Material Handling Exchange

Abysmal experience with this company. Incorrect shelving shipped to our warehouse and it took four days for any sort of address or response to the issue. When we finally did get a response it was like pulling teeth to get them to admit their mistake and correct it. They refused to accept our measurements were accurate and that the shelves would not fit, and made us feel stupid asking to double and triple check our work (it’s a tape measure, not rocket science.) Their error resulted in well over a week and a half’s worth of work on our end because of the delay. Hundreds of dollars lost on moving costs, cancelled flights due to us not knowing if they’d ever respond, and no apologies at all once they finally acknowledged they sent the wrong product. Poor customer service, awful communication, no concern for customer care whatsoever. Other companies in the area provide the same service and I’d suggest going an alternate route if you are looking into using MHE.

Guys are great here! Jesus will get you loaded immediately! Have picked up 5 or mores loads with a great in & out experience every time.

I have done a few loads now for this company and I have to say I will do a load for them anytime! Their whole team in shipping & receiving is Amazing! They are really fast with loading I never have to say a thing they always put everything on my truck properly where I can strap it down safely. Also I believe her name is Katie that I’ve spoken with several times when I’ve had to call with information about the Loads she’s always been able to help me with anything I’ve ever needed and is always a pleasure to speak with. they always make you feel welcome and always wanna make sure everything is perfect for you! I hope to do more loads with you guys in the Future!

I recently had the pleasure of working with Material Handling Exchange on a project, and I couldn't be happier with the results. From start to finish, the team at Material Handling Exchange was attentive, responsive, and highly professional. What impressed me the most was their exceptional customer service. They took the time to understand my business needs and provided customized solutions that fit my budget. They were always available to answer my questions and made sure that the project was completed to my satisfaction. In addition to their excellent customer service, Material Handling Exchange's attention to detail was remarkable. They were meticulous in their work and made sure that every aspect of the project was handled with the utmost care and precision. Overall, I highly recommend Material Handling Exchange for any pallet racking needs. Their team is highly skilled, knowledgeable, and dedicated to delivering exceptional results. Thank you for your outstanding service!

They are always been very quick and easy, get in and get out! Katie (the logistics manager) makes sure of it! The employees are very cool and very fast getting the racking material on the trailer. Always willing to organize the load as the driver sees fit. Also, Jesus and Marvin (warehouse workers) are legit!

Upon referral from someone in our industry, we reached out to MHE for pallet racking. From the very start, things couldn’t have gone better. They designed and quoted the racking layout based on our blueprints, we placed an order, and the day of install they showed up and did a perfect job. Their pricing was unbeatable too. Give them 10 stars!

We just made our first purchase with MHE and we are so happy with the entire process! We worked with Aaron R. who responded promptly to all our questions, provided us with excellent pricing and shipped the racking quickly. We had a damaged beam arrive with the first shipment, and Aaron had a replacement sent out ASAP. This was a great experience and I would highly recommend both Aaron R. and MHE to any one looking for racking!