Molly Maid of Carmel, Fishers and Geist

Upon arrival the 2 woman opened door and stood there letting my tiny dogs out. One went across a busy road and nearly got hit. FURIOUS!! Spent almost 2 hours of 3 hour clean on one small bathroom. Did not sweep under any furniture or remove throws rugs, used soaked mop pad and mopped around all stationary object including dog crate. Did not clean all window sills and left window ledges 1/2 wiped down. Knocked transition piece loose when vacuuming and curtain rod in disarray in kitchen. Door crevices not dusted/wiped down. Dusted an award frame and the cleaner brought it to me in pieces. Said she notified her supervisor and to expect call for replacement! Not heard anything. Supervisor did show up shortly after about an hour upon arrival for walk through and any concerns I have. I voiced many concerns during walk through and only response I kept getting is "don’t worry, they will definitely take care of EVERYTHING at next cleaning. Otherwise it will be $110.00/hour past noon. Major portions of entire house left untouched or 1/2 done. There were specific instructions at my free estimate consultation that were not followed. Spent rest of day doing what they had been paid to do. I DO NOT RECOMMEND THIS COMPANY! Per service paperwork, if you are not completely satisfied AND your account is paid in full then just inform them by the end of the next business day and they will cheerfully reclean the area (as in single space)? Been notified same day with zero response! Cleaned on 5/9/25

Highly recommend Molly Maids! Lupe is a fantastic worker (Team 7) and so kind. All the cleaners are skilled and very personable. My home is polished and beautiful after every visit. Best money spent. Molly Maids are honest, fair, and hard working. Don’t waste time and money going anywhere else.

I have used Molly Maid for several years for monthly house cleaning and have been very happy! Today I had Team 2 and they did a great job, but I have also had Team 3 & 10 over the last few months. I have found all the teams to be friendly, respectful and very thorough. Tyler also does a good job with scheduling, he is very responsive and helpful.

Molly Maids, Team 7 is consistently WONDERFUL! We have been so happy with how clean our house is since they have been coming to our home! On top of being amazing, thorough, and very detail oriented, they are kind and very trustworthy. I always look forward to the day when Angel and Jordyn come to our house. Thank you!!!!

Nope.....Beginning of this month was my cleaning day for a new house. I was told with emphasis that the house would receive a "deep cleaning." I took them at their word on that. Apparently we have different definitions of "deep cleaning" because the walls, bathroom floors, and even the carpets (which is crazy that one can even see that - I am 6ft tall) were not cleaned. IF they were touch at all by a vacuum, said vacuum needs replaced. I am very annoyed most about the bathrooms because they asked what I wanted extra attention to specifically. I said that I wanted the kitchen and bathrooms to have extra attention, as those hold the most filth. On top of that, they kept calling to increase the price jumping from $110 to $125 "to clean drawers and cabinets in the kitchen" and then finally $220 for "requested extra time of 30min extra for the kitchen" supposedly. I definitely do not feel peace of mind nor taken care of. Instead, I am giving a piece of my mind. I was not even going to post, but the more I see since I've gotten the chance to try to enjoy my new home, the more I get irritated. I should have just either just sacrificed a day or 2 to do it myself or hire someone else. I mean, there was nothing in the house to move. This should have been too easy of a job. Probably a $100 worth of job was done for double. Done *Also note that that hair matches literally no one that has entered my home (except the cleaning crew), I am bald, and the seller was blonde.

When you pay for a professional service, you expect professional results. Not a 80% job. I just recently purchased my home and had renovations completed. I hired Molly Maids to come in after the contractors were done to clean my home as the final touch. After the two women from Molly Maids left, we found ourselves still cleaning and scrubbing areas with rags and sponges! And it was a significant amount of dust, dirt and, paint that the naked eye couldn’t have missed, the pictures attached speak for itself. This was supposed to be a deep clean! We emailed Molly Maids to request someone to contact us regarding our dissatisfaction with their service. We would like a resolution. However, we have not received any response. Instead, we were asked to provide a review, so here it is!

I was very pleased with Angel and Lupe yesterday. They did a great job and always asked questions about what I needed. Not only were they great at their job,they were very sweet,respectful and kind. I will definitely have them back.Thank you Molly Maid for sending Angel and Lupe!! My house is now clean for family visitors!!!!