University Heights Health & Living Community

Bri Miller is the absolute best!! She care for my granny and my granny absolutely loves her. She is kind and caring and goes above and beyond to assist her. Even giving her extra hugs!!

I will say that some of the staff is friendly but the health care my mom received while in rehab was poor. Her nurse told us that she had 20 patients to take care of. My mom went 3 days with no shower. We would NEVER go back there.

My nurse Tuli is a very gentle lady, she takes very good care of us and helps a lot. She works hard and is always cheerful,she is patient with us.

The staff at university heights health and living is always courteous and helpful to our group as visitors as well as with each resident in their care. we look forward to coming to this facility to present our free program and appreciate all that the activity directors debbie and cammie do to ensure the residents are able to come to the program and are comfortable and well cared for when away from their rooms. this facility provides top notch care for each resident! keep up the great work!

I have participated in several craft shows at this location over the last few years. Debbie & her assistant Cami go the extra mile for the residents at this facility, you can see that they enjoy their work and have a heart for the people. My husband & I always look forward to spending the day at UHHL.

My 90 year old dad (who is deaf) was having problems walking and the hospital wanted to transfer him to a rehab facility to improve his strength and mobility. I looked up reviews for facilities in our area and we chose University Heights. How nice this place was! While I believe that no place is "perfect", University Heights tried to do so much to help dad and that's big. Nearly every person with whom dad worked had a smile, a positive attitude and a professional demeanor. Dad is pretty sharp, mentally, and was impressed with so many of the staff! Even with his severe hearing loss, the staff accommodated him by making sure they faced him, spoke slowly, loudly and clearly so that he could read their lips. While he didn't hear every word, they made it much easier for him to know what was going on. The first thing I noticed when we arrived was the smell. The rehab wing smelled....CLEAN! We've been in other facilites in the past that did not have a pleasant smell in the halls/rooms. The room was spacious and very clean. When we arrived, we had trouble with the TV remote (trying to get Closed Captioning on the TV for dad) and the building MANAGER came down and helped us within minutes. All fixed! The food was quite good but my dad did have a good suggestion which I'll list at the end of this review. 🙂 The staff was so helpful. Every question I asked was answered quickly and accurately. Dad did not enjoy the actual PT (It hurt - because PT/OT does sometimes hurt) but he LOVED his PT Therapist! She was such a kind woman and she put dad at ease immediately. He tried extra hard because of Elvia. She's a keeper to be sure! The other OT/PT staff were great, too! In fact, dad did so well with PT/OT that he was released several days sooner than they/we expected! Of course, we hope he never needs a rehab facility again but, if he does, he will be coming back to University Heights! Dad wanted me to mention the names of the staff members that he could remember. He wants to call out Elvia in PT because she was amazing! He also wants to recognize: Stan in PT/OT Miles in PT LaTaya, one of his nurses Ashley, his aide Melanie, his QMA Best - the meal manager who helped him when he lost his menu sheet and she personally went through the facility until she found it! Destiny, his Aide Wendy, a nurse Katie, one of the managers (or director?) of the facility. She was GREAT! Kayla Van Dyke, the patient advocate who came in often to check on dad and to ask him if things were going well. She's a problem solver. And so many other staff whose names we may not have caught along the way. THANK YOU ALL! As mentioned above, Dad had one or two suggestions to make this place even better for the patients. 1. For patients who have meals delivered to their rooms, could the kitchen staff warm the plates before dishing the food out? When dished onto cold plates, the food doesn't stay very hot by the time it gets to the room. If patients eat in the dining room, this is not an issue. The food was good. But dad sometimes wished it was a little warmer on days when it was delivered to his room. 2. Could the facility provide a flyer (tack it to the bulletin board in the room) listing the meal times and procedures? Dad never quite knew when meal times were and he didn't know if he should just go down there or if he should wait for someone. Of course, it's possible someone mentioned it to him but his hearing is so bad, he may not have caught it. Thus, a written flyer would be especially helpful. Even with his suggestions, he still gives University Heights a 5/5 stars. A year ago, he had a bad experience with another facility a few miles away so he definitely knows what a rehab facility should NOT do. Univ. Heights was a breath of fresh air! We want to thank everyone there for taking such good care of our very special dad. You all ROCK at your jobs!

Kimberly is often found working the front desk when I come weekly to visit Grandma. She is so very kind and genuinely friendly and goes out of her way to be helpful and encouraging! Last month, she went above and beyond, helping me to make Grandma‘s Valentine’s Day extra special and I appreciate her and her bubbly personality so very much!