave her water or treats. Meesha seemed to omit the fact that we previously discussed my dogs anxiety and allowed her to be last. Meesha rushed through her cut and complained that my dog bit her never saw a bite but, I did see a scratch and a tiny mark around her cuticle area that looked like she picked at her on fingers. charged me a biting fee. Meesha also became belligerent with me when I discuss my dogs actions and the amount of time she kept my dog knowing she has anxiety. Meesha was very unprofessional I believe she overcharged me because she disclosed to me that she was homeless and her boyfriend broke up with her. Meesha’s actions and demeanor gives Pet Siutes

They took care of our dog well. He was happy going in and coming out. He had lots of energy burned off, since he slept most of the night, after his visit.