Indy Roof & Restoration

Overall had a great experience with Indy Roof & Restoration. Extremely helpful throughout the process, with everything from coming out to inspect the home, helping start the claim with insurance, came out when the insurance company sent their inspectors to look at the house, and then came out and knocked out the project. One thing I wish was a little better communication during the downtime or waiting period, while waiting for insurance to get things processed. We started the process in September 2024 and the project wrapped up the beginning of May 2025, very little communication between November and March. I get these are the winter months and no construction stuff can really happen during that time, but some sort of communication to let us know we weren’t forgotten.

No one wants to need a roof replaced, but Bryan Brown worked so well with our insurance company to get as much as possible for us and our home. I can't recommend him enough. On the day of our roof replacement, the crew was quick and we are so happy with the end results. There were some clerical errors on what needed done on our property, but those were eventually resolved. The cleanup after the work was completed was done poorly. There were over 2 dozen nails/screws left around my house. The crew came back out and cleaned up after being asked to do so, but there were still areas that were noted that they did not clean. I understand that, with the volume of nails used and needed, there will be some left behind. But, this needed more attention and care. Edit: After my job was completed, there were still so many things I needed help with, and the communication from IRR to me was poor. In nearly a 2 month wait from the completion of my project to when I received the final check from insurance, I only had successful contact with my representative, Bryan, one time. I'm happy to have a new roof, but I am all around disappointed at the communication. Review has gone from 4 stars to 3.

Indy Roof Company did an outstanding job on our roof. From the first inspection to the final clean-up, everything was handled with professionalism and care. The crew arrived on time, worked efficiently, and made sure the site was spotless before leaving. Our new roof looks amazing, and we feel confident knowing the job was done right. Highly recommend!

Had a great experience with Mark. Asked him to come out due to the age of the home and he provided me with a detailed assessment and let me know there's currently no work needing to be done. He even advised me to wait on small projects like exterior painting to not limit myself for when I will need a roof replacement with colors and styles. Straight forward and clear communication. Cannot wait to work with him when I will need a roof done!

let me tell you what…when i made my original review, i was very pleased with Matt and he did a fantastic job. that’s why this is now only getting a 3star review. i deleted my previous review to make this new one because what we have gone through is ridiculous. don’t get me wrong, we are very pleased with our roof and the work that was done, especially the workers doing it on a day it was extremely hot out. Now, on to the after….we knew we had a balance. We got the second half of the insurance check & paid that. We then called about the remaining balance - we were told someone would call us back in 24-48hrs. Nothing. We got a letter in the mail stating we needed to pay our balance - called them, didn’t hear back. Called AGAIN and then finally got a call back from a Steve & we were allowed to pay half our balance (because we were previously told about financing). Now here we are, we get another letter in the mail, this one threatening a lien if our balance isn’t paid off. ONCE AGAIN, we called and no one has called us back. We were told about financing and apparently that’s an issue; we have called and called over and over - for you to not be responsible enough to give us a phone call back. it’s absurd & so frustrating when something is being threatened against you when you call and no one is responsible enough to answer.

Tim came out this morning. He checked our roof for hail damage. He was totally honest with us that our roof currently looks good except for two missing shingles. We appreciate the honesty and professionalism. When it’s time for a new roof we will call them.

We recently got a new roof due to hail damage, and were extremely pleased with the work and support Bryan Brown provided. He ensured that all was good to go with Allstate Insurance for the claim, and made this a very seamless process. The roof looks great, we ended up getting gutters done too — thankful for Bryan & IndyRoof! Would recommend.