PetSmart

I have been a rewards customer with PetSmart for at least 3-4 years. I took my dog there to get her nails trimmed today because it said online and on the store window that they open at 8am. This is also a service they say you don't need an appointment for on their site. We got there at 8am. The doors weren't unlocked. I watched workers walk around inside the store who clearly saw my dog and I waiting. Still nothing. When I peeked inside, I saw that the lights were off in the grooming salon. They weren't even open. After 10 minutes, we left. I understand the actual store opens at 10a today, but the site and store window shouldn't have the grooming salon opening at 8am and no one is there. I wasted time and gas because of inaccurate information, and my dog has to go another week with long nails. Sundays are the best day I can do these things due to my work schedule. I will be finding somewhere else to get my dog groomed.

GROOMING: Brought our dog in for grooming, she is a small retriever. Bath and Brush option ($40) this was supposed to include a nail trim, sanitary trim, and paw pad clean up. The nails were poorly cut, if at all. We also paid another $35 for nail grind, teeth brushing, and some special shampoo. Nail grind was certainly not done either. My dog was still wet at pick up and had a tiny mat behind her ear, that easily could've have been brushed out. After inspecting her in the store, I took her back in and spoke with the groomer, she was very sweet and apologized, and after pulling up everything online and showing her what was to be included she stated, "I'm still new and I didn't know what was supposed to all be done"... I don't entirely blame her, clearly a training issue here as well. But before anyone else gets cheated out of their money, I wanted to leave this review. I asked to speak to a manager just to inform him of what has occurred, this is the second time for us, with petsmart, I was offered a discount on my next groom, but told him not to worry because we will never be back.

I originally had no plan to write a public review — I only filled out the survey in-store and exited midway because it was long and I didn’t want to continue. However, I later received a phone call from the manager asking why I left the survey that way and what was wrong. Even if the intention was to improve service, the call felt like I needed to explain myself or justify my experience, which was uncomfortable and unnecessary. During my visit, the checkout didn’t feel very welcoming, and although I entered my phone number for rewards, it was not verified properly and my purchase never showed up in my account. I wasn’t trying to blame anyone or leave a complaint, but being contacted personally about a survey felt intrusive and made the situation more unpleasant than the visit itself. Feedback should stay within the survey platform — a direct phone call about it crosses a line for me. This is the reason I am leaving this review now.

The fish are NOT cared for here. Literally starving them to death. Note the inverted stomachs. All of their cichlids and Oscars are like this.

It was great. And I found a plastic lid for my cats food cans and the cashier was very friendly and curious. I highly recommend this pet store

The grouchy women here suck at customer service. They man handle my gf’s puppy. They are super rough and do not sweet talk. They talk like grumpy old men. Paris Hilton doesn’t take her puppy here because this place is the opposite of luxury. Dogs don’t even get personal bath robes. The place literally stinks, and there’s no aesthetic appeal. You guys have low standards. If you think this place is the best place to take your pet, you’re not a millionaire. My gf flies first class and does bikini contests in Las Vegas. She knows people with private jets, and she hangs out with celebrities.

The prices were so high, we could only get a jerky stick for $3 because everything else was so expensive. I stopped to look at the cool fish and animals but was left horrified with the awful conditions. Disgusting. Look at the pictures with caution.