Williams Comfort Air - Heating Cooling Plumbing Electrical

We used Williams Plumbing May 24, 2024 to replace the trim cover on the tub, waste and overflow – they charged us $662 for the work. Around July of this year (2025), I observed a large leak under the tub in the crawlspace due to insufficient connections between the overflow and drain. Luckily it was caught before there was significant water damage - the leak was cleaned up and Williams was called to fix the connections. The plumber that came attempted to fix the connection but overall determined that the craftsmanship of the entire tub drain was insufficient, leaking, and therefore had to be replaced. He questioned what work Williams had performed previously and was only able to offer a $275 discount for previous work bringing his $830 quote down to $555 for replacement of the drain. My expectation was at a minimum a credit for all previous work ($662) but realistically a completely free-of-charge warranty claim (they claim to have a 2-year warranty on parts/labor) to correct the poor craftsmanship of their previous plumber who came in 2024. Our phone calls to the Williams client care department were not helpful in getting this issue resolved and having them take responsibility for their work. Having reviewed the drain in the crawlspace it is evident that all leaking PVC was performed by Williams (anything past the PVC coupling in the picture) and I would assume a professional plumber should have been able to surmise this as well. Our crawlspace was painted white 2 years ago so its even more obvious that this was their work as they were the only plumber in the crawlspace since then and all the leaking PVC is not-painted. I’m disappointed in the craftsmanship of Williams plumbing as well as their dishonest response in correcting the craftsmanship. I would not suggest Williams to others nor will be using them in the future.

Came on time and was polite. Was very good at explaining the concern and showing the damaged parts. Was not honest about the cost of repair. Indicated inflated costs for a 1 pole switch and a capacitor. Gave me the inflated cost even after I told him I had electrical experience.

My AC went out on one of the hottest days of the year. William’s Comfort Air technician came out the next day and told me after testing that I had a faulty motherboard in my furnace as the furnace was turning on. I was quoted $1700 to replace which was very steep, so I held off. Had a second opinion come out after the weekend and within minutes my AC was fixed. It ended up being an issue with my thermostat wiring, and this second-opinion company only charged me the service fee as they didn’t need to replace anything. My motherboard was completely fine. The William’s Comfort Air technician never even looked at the thermostat. Super thankful I didn’t waste $1700, as that would not have even resolved my issue. Would not recommend.

We had a few bumps in the road with our HVAC installation, but I’m really grateful for how the company handled it. Even though I felt like I might be a pain with all my concerns, they never made me feel that way. They listened to my concerns, took them seriously, and worked with us until everything was fixed. Don, the sale's rep, was extremely helpful with addressing my concerns. The service techs have been amazing throughout this process — Special thanks to Shane for his professionalism, knowledge, and kindness. We’ll definitely be asking for him in the future! It means a lot when a business is willing to go the extra mile to make things right, and they absolutely did.

Great experience with this company! I needed duct work moved in the basement to make room for a support beam. Technician, Brad Robinson and his son, were excellent in assessing and completing the work efficiently with the least amount of drywall removal. He was professional, friendly and knowledgeable. Highly recommend him for any HVAC services!

It's late June/early July 2025 and it's 90+ F outside. I've had 5 visits from Williams Comfort Air staff and my NEW outside AC unit and furnace still doesn't work (it continues to ice up). Did I mention that this is a new system that doesn't work more than a few hours? This wouldn't be so bad expect my bedroom temps are 90F all day and night making it impossible to sleep soundly not to mention work from my home office. H. E. L. P. One star review currently. Somebody help. Next appointment (today is Wednesday) is NEXT Tuesday. WThell? I'm a service club member to boot. I just spent $10K plus, my system continues to ice up, I've had 3 service technicians at my home, a sales guy and an install team of 3. Get it right folks.

The service technician always calls to make sure we are home for him to come to do the regular maintenance. He came in and explained what he had to do and went on his way. He reviewed everything and asked if we had any question. Pretty quick, simple, and easy.