Hotel Indy, Indianapolis, a Tribute Portfolio Hotel

Hotel Indy is a wonderful hotel. It offers clean, awesome rooms in a convenient location to downtown. However, the best thing about Hotel Indy is the staff. Deveon and Shishi(sorry about butchering the spelling) were amazing at the rooftop bar. Deveon remember all of our drink orders each night we were there. Kyle at the front desk checked me in and was great. Kate at the front desk is wonderful and I enjoyed talking with her! She even went out of her way to find me and wish me a happy 40th birthday. That made me feel extra special! Overall, a great experience and I will be back!

The hotel is in a good location if you want to walk around the city or attend a game. So from that perspective, we enjoyed it. The hotel seems to be newer/renovated recently, so the interior was pretty clean and modern. If you get a street facing hotel room, you will hear a lot of cars, seems to be pretty noisy all throughout the night. The staff was pretty nice, we had our bathroom backup with water and they moved us, would have appreciated some level of compensation back, but they at least moved us decently quick at midnight. I don't think you will have a bad stay here, but maybe just not the most comfortable depending on your sleep situation.

Positive: Loved the room. Very spacious Negative: ""

The room had great character and the bed was incredibly comfortable. The food at FIRE was mouthwatering and definitely a highlight. The city views are beautiful, though the noise could be an issue for light sleepers. Only downside was the toilet paper—it felt surprisingly cheap compared to the rest of the experience.

I stayed at this Marriott property for one night on Friday. While the hotel itself was nice and clean, my overall experience has been extremely disappointing due to serious issues with billing and customer service. I was double charged for two different amounts — $221 and $245 — for a single-night stay. I went to the front desk the next morning to resolve it, and the staff assured me they would fix the issue and send me a receipt showing that the refund was being processed. I never received anything. Since then, I have called the hotel multiple times, and no one can tell me where my money is or even which card they’re supposed to use to process the refund. It has now been three days, and the hotel is still holding extra funds from my bank account for no reason. Not a single employee has apologized for the inconvenience, and no one has offered any real solution. I had to call them daily just to get any kind of update. The hotel may be clean, but the lack of responsibility, communication, and basic customer service completely overshadowed my stay. I’ve stayed with Marriott many times, but this experience was by far the worst. I hope management takes this seriously, because guests should not have to chase a hotel for their own money.

Perfect location. We walked to the Indianapolis Symphony. All staff were friendly and helpful. Room was perfect. Ample parking next to hotel. We used the valet service which was very good. TV requires an upgrade. Otherwise, tip top perfect and we will return. Thank you.

I love my stay here! The staff were so professional and friendly. The only caveat is that restaurant applies a 20% gratuity on every check. I wish I would have know that ahead of time before using my corporate card! Otherwise you would enjoy the experience and facilities. Tell them Lashonda sent you ☺️