Virtual Consult MD Psychiatry

Absolutely loved this place. Michaila, Shelby and Jo are welcoming and kind. I met with Josh for my first appointment. He is awesome very easy to talk to and will not judge you in the slightest. I whole heartily would recommend visiting this place if you are needing mental matters addressed. Also the location is so pretty they did a wonderful job decorating. Overall a calming presence in a stressful situation.

The staff up front are kind and helpful. Josh is understanding and he truly listens. He takes his time to figure out what you truly need. CANNAN my therapist, is hands down in his calling. He has helped me do years of work in 3 months. He understands me. He gives me tools. I’ve never felt more understood. Never felt more confident in a therapist. I never want to stop seeing him! And refer all to him! About to sign my 13 yr old up with him!

0 stars is what this place deserves. They took forever to contact me after my Dr referred me to them. Took forever to schedule an appointment. Scheduled the first one, and they called back 2 hrs later to cancel the appointment due to the Dr not in the office that day weeks out. Next available was over a month out and I told them to forget about it. Then they called me again late Mar and scheduled another appointment. Texted me the day before to confirm my appointment for the next day. Then less than an hour later they texted to cancel that one ad well, Dr won't be in the office again and wanted me to reschedule. I have never been able to get ahold of anyone at the Greenwood office, always got a recording they were closed in the middle of the day, on lunch or no one available. When the office called me back, the lady was completely rude and disrespectful and couldn't care less I told them to not bother trying to help me since they just keep canceling my appointment and want to reschedule, like I ever got in. Absolutely ridiculous and unprofessional!! If I could report their behavior and disconcern to someone needing help I'd love to do so cause this place sure has no concern for anyone! Your business is horrible and you don't deserve to be in business!!!

Highly recommend that you do NOT go here if you want to keep your mental health in check. I’ve went without my medication for several days before due to negligent staff and my husband has had a similar experience in going without his medication for 2 WEEKS! When is this considered malpractice? This office is very disorganized. These medications save peoples lives and we all shouldn’t have to worry about playing phone tag for days trying to get our prescriptions filled.

I went to the Greenwood location, I was a bit skeptical. The office was easy to locate, but it looked completely bare like they could make a quick getaway if they needed to. Reminds me of those movies where people set up a fake office to run a ponzi scheme or some other kind of scam. Cameras everywhere. Waiting area is a big empty room with a few plastic chairs... definitely easy to clean and sanitize though. No decor at all, absolutely bare. You're led to a room with a TV and camera, and a couch and chair. The couch is way too far away from the TV to be effective, so instead I took the chair and moved it up to the TV and sat on that instead. I saw the NP, Josh, he spent over an hour with me. I felt he was effective for what I needed to address. It's not the most ideal because I would prefer it to be in person, but some people like the virtual meetings instead. I still felt it was useful though, because other than my primary doctor, I felt like Josh was the only one that I got any meaningful outcome from. I wish I didn't have to travel to an office just to see a doctor virtually though, especially since I feel that could be done at my own home, on my own computer instead.

I was able to overlook the therapists who disappeared overnight with no explanation, the incompetent billing team and the nursing staff who required multiple contacts to get prescription refills over the past year. But today I was four - yes, *4* - minutes late for a quarterly appointment with the psychiatric NP and my appointment was canceled. Four. Minutes. I drove 40m to this office after working an overnight shift on 3.5 hours of sleep, to be told his schedule was "so tight and so full" he would be unable to see me for all of 15 minutes because I was 4 minutes late. I could "wait around for an hour" to "see if anyone else cancels" or reschedule entirely. This is a psychiatric care practice with patients on necessary care medications for serious illnesses that require these "in person (virtual)" appointments in order to continue taking medications. And the NP/office had no issue telling me "oh well, better luck next time".... for being 4 minutes late. Even worse, it was clear the NP was not busy whatsoever as I stood there and watched the office staff and him message each other in front of me.... the time it took to do that is more than the amount of time it would have taken to take my blood pressure and turn on the virtual consult TV. I have never in my entire life had an appointment cancelled for being 4 minutes late, much less a medical appointment for serious medications important for daily functioning. This practice says "we care" in the tagline, but apparently they only "care" about shoving appointments so close together for profit that even a 4 minute window of lateness gets a patient cancelled. This is bottom of the barrel care and this practice should be avoided.

Do not take your special needs children here. I stick it out for a bit over a year, I tried really hard to overlook the negligence and the impersonal care, the rudeness and or absolute silence from office staff, but I finally have enough. Those of us with Autism and special needs children are desperate for medication management and behavioral guidance from "specialists" and Indiana lacks specialists for this disability. My experience: - first visit intake was dominated by the nurse talking about her children's disabilities instead of evaluating my child and our needs. - Subsequent visits were virtual but our Dr. switched us to a nurse practicer out of Texas who without evaluating and getting to know my child, was diagnosing him with disabilities he doesn't have and suggesting extreme medications. - After complaining I was told our original Dr. would manage my son. His visits were monthly but medications were never called in, notes for school administered medication. Not provided. I'd call, email, a dozen times with no reply. - In May my son had a very traumatic meltdown. When I called the office desperate to talk to the Dr., it took days for him to contact me and he only did because I emailed him. I asked for an appointment, I asked to discuss the incident, he only wanted to call in a medication with no consult. I asked for a follow up 2 weeks later and he said he would take care of it and never did. He had zero interest in what had occurred. - Finally, school had begun and the school needs a new Dr. note to provide medication - I've called, emailed half a dozen times- no note. I have contacted my Developmental Specialist and she provided the note immediately and will take over the medication management. This office is about reoccurring revenue. A 15 min routine consult once a month for 250$ - no real patient care, no real medication management. Zero respect for patients, parents and mental health needs.