Pet Palace - Indianapolis

It’s a long drive for me, but they’ve always done a good job with my dog Zeus. As you can see from the pics after a recent grooming session - happy and pretty. Staff are nice. Nice facility. Big area for the dogs to go potty outside before going in and when leaving. They also have a waste station with disposable bags you can use as well to pickup up after your dog. Which you should! Be responsible. Keep things clean for others. I recommend them.

I took my baby Shepard here and I was very anxious because she has never been away from us but we couldn't take her with us. The staff here was amazing and explained step by step what they would do to help her and they had a little report card for her day! I really recommend this place my baby had so much fun here!

The first time I had to be away from my dog Scar since I got him was harder for me than him however once I picked him up I could tell he was very happy which really soothed me. I’ll definitely be using the services again. Scar can be stubborn with people he don’t know and in new environments but I loved seeing the note on play time saying they really enjoyed him. He’s just a big baby that’s. Use to being rubbed and loved on. Thank you!

We always leave our dogs here when we go out of town. They are thorough with their notes about how they did with eating and playing every day. When we had three dogs they were able to accommodate all of them together in one space. My parents have also used them to board their cat, and the cat spaces are also very nice. Some even have windows.

Very courteous staff and always a great experience. Reece went above and beyond for me today in assisting with my booking. She was kind and professional and super efficient to get me in and out. This is the place to go for your boarding.

I recently boarded my two Russian Blue kittens from 4/17-4/21. I paid for two connecting condos to provide them as much room as possible, purchased a la carte cuddle time for each kitten for each day of their stay, and I made sure to pack an over abundance of treats and food. My requests were that they be kept together, provided their blanket from home, and spoiled with treats. Here are the things I found to be satisfactory: pricing is reasonable, the facility did not smell bad upon entrance, the kennel and cat condo areas are well lit and there are cat trees available for cats to climb and lounge on. The rest of this review is what I experienced and my recommendations to help improve customer experiences. I had to initiate via text or call for updates. I was not provided any pictures or video of staff interacting with the kittens. Everyday I asked if they had a bm or urinated. During one phone check-in, a staff member told me the times of urination for each kitten. I found this to be odd and decided not to confront the person over the phone. I later asked via text how they would know which kitten did what since they are supposedly housed together. Someone responded there isn't a good way to tell unless they separated them overnight. I believe I was provided a false report. When I arrived to pick them up, I walked into the cat room where they were and the condo set up was not as I had requested and paid for. My kittens were not provided any comfort items such as their toys or blankets. They were both laying on a dirty cat bed that had poop on it. According to the staff member that helped pack their items, they were provided one Churu. One treat between the two of them for 5 days. There was no reason for them to ration the treats. I packed Churus, dried minnows, Tiki Cat toppers, Tiki Cat baby thrive, Tiki Cat mousse. When I arrived home, they both had bm's, which looked as if they had been constipated for days. I understand the stress of a new environment can lead to litterbox avoidance. However, my expectation would be that no more than 36 hrs should have passed before veterinary care was engaged.This could have been a life threatening situation. I was left with the impression that my kittens were left in the condo with food and water periodically dumped in. My concern is with this company's system of providing care and their procedures. There is an opportunity to provide better service. If customers pay for a la carte services, provide proof they are getting what they paid for. No pet parent would ever refuse pictures or videos of their fur babies playing. Staff should proactively provide a daily report on the activities of each fur baby within their care. It is imperative that staff are trained on when to elicit medical care. It is not normal for kittens to not have a bm for more than 2-3 days. I think providing an electronic diary of all feeding times, activities and bm at checkout would be a great addition to the services. Also, investing in scales for the litterboxes will help track the litterbox activities of each cat. I do think there are staff there that actually love cats and dogs. I don't want this review to come across as I am bashing the entire group. However, this will be the first and last time I board my kittens with this establishment.

My dog loves pet palace. Conveniently located. They always pick up the phone and are excited to help! I’ve tried many kennels and Pet Palace is consistently efficient, friendly, helpful, and pricing is fair. They have a rewards program and offer special time to time.